Hoteller nær Grand Valley State University

«Clean»

«Paid $85 for my room then they tried to charge me and extra $100 not happy»

«Air wasn’t working in first room. The night front desk worker was great and moved us. Then the next room we seen a few big black ants but was late and just needed to go to sleep.»

«Bed good, clean room, really bad and simple breakfast. »

«Our room was clean and spacious!»

«Property was clean. It appears to be updated. Problem was the pipe in the bathroom knocked very loudly at 6 am when the person in the neighboring room took a shower. Woke us up and continued for 5 minutes. It also knocked when we took showers. I mentioned this to the manager when checking out and she indicated she was aware of the problem but nothing could be done about it. Poor answer. I suggested they could cut through the drywall, secure the banging pipe, and repair the drywall. Also, the ...

«Filled out report out lights didn't work out tv didn't work and majority of the outlets meaning all but one outlet in between the beds worked and they were fully booked and had no solutions other than filling out a paper and having the manager contact us later»

«The hotel seemed fine when we got there. However, our bathroom was not clean. It had urine and hair on the toilet bowl and the floors were sticky.»

«This hotel is rundown, poorly maintained and dirty. The first room they put in had a hair in the shower, on the bathroom floor and on the sheets. There was food on the floor, a broken lamp in the corner and a blind that wouldn’t go up. Not to mention the smell- terrible! It was obvious the cleaning staff just made the bed and didn’t change the sheets. They moved us to a new room, which was cleaner but still smelled awful and had a poorly functioning AC unit. Our room never got below 75 even with ...

«Fantastic hotel! All our wedding guests stayed here! Loved the firer area on the patio for mingling & relaxing late in the evening! Only issue was the breakfast is not a buffet & the wait time was excessive for coffee & food! The staff were fantastic just likely when the hotel is full suggest adding extra kitchen help to accommodate timely service! Would recommend! It’s gorgeous!!!»

«This hotel was so dirty. We had long black hair in the sink (my husband and I are blondes) Looked like blood marks on our wall. The hallways carpet was dirty and everything smelled. Wish we could have continued our trip instead of staying there. Total waste of money. The most disgusted hotel I have ever stayed at.»

«The rooms are very nice staff are very friendly nice breakfast was busting busting the hot tube and pools was great my kids love the pool I most definitely would book room there»

«Room was very dated. Bedspread had holes in it. Bathroom felt like it needed a good scrubbing.»

«Location is great. Easy to downtown and also John Ball Zoo. Staff, (shout out for Tina) but all very friendly and helpful. The room was quiet but the bed was not comfortable. Starbucks was a short walk.»

«Air conditioning didn't work, no solution was provided and nothing was followed through on»

«Pricing was great. Location worked well for our weekend.»

«Rooms very nice, staff was excellent and loved the roof top bar»

«We had a invasion of ants in our room.»

«I loved the hotel I’ll be back and it was close to everything»

«Staff was very helpful answering questions and advising of the hotel amenities. Hotel is well kept, looks brand new. Conveniently located, and free parking!»