Hoteller nær Grand Valley State University

«The hotel was clean and quiet, which is a big plus for me. The issues we had dealt with staff and communication. When we checked in we asked if late check-out was avalable. We were told yes, we could stay until noon, so I confirmed with the front desk attendant that we wanted late check-out and would leave by noon. Just after 11am a staff member was knocking on our door asking why we hadn't checked out. I told them we had confirmed late check-out. Not 10 minutes later another staff member ...

«Quiet area. Bring your own towel if you don’t like rough bath towels. It’s obvious this hotel was once a higher end hotel. It’s still well kept and very clean but lacks food service of any kind. Probably the cleanest hotel I’ve ever stayed at.»

«Bed good, clean room, really bad and simple breakfast. »

«The staff were all very friendly with all our families. We were at the hotel during spring break for a stay invacation with cousins. Grandparents and 4 families. Very comfortable sleeping , grest pool area with games that our kids enjoyed. »

«they allow day swimmers so pool was full constantly»

«Room was clean staff was great »

«I’m not usually one to be fussy or nitpicky…but the room was not clean, socks left by previous guests, trash on bathroom floor, mystery stains in the fridge, on the table and bathroom counter. I cleaned things up but probably should have just went and asked for a different room.»

«Yes »

«Didn’t even leave car. Was stared down by other guests who opened their doors to watch us as soon as we pulled in. Did not feel safe at all. Left without even going inside. Not worth the $75 to get s** trafficked.»

«The room was nicer than in the pictures. Staff was very friendly and helpful!!»

«We did have a wonderful stay, and Stephanie was extremely helpful! We were disappointed that the pool was so cold. The other disappointment was the cleanliness of our room. There was garbage under our bed from the person before us, and hair all over the walls and tub. Also, the bathtub was backing up, so there was water standing while we were showering. The beds were comfortable. We appreciated the two different types of pillows on the beds. We did enjoy the breakfast, patio area with fire pits, ...

«Breakfast was good. Lots of opens. Pool and hot tub were nice but fluctuating temperatures. Screws were falling out of our doors. The bathroom was not cleaned nor were the windows. The carpet was coming up. Our room smelled like it was previously smoked in and not cleaned right. The AC and heat vent smelled very weird and gross when turned on. Staff was very nice and attentive. »

«Everything was nice but I wish they had a coffee maker and microwave in the room.»

«Lovely staff!! Rooms are nice, laundry is a great amenity. »

«Clean room, helpful and friendly staff, great breakfast!»

«Cozy vibes»

«All good»

«My stay at Holiday Inn downtown Grand Rapids was great and very comfortable. They offered a breakfast buffet for $16.99, but we did not check it out. This hotel was clean, the staff was great, and they offered a free shuttle bus to downtown events. I recommend this hotel and I will stay here again. »