This is probably (one of) the best hotel(s) on the island and its facilities are stunning. We had been there for a one-week stay between Christmas and New Year. Everything perfect, just two issues that I really react to:
1) The "hot springs" are highlighted as one of the main features, though no review tells you that this is solely accessible when you pay a 4-hour ticket to the spa which is around 40 Euro p.p. Not that I am cheap, I just don't like when things are highlighted and then you found out that you been deceived.
2) The hotel has a "class policy", where certain areas are restricted for "lower-class guests". This would not be a problem if you would have been informed about this upon check-in. It is quite odd to be kicked out from a pool area just because your towels have the wrong color, though you pay almost 500 Euro a night. I wonder who came up with this? When I told the concierge about this incident, not even an apology.
However, on the positive side beautiful garden facilities, great pool areas, a selection of different restaurants both on the premises and right in front of the hotel along the promenade. The dunes of Maspalomas and long walks at a fantastic beach (not a single piece of garbage in sight) are easy to reach from the hotel.
The rooms and all areas are extremely well maintained, I have never seen so much personnel cleaning.