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Anmeldelser av Neptune Resort

3.5 out of 5
Neptune Resort
32 Surf Parade, Broadbeach, QLD

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 293 av totalt 567 anmeldelser." "
Rangering på 8 − Bra. 194 av totalt 567 anmeldelser." "
Rangering på 6 − Grei. 59 av totalt 567 anmeldelser." "
Rangering på 4 − Dårlig. 17 av totalt 567 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 567 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,8/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fornøyd
Dette var et bra opphold. Veldig sentralt og store, fine leiligheter. Litt dumt at det ikke var noe daglig/ukentlig renhold av leiligheten, men ellers greit.
Svar fra RebeccaT den 24. apr. 2018
Hi, thanks for taking the time to review Neptune Resort we are pleased you enjoyed your stay and our large apartments. We hope to see you again soon.

6/10 – Grei

Stephen

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Apartment was clean and close to restaurants and shops. I was disappointed that there was no aircon in the bedroom. Also we were given only 2 towels per couple. When asking for more towels at reception we were told it was a self contained unit and that we need to wash our towels. I didn’t come on holidays and pay the money for the apartment to do washing. Plus what were we going to use whilst we washed them. We had to pay extra for more towels. This is ridiculous for the money we paid. Also we didn’t have access to pool towels as reception closed at Midday Sunday. However the sign said 5pm.
Bodde her 5 netter i april 2024

4/10 – Dårlig

Mayuko

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
立地を重視するなら最高の施設です。 トラムやバス乗り場が目の前で大型ショッピングモールも5分とかからない。ただ施設がかなり古いのと、シャワーの排水が最悪。1人が浴びただけでシャワー室の外に水が流れだすほど排水が悪いしキッチンの排水も同じく最悪です。 13泊しましたが途中一度清掃に入ってくれましたがトイレットペーパーの補充がなくフロントに言いたくてもイースターホリデー中は9時12時しかフロントがあいておらず遊びに行っているとスタッフにすら会えない。結局自分でスーパーで買ってきました。ただスタッフの対応が悪いわけではなくチェックイン時にオープンや洗濯機の使い方を尋ねると部屋までわざわざきて教えてくれました。 大通り沿いの部屋だったのでかなり遅くまで車の音がうるさかったです。 総合的に考えて次泊まることはないと思います。
Bodde her 12 netter i mars 2024

8/10 – Bra

Yukari

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good….but toilet paper is not enough…..because I stayed for over 2 weeks. I should buy them by myself….
Bodde her 16 netter i januar 2024
Svar fra Reception den 27. feb. 2024
Hi, we are not a hotel, this is a self contained apartment you stayed in. We give you a starter pack for your arrival and then you purchase replacements at either supermarket or we have for sale at reception. Thank you

8/10 – Bra

Mike

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing location in Broadbeach. Laid back and quiet
Bodde her 4 netter i februar 2024
Svar fra Team at Neptune Resort den 2. mars 2024
Thank you Mike for your review. We agree it is a great location.

8/10 – Bra

Okada

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
立地はとてもよく，ブロードビーチサウスの駅から見えるので、空港から777のバスですぐ。パシフィックフェアも交差点を渡ってすぐのところなので、買い物にも便利。スタッフも気持ちよい。気になるところは、ハイウェイの横ということもあり、バイク音が気になった。また、寝室にレースカーテンがないため、ずっと遮光カーテンを閉めたままにしていた。8日間連泊だったが、日本のように毎日タオルの交換はない。ただ、洗濯機があるし、干し物ができるものもあるし、一人でバスタオル２枚あったので、毎日交換に洗って使った。テーブルセットと、ソファーがあったが、テーブルセットの椅子の一脚にねじがなく、危ないなと思った。なか日に、清掃と、タオル交換あり。アメニティもシャンプー、リンス、ボディソープ、固形石鹸一つづつのみ。トイレットペーパーも最初に置いてあったもののみで、追加１巻き１ドルとのこと。１泊も８泊も同じというのは・・・とは思うが。洗濯洗剤は、１回分。洗濯機とドラムの乾燥機がある。浴槽を毎日使うつもりなら、洗うための柔らかいスポンジを用意していくほうが良いと思う。食器洗い用のスポンジも硬すぎるので、柔らかいものがあるほうが洗いやすい。浴槽も深いものがある。ただ、接着剤？のようなものがついていたので、初め汚れかと思ったが、こすっても取れなかった。室内は、とてもきれいで広かった。ティッシュ、アメニティ、洗濯石鹸は持っていくか、現地調達になるので、ご注意を。レンタカーを借りても地下駐車場に置くことができるので良かった。
Bodde her 8 netter i januar 2024
Svar fra The team at Neptune Resort den 2. mars 2024
プチューン リゾート ブロードビーチでのご宿泊をご検討いただきありがとうございます。 素晴らしいロケーションにあり、ビーチやレストランまで徒歩わずか数分であることに同意します。すべてのアパートメントは自己完結型で、到着時に消耗品のスターター パックが提供されます。はい、その後、必要な備品を購入する必要があります。 アパートメントにはフルキッチンとランドリーがあり、自炊や衣類やタオルの洗濯/乾燥が可能です。ゴールドコーストと休暇を楽しんでいただければ幸いです。

10/10 – Utmerket

Troy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a great place to stay
Bodde her 2 netter i januar 2024
Svar fra Neptune Team den 1. feb. 2024
Thank you for your review, we appreciate your feedback.

10/10 – Utmerket

LEE

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Budget but quite nice place.
Good for budget stay, comparatively clean and tidy place with just enough facilities. Great location being next to The Star and The Pacific Fair.
Bodde her 7 netter i januar 2024
Svar fra Neptune Team den 1. feb. 2024
Thank you for your review, we appreciate all your feedback, We hope you will come stay with us again when you next visit Broadbeach.

10/10 – Utmerket

Tina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had an 8 night stay with my 12 year old son I really enjoyed staying at Neptune Resort and the staff we’re really friendly The only thing i would suggest is that the $200 deposit be given back a little sooner i am still waiting after 6 days to receive my money
Bodde her 8 netter i januar 2024
Svar fra Neptune Team den 1. feb. 2024
Thank you for your review, we appreciate all your feedback, sorry about the delay of releasing the bond but it's your bank who holds it, please let us know next time if we can help sending confirmation to your bank if needed to release it earlier , We hope you will come stay with us again when you next visit Broadbeach.

10/10 – Utmerket

Barry

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely views from the 5th story, close proximity to restaurants and shops all within walking distance.
Bodde her 5 netter i januar 2024
Svar fra Neptune Team den 1. feb. 2024
Thank you for your review, we appreciate your feedback.

4/10 – Dårlig

jacqueline

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
No bathroom light for four days difficult to shave etc grouting dirty in bathroom sofas both had no springs unable to sit comfortably loud bang when flushed toilet loose panel reported nothing done Old tired decor thoughout
Bodde her 5 netter i desember 2023

8/10 – Bra

Leonor

Bodde her 4 netter i desember 2023
Svar fra Neptune Team den 7. feb. 2024
Thank you for rating our resort, we appreciate your feedback.

8/10 – Bra

Linda

Bodde her 6 netter i november 2023
Svar fra Neptune Team den 7. feb. 2024
Thank you for rating our resort, we appreciate your feedback.

10/10 – Utmerket

Wayne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Large room, close to transit, shopping, entertainment.
Bodde her 4 netter i november 2023

6/10 – Grei

Natalie

Bodde her 6 netter i oktober 2023

8/10 – Bra

Jacob Terry

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall the stay was amazing but we were provided with very little supplies
Bodde her 8 netter i september 2023
Svar fra Elaine den 12. okt. 2023
Hi JacobThank you for your fabulous review.Just to let you know all self contained apartments on the Gold Coast supply you with a starter pack then you are required to purchase your own. We also have them at reception to purchase at a small price.RegardsNeptune Resort

4/10 – Dårlig

Sandra

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i september 2023
Svar fra Brett - Manager den 8. okt. 2023
Hi SandraSorry you did not enjoy your stay. Might be because you had more people staying in the apartment that was booked for. One of the blankets had to be thrown out as had nail polish and other liquids on it that could not be removed. You lost the apartment key until you found it late that afternoon which was too late as we then had to get new keys cut for the next guests.

10/10 – Utmerket

Jason

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Neptune Resort was clean and perfectly situated for all amenities, our room was also of a fair size and plenty of room for the 2 of us
Bodde her 10 netter i september 2023
Svar fra Elaine den 21. sep. 2023
Hi JasonThank you for your fabulous review.We are so glad you enjoyed your stay.RegardsNeptune Resort

10/10 – Utmerket

Balvant

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room we stayed in was very nice had all that we needed
Bodde her 5 netter i august 2023
Svar fra Elaine den 11. aug. 2023
Hi BalavantThanks so much for your fabulous review. We are so glad you enjoyed your stay.RegardsNeptune Resort

8/10 – Bra

John

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Only thing we didnt like was the poor wifi connection. Maybe suggest advertising/promoting the newly renovated Cafe in the resort.
Bodde her 8 netter i juli 2023
Svar fra Elaine den 20. juli 2023
Hi JohnWe are just waiting on the cafe to supply us with some marketing material as it just re opened after renovations.Glad you enjoyed your stay.RegardsNeptune Resort

8/10 – Bra

Denise

Bodde her 4 netter i mai 2023
Svar fra Elaine den 8. juni 2023
Thanks so much for your fabulous review.

10/10 – Utmerket

Yuli

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff very friendly and very good location
Bodde her 5 netter i mai 2023
Svar fra Elaine den 2. juni 2023
Thank you Yuli, your review is very much appreciated.

10/10 – Utmerket

KATHY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Location terrific
Great location, across the road from pacific fair,very clean had everything I needed. Only negative could hear traffic from hwy.
Bodde her 3 netter i mai 2023
Svar fra Elaine den 2. juni 2023
So glad you enjoyed your stay Kathy, thank you.

10/10 – Utmerket

Gary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
the staff were really friendly and the room was clean with everything required for a comfortable stay
Bodde her 3 netter i mai 2023
Svar fra Elaine den 2. juni 2023
Thank you for your fabulous review.

10/10 – Utmerket

Ginene

Reiste med partner
Likte: Renhold og personale og service
Very well appointed units close to beaches, shops and restaurants. Staff are very friendly and accommodating.
Bodde her 3 netter i mai 2023
Svar fra Elaine den 26. mai 2023
Thank you so much for your fabulous review.RegardsNeptune Resort

8/10 – Bra

Tara

Likte: Renhold og personale og service
Bodde her 4 netter i mai 2023
Svar fra Elaine den 19. mai 2023
Thanks for taking the time to leave a review Tara, we are glad you enjoyed your stay.

8/10 – Bra

Jared

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great family get away
The GC is a great place, the hotel has everything you want in a central location but don’t expect a view. The kitchen was well equipped, we cooked most nights. The tennis court was great with the kids. Close to public transport and the GC Highway, we didn’t notice the noise.
Bodde her 3 netter i april 2023
Svar fra Elaine den 20. apr. 2023
Hi JaredThank you for your review we are so glad you enjoyed your stay with us.RegardsNeptune Resort

10/10 – Utmerket

Shannon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location.
Bodde her 7 netter i april 2023
Svar fra Elaine den 12. apr. 2023
Hi ShannonThanks so much for your review, we are so glad you enjoyed your stay.RegardsNeptune Resort

6/10 – Grei

Michael

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Na
Bodde her 3 netter i mars 2023
Svar fra Elaine den 3. apr. 2023
Thank you for taking the time to leave a review.

6/10 – Grei

Richard

Lovely stay no complaints. Great location . A little tired but very clean
Bodde her 5 netter i februar 2023
Svar fra Elaine den 18. mars 2023
Thanks for taking the time to leave a review.

10/10 – Utmerket

Kerrilyn A

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient, & had all the facilities we required.
Bodde her 7 netter i februar 2023
Svar fra Elaine den 18. mars 2023
Thank you for your fabulous review Kerrilyn, so glad you enjoyed your stay.

10/10 – Utmerket

Gregory

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff are great , all ways helpful, and the resort is clean & tidy, will be back again
Bodde her 8 netter i januar 2023
Svar fra Elaine den 11. feb. 2023
Thank you for your fabulous review.

10/10 – Utmerket

Jason

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Close to everything
Bodde her 3 netter i januar 2023
Svar fra Elaine den 7. feb. 2023
Thank you for your fabulous review.

10/10 – Utmerket

bill

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
close to shopping,beach,food outlets,casino and theme parks,we have no negative views on this property.Highly recommend.
Svar fra Elaine den 10. jan. 2023
Thank you for your fabulous review.

8/10 – Bra

Kristina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand

6/10 – Grei

margaret

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cons: Very noisy traffic and construction. Apartment living area small. Very small balcony so not useful. Pros. Comfortable Beds, large fridge and TV’s great for family . Large double shower. Free parking, tennis court and spa great addition.
Svar fra Neptune Resort den 16. des. 2022
Hi Margaret, thankyou for the review, unfortunately we cannot help the noise of the traffic some days,we are glad that you enjoyed your stay with us and look forward to seeing you next time.

10/10 – Utmerket

Salla

10/10 – Utmerket

Peter

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great property handy position to everything
Svar fra Elaine den 7. des. 2022
Thank you for your fabulous review. We really appreciate it.

10/10 – Utmerket

Cindie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location & friendly staff.
Svar fra Sarah den 29. nov. 2022
Thank you!

10/10 – Utmerket

Monique

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Absolutely loved staying here! Everything was perfect and I will definitely book here again for any Gold Coast trips we do in the future! Easy check in, safe parking, conveniently located, clean and comfortable room and amenities, pool and spa were amazing, staff are lovely, friendly and helpful. Thank you for a great stay!
Svar fra Sarah den 29. nov. 2022
Wonderful, we are so pleased you enjoyed your stay at Neptune. We look forward to welcoming you back one day soon.

8/10 – Bra

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location of the property was the best walking distance to Pacific Fair close to the beach and all the restaurants. I will definitely stay here again.
Bodde her 7 netter i oktober 2022
Svar fra Elaine den 17. nov. 2022
Thank you for your fabulous review.

10/10 – Utmerket

Nicole og Sydney

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay at Neptune. Staff were really nice & friendly. We only had trouble with the cafe down stairs every time we’d go for breakfast the chef was never in. The area was perfect. Everything we needed was provided in our hotel. Washing machine, towels, extra blankets. Thank you Neptune. Keep up the good work!
Svar fra Elaine den 17. nov. 2022
Thank you for your fabulous review.

10/10 – Utmerket

ritz

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
😊
Svar fra Elaine den 17. nov. 2022
Thank you for your fabulous review.

10/10 – Utmerket

Dale and Akiyo

It was not a resort more like an apartment. Very average but you get a nice 1 room apartment in a great location. Free WiFi available but no Netflix. I recommend it for the price and location.
Bodde her 3 netter i oktober 2022
Svar fra Sarah den 24. okt. 2022
Thank you.

10/10 – Utmerket

Vic

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were great. Very friendly and accommodating. Location was great. Walking distance to all amenities. Nothing to complain about however the building being on the corner of the main Hwy can be slightly noisy but you get used to it.
Bodde her 3 netter i oktober 2022
Svar fra Sarah den 19. okt. 2022
Thank you for your lovely review, we really appreciate it. Hope to see you back at Neptune one day soon.

4/10 – Dårlig

Andrew

Forretningsreisende, Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The complex is well located except it is on the Gold Coast Highway with the traffic noise at night making sleep difficult. Invest in some double glazing!
Bodde her 4 netter i september 2022
Svar fra Richard den 3. okt. 2022
Thank you for your review.

4/10 – Dårlig

misook

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold
Spa wsa very good?
Bodde her 1 natt i september 2022
Svar fra Sarah den 27. sep. 2022
Sorry to see you weren't totally happy with your stay at Neptune.

10/10 – Utmerket

Gary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very convenient to most things and places dining and shopping
Bodde her 7 netter i september 2022
Svar fra Elaine den 13. okt. 2022
Thank you Gary for your wonderful review.We are glad you enjoyed your stay.

8/10 – Bra

Andy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Magnificent location, near beach, near restaurants and cafes. Opposite star casino and Pacific Fair shopping centre. Walking distance to beach and so much more. Walls a little thin, you can hear next door using water and heavy footsteps. Onsite cafe has the best coffee and bacon / egg roll. Staff friendly and super helpful. Would stay again!
Bodde her 5 netter i september 2022
Svar fra Elaine den 23. sep. 2022
Thanks you so much for your review.

10/10 – Utmerket

PETER M

Likte: Renhold, personale og service og romkomfort
Bodde her 9 netter i september 2022
Svar fra Sarah den 20. sep. 2022
Thank you for rating your stay at Neptune Resort, we appreciate it.