Hoteller i Estate Thomas

«The ladies at the front desk were extremely rude and unfriendly. Every time I called with a question, they responded with attitude and were not welcoming at all. To make matters worse, we found three roaches in the kitchen area. I called the front desk to ask if they had a rodent or pest problem, and I was told yes. The only solution they offered was to move us to another room. Unfortunately, this completely ruined my vacation. I would not recommend staying at this hotel. Save yourself the ...

«Location is nice, but food and service is not good»

«Absolument tout !»

«The property was well maintained.»

«We had a great stay. It exceeded our expectations. Lindsey and Chase treated us as royalty!! Always available and accomodating. Room was cozy, amazing views and accesible by car and just 99 Steps to town!!!»

«The experience was only ok because we complained about our A/C in our room not working and it was really hot during the day. So when we came back if felt like we were outside and the only time it felt decent was at night. The resort was pretty good too. Staff was friendly but just wish we would’ve had a working a/c unit especially when having two kids»

«The Ritz was a wonderful stay. We booked the club room which I highly recommend because it makes dining so easy + open bar all day for those who care for it. You are 15mins away from a 20min ferry to St John's to explore those beautiful beaches as well. The staff was super friendly & helpful, & the property was spotless. Very nice fitness center/ pool/ and 4 restaurants on site. Highly recommend and will definitely return!»

«The hotel is a nice hotel with a lot of steps. The room was nice but a little worn down with a window air conditioner, but it worked. The breakfast is included and that was good, great staff is super nice. I would come here again.»

«Maintenance issues were dealt with immediately.»

«No water in the bathroom due to renovation no information about it. Terrible service»

«We where moved due to air conditioner not working. Next room was better but still not great.. house keeping didnt come daily so we had to consistently call or go down to the lobby for towels or toilet paper. Nothing was open on the property like advertised. Which really killed our excitement because seemed like so much to do when booking. Pool was always kept at great temperature. The hotel was always kept very clean and I felt very safe there with the security walking around and the gates only ...

«Like most hotels in St Thomas, the place is dated. . .decidedly so.»

«Dette pensjonatet ligger sentralt iforhold til cruz bay men er veldig slitt. Vi fikk et lite rom i underetasjen uten varmtvann i dusjen. Vi forsøkte å spørre om et rombytte men dette var ikke mulig. Rom 121 bør man unngå å bo!!!!!»

«Great staff, good food, iconic hotel. Loved it and Nick making drinks in the bar 👍😀»

«Staff were great! Friendly, and willing to let us store our bags in their office hours before check so we could enjoy the day without our luggage»

«Excellent location, cute boutique hotel. Easily walk to local attractions and restaurants. Staff was very friendly!»

«The beach was great, awesome coffee shop and bar and beach grill. Loved it here!!»