Hoteller i Estate Ross

«Air conditioning went out middle of nite, power in bath went out, shower flooded the floor thru the tile. No courtsey of refund considered. A tiny bottle of body wash. I used our own soap I had tossed in my bag. No restaurant now either. We had to take a cab to eat.»

«The best place to stay and have all the comforts. Delicious food. Outstanding staff. Exceptional bar staff. Great location overlooking bay and downtown!!! Stayed here many times. NEVER DISAPPOINTED »

«The king size bed in the room was old with the hump in the middle. The room housekeeping was erratic, a couple of days no housekeeping, a few once a day and a few twice a day. Cleaning of the room was superficial, no cleaning of patio. We did not use the spa.The fittness room was nice but the steam room is at the spa.»

«Bed was comfortable and that’s about the only good thing I can say. Wait staff was terrible. They were slow to acknowledge you, acted like they didn’t want to be there, and didn’t get the orders right. It might have something to do with the fact that gratuity was automatically included so there was no reason for them to earn tips. They advertised “Coffee and Crosswords” every morning, and that was a complete joke. It entailed a keurig machine and three puzzle books (2 of which were sudoku-type ...

«It was a lovely staff. »

«Great room and staff»

«We really wanted to love everything about this place, but the service is the worst that I have ever experienced at any hotel! They did a great job with the branding and marketing but unfortunately the experience does not live up to the expectation. The staff seemed like they really didn’t want to be there and the food was terrible at all of the restaurants. The staff in the pool area was especially miserable and not what you would expect when spending $1200 a night to stay. They were ...

«Location is nice, but food and service is not good»

«The staff was not friendly at all and the air conditioning to the room was broken. Unbeknownst to me, my room had been switched to another room and I was yelled at by housekeeping to leave immediately. When I went downstairs to inquire they told me I needed to pay the difference for the room and they had no record of me being on the premises. Had it not been for the fact that I was barely at the hotel, I would have left that first day. »

«Bar and restaurant had great food, staff was very accommodating and willing to aid and answer all questions »

«No water in the bathroom due to renovation no information about it. Terrible service»

«Todo estuvo muy bien! Aunque recomiendo un poco más de mantenimiento y luz en el área de la piscina y la piscina! Gracias!»

«Check in was terrible. We arrived a couple hours early. As most travelers do. We were told to leave our stuff in the lobby. I had medicine that needed to be refrigerated. The resort was empty. No reason why they couldn’t give us an early check. We even offered to pay. Bar service was not good. Walked around us for 15 mins before acknowledging us. Food was absolutely not worth the price tag. Frozen Ellios pizza for insane money. Wild. Cold wings. Best thing we had was the jerk chicken. ...

«This property is rented as a waterfront view. Half the time you’re there you will be looking directly at the side of a cruise ship that completely blocks any view of any water. I don’t know how this was overlooked when describing the property, but I think that everybody should know this before booking a waterfront room here.»

«Just awesome. The owners go above and beyond to accomodate your needs. The property is beautiful and charming. It has that caribbean feel that most properties lack nowadays. We recommend staying here. We will be back.»

«Olga's Fancy is in a great location, close to some of the best dining on St. Thomas. Candy is incredibly knowledgeable and friendly. Would recommend staying here to anyone visiting St. Thomas!»

«Great view! Great location »

«Great location. Beach was amazing. Restaurant was really good. Snorkeling was excellent. Room was okay. Would stay again. »