Hoteller i East Dubuque

«*»

«Our room smelt like dog. I ask the desk clerk if they had designated rooms for animals. Her reply was I’m pretty sure every room has had a dog in it🙄 Not ok with that.»

«While the room was clean, the sink was missing the drain flange was missing causing it to leak. No one did any housekeeping to this room while we stayed here. They did not replace towels or toilet paper when this would have been basic needs. The lady at check out was busy on the computer during check out and it appeared that she was playing a video game. She didn't even pause to take the key cards from me. The key cards had to be replaced multiple times as they wouldn't work in our hotel room ...

«Place is new, modern and clean. Staff needs better management. I called to request a steamer and was told I had to get it from the front desk. Once I get there they couldn’t find the steamers and said they would arrange for someone to bring one to our room. We requested extra towels and that also took at least half an hour to arrive. Staff were on their personal phones, some had a very unprofessional, unkept appearance. The cafe was okay. One barista was great but the next night a different ...

«Every minute we were there was excellent. The employees were wonderful, the food and drinks exceptional, and the room was perfect. Definitely will stay again.»

«Ok»

«The service is excellent, but the mattresses and sofa bed are in poor condition—the sofa bed is broken. The room is not worth the price I paid; it was an unpleasant experience. I would rate the person who handled our check-in 10 stars, but I would rate the customer service of the person at check-out as 4 stars.»

«Pool and attached bar were nice»

«Easy to check in. Cute rooms and beautiful property. Staff was lovely.»

«The hotel is clean and the staff are welcoming. This is a nice hotel for a one night stay in Galena. While the property isn't fancy, it is nice. This property can rival any of the other chain hotels in Galena, if they offer the better rate.»

«We have stayed here twice now, and both experiences were fantastic. Great service, great breakfast bar, friendly staff, the place is clean and well kept.»

«The TV didn't work. There was a long sheet about how to get it working but who has that time? How about using the remote as usual? Every hotel should have blackout drapes but they did not. People moved into next room with a non-stop yipping dog. The stay overall was great but for price these issues need attention.»

«Nice place, really great breakfast!»

«Property was really quiet at night for being almost at full capacity. Room was very clean. Parking lot is small and can get full, but I think there is other parking close by. Easy access to road to downtown. Friendly staff.»

«Me and my friend had the cave room and it was absolutely fantastic!!! We stayed for one night but this room was spotless when we got there, everything was so perfect and clean. The staff were super friendly! Good location and great price for everything included:)»

«great location, friendly staff, very nice facility and room. breakfast was a little underwhelming but enjoyed a waffle and coffee.»

«Front desk was helpful when adding on an extra days stay, pool and hot tub were clean. Staff was nice.»