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Anmeldelser av Comwell Copenhagen Portside Dolce by Wyndham

4 out of 5
Comwell Copenhagen Portside Dolce by Wyndham
Alexandriagade 1, Copenhagen, Hovedstaden

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 1645 av totalt 2862 anmeldelser." "
Rangering på 8 − Bra. 822 av totalt 2862 anmeldelser." "
Rangering på 6 − Grei. 227 av totalt 2862 anmeldelser." "
Rangering på 4 − Dårlig. 84 av totalt 2862 anmeldelser." "
Rangering på 2 − Forferdelig. 84 av totalt 2862 anmeldelser." "

9,2/10

Renhold

9,0/10

Personale og service

8,8/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Sara

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales!
Deilig opphold. Hyggelig ansatte. God frokost. Renslig. Anbefales!
Bodde her 4 netter i januar 2024
Svar fra Cathy, Receptionen den 30. jan. 2024
Kære Sara,Mange tak for at tage dig tid til at give os en positiv anmeldelse! Vi er glade for at høre, at du nød dit ophold hos os.Vi ser frem til at byde dig velkommen igen ved dit næste besøg. Hvis du har specifikke forslag eller præferencer til dit næste ophold, er du velkommen til at dele dem med os. Vi stræber efter at gøre hver oplevelse enestående, og din feedback hjælper os med at opnå dette.Endnu engang tak for dine venlige ord. Vi er taknemmelige for din støtte og håber at få fornøjelsen af at byde dig velkommen igen snart.

6/10 – Grei

Elisabeth

Bodde her 2 netter i desember 2023
Svar fra Merce den 9. jan. 2024
Dear Elisabeth,Thank you for your visit and for rating us.We hope that you enjoyed your stay with us and that our facilties suit you.If you would like to add any comment regarding your stay to make us improve and get a 5 out of 5 next time, please, contact us directly, we would love to hear you.We hope to welcome you back in the near future! Best regards,Front DeskComwell Copenhagen Portside Dolce by Wyndham

8/10 – Bra

Morten

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Tea den 6. des. 2023
Kære MortenTak fordi at du har taget dig til at dele din ærlige vurdering af dit ophold.Vi er glade for at du valgte et ophold her på Portside og det er glædeligt at udlede, at det meste har levet op til dine forventninger. Hvis du har mulighed for at uddybe hvad vi kunne have gjort bedre, vil vi altid gerne høre fra dig. Vi håber at vi får lov til at byde dig velkommen igen snart og ønsker dig en skøn aften. Med venlig hilsenTea, Receptionen

10/10 – Utmerket

Rune

Bodde her 3 netter i november 2023
Svar fra Sabina den 20. des. 2023
Kære Rune,Tusind tak for din flotte bedømmelse af vores hotel.Jeg er glad for at opholdet levede op til dine forventninger. Vi håber at kunne byde dig velkommen en anden gang i den nærmeste fremtid. De bedste hilsner, Sabina fra ReceptionenComwell Copenhagen Portside Dolce by Wyndham

10/10 – Utmerket

Kristin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2023
Svar fra Arif den 22. okt. 2023
Dear Kirstin,Thank you for your visit and thank you for taking the time to give us a review. We constantly strive to improve our service, and your opinion helps us to optimize it. We therefore appreciate it and are happy to see that you have enjoyed your stay. We value your rating, and we hope that we will have the opportunity to welcome you again! We thank you for this time, and you are always welcome to write to us in case we can assist you unto your next trip to Comwell. Have a nice day. Yours sincerely, Arif, Front Desk Comwell Copenhagen Portside Dolce by Wyndham

10/10 – Utmerket

Ylva

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Judy den 13. okt. 2023
Dear Ylva, Thank you for your review and your stay. We are always striving to make your stay as special as possible, therefore, we are glad to see that you have enjoyed your stay, and we are looking forward to many more visits from you in the future! Sincerely, Judy, Front Desk

10/10 – Utmerket

Angelika

Bodde her 2 netter i september 2023
Svar fra Merce den 3. okt. 2023
Dear Angelika,Thank you for staying with us and for taking the time giving us a review.It means a lot to us to see that you had a pleasant stay at Portside and that everything met your expectations.Thank you for this time Angelika, and we hope to welcome you back soon! :)Best regards,Merce, receptionComwell Copenhagen Portside Dolce by Wyndham

10/10 – Utmerket

Ida

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kose tur.
Fantastisk hotell. Vennlig personal og god beliggenhet. 4 minutter med metro så er du i sentrum. Anbefales.
Bodde her 3 netter i september 2023
Svar fra Cathy, Front Desk den 20. sep. 2023
Dear Ida,Thank you for your visit and thank you for taking the time to give us a review. We constantly strive to improve our service, and your opinion helps us to optimize it. We therefore appreciate it and are happy to see that you have enjoyed your stay. We value your rating, and we hope that we will have the opportunity to welcome you again! We thank you for this time, and you are always welcome to write to us in case we can assist you unto your next trip to Comwell. Have a nice day. Yours sincerely, Comwell Copenhagen Portside Dolce by Wyndham

10/10 – Utmerket

Andreas

Bodde her 2 netter i august 2023
Svar fra Judy den 11. aug. 2023
Dear Andreas, Thank you for your review and your stay. We are always striving to make your stay as special as possible, therefore, we are glad to see that you have enjoyed your stay, and we are looking forward to many more visits from you in the future! Sincerely, Judy, Front Desk

8/10 – Bra

Kasra

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Benjamin den 8. aug. 2023
Dear KasraThank you for taking the time to give us this feedback, it helps us delivering an even better service.We appreciate your stay with us, and are happy you found it pleasant.We hope to be able to welcome you back at the hotel again soon. Kind regardsBenjaminComwell Copenhagen Portside

8/10 – Bra

Christine

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Nice hotel if you want to stay in a sauna!
Nice modern hotel with comfortable beds and generally quiet. Nice location right next to the Metro. The downside was that they advertise that they have air conditioning, which they do not. The room was exceedingly hot and the ventilation system was not able to lower the temperature in the room below 21 degrees. In addition, the window could only be opened a crack, and nowhere near enough to let any real amount of air into the room. The staff were very rude and dismissive when I pointed out that they claim to have air conditioning and just said that no they don't have AC and did not respond when asked why they then claim so both on their website as well as on hotels.com.
Bodde her 4 netter i juli 2023
Svar fra Benjamin den 8. aug. 2023
Dear ChristineThank you for your feedback, it helps us deliver an even better service in the future. We appreciate your stay here with us, and are happy that you found the location and beds comfortable.We are sorry for the miscommunication about the AC. We do not have aircondition in the rooms, but an air cooling system, meaning it takes a little longer to cool down the rooms. If you have ant questions about the above, please contact us directly.We hope to be able to welcome you back at our hotel soon. Kind regardsBenjaminComwell Copenhagen Portside

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig fint og moderne hotell. God service, fine og rene rom, nydelig bad og dusj og komfortable senger. Det eneste å klage på er at rommet var for varmt, og vi fikk ikke til å justere temperaturen - uansett hva vi trykket på termostatet så endret ikke temperaturen/viften seg.
Bodde her 2 netter i juli 2023
Svar fra Michael den 20. juli 2023
Tak for at besøge os og for at tage dig tid til at give os en anmeldelse efterfølgende. Vi er kede af at I ikke har kunne få varmen til at fungere efter jeres ønske.Skulle I vælge at komme tilbage en anden gang, vil vi være behjælpelig med at få termostaten til at virke efter jeres behovMed venlig hilsen,Michael, ReceptionComwell Copenhagen Portside

10/10 – Utmerket

Tuva

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023
Svar fra Sofie den 9. juli 2023
Kære Tuva,Mange tak for at tage dig tid til at give os denne fine rating. Vi er rigtig glade for at se at du har nydt dit ophold hos os, og vi håber på at se dig igen i den nære fremtid.Vi ønsker dig en rigtig god dag!Mvh.Sofie, ReceptionenComwell Copenhagen Portside.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023
Svar fra Yahye den 11. juli 2023
Hi Sir/Madame,We are glad to see you took your time to give us feedback and that you rated us highly.We hope to welcome you again.

8/10 – Bra

nicolai

Bodde her 1 natt i juni 2023
Svar fra Cathrine den 26. juni 2023
Kære NicolaiTak for besøget og for at give os denne anmeldelse. Det er dejligt at se at du ser ud til at have nydt dit ophold hos hos.Jeg håber vi får mulighed for at byde dig velkommen tilbage igen en anden gang.Med venlig hilsenCathrine, ReceptionenComwell Copenhagen Portside Dolce by Wyndham

8/10 – Bra

Asgeir Kaare

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Yahye den 20. juni 2023
Hi Asgeir,Firstly we want to thank you for taking your time to give us feedback, We are very happy to hear that you enjoyed your stay with us and we hope to bid you welcome again.Kind Regards,

10/10 – Utmerket

Morten

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
4 døgns opphold
Bra størrelse på superior værelse med to gode stoler Kort avstand til Metro som går ofte og som bruker 10 min.tilRådhusplassen. Godt utvalg til frokost. Vennlig personale.
Bodde her 4 netter i juni 2023
Svar fra Comwell Portside den 12. juni 2023
Dear Morten Thank you for your great review and giving us a great score as well. We are so happy that you liked the room and the location of the hotel. We make a big effort to make our guests feel welcome and safe, and we're glad that you got that impression of us. We look forward to welcome you back soon again.Best regardsSabina ReceptionComwell Portside

8/10 – Bra

Ann Drude

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Ekstraseng
Vi hadde en ekstra seng på rommet som var så hard som stein. Ikke så bra å sove på denne i 3 netter.
Bodde her 3 netter i mai 2023
Svar fra Dubraska den 11. juni 2023
Dear Ann DrudeThank you for sharing your experience with us. We apologize for the discomfort caused by the extra bed in your room. It is important to us that our guests have a restful sleep and feel comfortable during their stay. We take your feedback seriously, and we will investigate and address the issue with the firmness of the bed to ensure it does not happen again in the future.We appreciate you bringing this to our attention, and we apologize for any inconvenience it may have caused you. We hope that you will give us another opportunity to meet your expectations in the future, and we will do our best to ensure that your next stay is a more comfortable experience.

8/10 – Bra

Christina

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Opplevde Kobenhavn i 4 dager
Hotellet ligger i en veldig nybygget området, kun 100 m fra metrostasjonen Orientkaj.10 minutters reise til sentrum, toget går hver 3 minutter. Huset er praktisk for sightseeing i København, du kan også leie ut sykkler 175 DKK per dag. Gjesteservice kan forbedres.f.e.med tilgang til gratis kaffe hele dagen. Hvorfor finnes der ikke fisk på frokostbuffé? Vulle gjerne spise sild eller røkt laks. København er en havneby...
Bodde her 4 netter i mai 2023
Svar fra Dubraska den 11. juni 2023
Dear AliceThank you for sharing your feedback about your stay at the hotel. We're glad to hear that you found the location convenient, with easy access to the metro station and a short commute to the city center. It's also great to know that you appreciated the option to rent bikes, allowing you to explore Copenhagen more freely.We apologize if the guest service didn't meet your expectations. While this must not have been communicated properly to you, we do actually provide free tea and coffee on the weekdays in our co-work area.Regarding the breakfast buffet, we appreciate your input about the absence of fish options such as herring or smoked salmon. As Copenhagen is indeed a harbor city, we understand your expectation for such offerings. We will communicate your suggestion to our food and beverage team to explore the possibility of incorporating fish options into our breakfast selection.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 – Utmerket

Amalie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2023
Svar fra Dubraska den 30. mai 2023
Kære AmalieTusind tak for din generøse rating på Comwell Portside. Vi værdsætter at du ville bruge tid på at give os en anmeldelse, og håber på at se dig igen i fremtiden.

10/10 – Utmerket

Birgit

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fornøyd
Stort hotell med mange gjester. Veldig grei innsjekking med mange ansatte tilgjengelig. Veldig rent og pent på rommet, god seng og deilig sengetøy, et nydelig bad med stor dusj. God frokost og selv med mange gjester var det god plass på spiseområdet. Metro rett ved siden av hotellet, enkelt å komme til sentrum uten å kjøre. Vær imidlertid oppmerksom når du parkerer i parkeringshuset hvis du bruker EasyPark. Vi fikk bot, ganske uberettiget etter min mening. Betal heller parkeringen i resepsjonen på hotellet. Det blir billigere og tryggere.
Bodde her 1 natt i mai 2023
Svar fra Arif den 14. mai 2023
Kære Birgit,Tak fordi at du har taget dig tid til at besvare dette spørgeskema.Jeg er glad for at du valgte et ophold på Portside, og hvor er det dejligt at alting mødte dine forventninger. Jeg håber at vi får lov til at byde dig velkommen snart igen, og ønsker dig en dejlig dag. Med venlig hilsenArif, Receptionen

10/10 – Utmerket

Sanaz

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2023
Svar fra Arif den 14. mai 2023
Dear SanazThank you for taking the time to answer this questionnaire.I am glad that you chose a stay at Portside, and how wonderful that everything met your expectations.I hope we will be able to welcome you again soon, and wish you a nice day.With best regardsArif, Reception

10/10 – Utmerket

ANDRE VIKA

Bodde her 1 natt i februar 2023
Svar fra Norbert den 10. feb. 2023
Dear Andre Vika,We are thrilled to hear that you had an exceptional experience during your stay with us at Comwell Copenhagen Portside Dolce By Wyndham. It is great to hear that you were impressed with the level of service provided by our staff and that you found your room to be spacious, clean, and comfortable.Thank you for choosing to stay with us and for taking the time to share your feedback. We hope to have the opportunity to welcome you back soon.Best regardsFront Desk

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Juletur.
Positivt: Parkering i garase eller utenfor, motbetaling. Meteo 3 min gange fea hotellet. Linje 4 til Kongens nytorv. Hyggelig reseosjonspwrsonell. Tidlig innsjekking mot oppgradering. Negativt: Mye byggestøy i området. Lite effekt på klimanlegg. 20 grader min. temp. på rommet.
Bodde her 2 netter i november 2022
Svar fra Comwell Copenhagen Portside den 2. des. 2022
Hello,Thank you for your visit and thank you for taking the time to answer our questionnaire.We constantly strive to improve, and your opinion helps us to optimize the experience for our guests, we therefore appreciate that you wanted to share your honest opinion with us!One of our biggest priorities is that our guests leave us happy and satisfied, we are therefore incredibly happy to hear that you had an overall pleasant stay with us and that the facilities were right for you.We appreciate your high rating of us, and we hope that we will have the opportunity to welcome you again, to show you our improvements. Thank you for this time. Have a nice day,Yours sincerelyAstrid, Front DeskComwell Copenhagen Portside

8/10 – Bra

Joffre

Bodde her 4 netter i oktober 2022
Svar fra Judy den 22. okt. 2022
Dear Joffire, Thank you for your review. We are always striving to make your stay as special as possible, therefore, we are glad that enjoyed your stay and we are looking forward to many more from you in the future! Sincerely, Judy, Front Desk

2/10 – Forferdelig

Silje Helene

Bodde her 5 netter i september 2022

8/10 – Bra

Aina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2022
Svar fra Norbert den 29. aug. 2022
Dear Aina,Thank you for your visit and thank you for taking the time to answer our questionnaire.We constantly strive to improve, and your opinion helps us to optimize the experience for our guests, we therefore appreciate that you wanted to share your honest opinion with us!One of our biggest priorities is that our guests leave us happy and satisfied, we are therefore incredibly happy to hear that you had a good stay with us and that the facilities were right for you.We appreciate your high rating of us, and we hope that we will have the opportunity to welcome you again! Thank you for this time, Aina. Have a nice day,Yours sincerelyNorbert, Front DeskComwell Copenhagen Portside

10/10 – Utmerket

Arvid

Bodde her 3 netter i juli 2022
Svar fra ComwellCopenhagenPortside den 14. aug. 2022
Dear Arvid Thank your for your review. We are always looking to better our services, to meet the expectations of our guests the best way possible. And with your feedback we are able to be even better. Kind regards Astrid Comwell Copenhagen Portside

10/10 – Utmerket

Stein Arild

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i juli 2022
Svar fra Norbert den 21. juli 2022
Hello, Stein Arild Thank you for sharing a review of your recent experience. Our team here at Comwell Hotel Portside is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 – Utmerket

Robert

Bodde her 1 natt i juli 2022
Svar fra Norbert den 21. juli 2022
Hey , Robert Thank you for sharing a review of your recent experience. Our team here at Comwell Hotel Portside is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon.

10/10 – Utmerket

Kenneth

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2022
Svar fra Esther den 22. juli 2022
Kære Kenneth, Mange tak for dit besøg og for at give os denne fine anmeldelse. Jeg er glad for at se at du har nydt dit ophold hos os, og været tilfreds hele vejen rundt. Jeg håber vi får mulighed for at byde dig velkommen igen en anden gang, og ønsker dig en rigtig god dag. Med venlig hilsen Esther, receptionen Comwell Copenhagen Portside

10/10 – Utmerket

Bjørn

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2022
Svar fra Esther den 22. juli 2022
Kære Bjørn, Mange tak for dit besøg og for at give os denne fine anmeldelse. Jeg er glad for at se at du har nydt dit ophold hos os, og været tilfreds hele vejen rundt. Jeg håber vi får mulighed for at byde dig velkommen igen en anden gang, og ønsker dig en rigtig god dag. Med venlig hilsen Esther, receptionen Comwell Copenhagen Portside

8/10 – Bra

Sarbest

Bodde her 2 netter i juni 2022
Svar fra Esther den 22. juli 2022
Dear Sarbest, Thank you for your visit and for taking your time to reply to out questionnaire. I am glad to see that you enjoyed your stay with us, and that you have been satisfied with almost everything. I hope to welcome you back again another time, and wish you a pleasant day. Kind regards Esther, reception Comwell Copenhagen Portside

10/10 – Utmerket

Kyrre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i mai 2022
Svar fra Sannah den 31. mai 2022
Dear Kyrre, Thank you for your recent stay and for taking the time to leave us a review. I am glad to see that you enjoyed your stay, since this our biggest priority. Thank you for this time Kyrre. We look forward to welcoming you again soon and wish you a lovely day. Yours sincerely, Sannah Comwell Copenhagen Portside

10/10 – Utmerket

Espen

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2022
Svar fra Sannah den 31. mai 2022
Dear Espen, Thank you for your recent stay and for taking the time to leave us a review. I am glad to see that you enjoyed your stay, since this our biggest priority. Thank you for this time Espen. We look forward to welcoming you again soon and wish you a lovely day. Yours sincerely, Sannah Comwell Copenhagen Portside

8/10 – Bra

Inger

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel
Very nice hotel in itself - but a little bit in the middle of construction from other buildings. But the price makes up for that. And the facilities are really good and rooms nice and clean. Also the service was really good - especially from Visale :)
Bodde her 1 natt i november 2021
Svar fra Esther den 19. nov. 2021
Kære Inger, Tak for dit besøg og for at tage dig tid til at skrive denne fine anmeldelse. Det betyder meget for os som nyåbnet hotel. Jeg er glad for at se at du har haft et godt ophold hos os, og har været tilfreds stort set hele vejen rundt. Jeg vil sørge for at gå videre med din kommentar til Vasile, den bliver han glad for at se. Jeg håber vi får mulighed for at byde dig velkommen igen en anden gang, og ønsker dig en god dag. Med venlig hilsen Esther, receptionen Comwell Copenhagen Portside

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Veldig behagelig og moderne hotell. Stort fokus på bærekraft, det er et stort pluss! Veldig hyggelig betjening. Stort pluss for glutenfrie alternativer til frokost!
Bodde her 3 netter i oktober 2021
Svar fra Sannah den 14. nov. 2021
Kære gæst Tak for dit besøg og for at tage dig tid til at svare på vores spørgeskema. Det betyder meget for os som nyåbnet hotel. Jeg er glad for at se at du overordnet set har haft et godt ophold hos os, og at du har været tilfreds stort set hele vejen rundt. Det glæder mig meget at du kan lide vores betjening og vores bæredygtige tiltag. Jeg håber vi får mulighed for at byde dig velkommen igen en anden gang, og ønsker dig en rigtig god aften. Med venlig hilsen Comwell Copenhagen Portside

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i august 2021
Svar fra Esther den 27. aug. 2021
Kære Gæst, Mange tak for dit besøg og for at tage dig tid til at skrive denne anmeldelse. Det betyder meget for os som nyåbnet hotel. Jeg er glad for at se at du har haft et dejligt ophold, og at du har været tilfreds hele vejen rundt. Jeg håber vi får mulighed for at byde dig velkommen en anden gang, og ønsker dig en god dag. Med venlig hilsen Esther, receptionen Comwell Copenhagen Portside

8/10 – Bra

Lynn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Tom

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold, personale og service og fasiliteter
It was a nice building with lots of potential, however the service was severely lacking. Bad management covers mistakes by offering free things without having real solution. We spent 4 nights and had to complain about something every day. Day 1: no clear explanation on elevator or any other facilities order lost in restaurant. Had to wait more than 1h. After complaining they explained they lost it and would redo. When it came it was not good at all. When complaining to reception they gave the meal for free. Day 2: when trying to contact roomservice around 23h via the qr code, we constantly got server error. After half h of trying, we went down to check with reception. Apparently no room service after 11pm. Nobody explained. Day 3: after requesting cleaning the night before (they dont do every day), we came home to a dirty room where chairs and shower were not cleaned and paper tissues were not refilled. After complaining, they promised they would do it the day after. Day 4: again came home to a dirty room. Apparently there was miscommunication between reception and housekeeping over shifts. Had to wait more than 30min. But got cleaned in the end. Except for chairs and showers again! Would not recommend if nothing changes. Worst 5 star hotel experience we had so far.
Bodde her 4 netter i mai 2024

10/10 – Utmerket

Lucienne

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It appears to be in tucked in an industrial area or construction area? Doesn’t matter. It was close to the cruise ship, the beds are extremely comfortable and the service was amazing!
Bodde her 1 natt i mai 2024
Svar fra Signe den 22. mai 2024
Dear LucienneThank you so much for your review, we really appreciate it. And thank you for the kind words.Looking forward for your next stay.Kind regardsSigne, Reception

10/10 – Utmerket

Hal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Friendly, helpful staff. Loved the free coffee & tea on weekdays. It would be nice to have this offering on the weekend.
Bodde her 2 netter i mai 2024
Svar fra signe den 22. mai 2024
Dear HalThank you so much for your review, we really appreciate it. And thank you for the kind words.Looking forward for your next stay.Kind regardsSigne, Reception

8/10 – Bra

Sergio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Well decored and mantained. Very basic for the price
Bodde her 1 natt i mai 2024
Svar fra Signe den 22. mai 2024
Dear SergioThank you so much for your review, we really appreciate it. Looking forward for your next stay.Kind regardsSigne, Reception

10/10 – Utmerket

David

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Quiet commuter hotel near cruise docks. Small room with big bathroom. Walk in shower. Breakfast buffet actually worth it. Has a few gluten free bread options and a few vegan items. Good coffee
Bodde her 1 natt i mai 2024
Svar fra Signe den 22. mai 2024
Dear DavidThank you so much for your review, we really appreciate it. And thank you for the kind words.Looking forward for your next stay.Kind regardsSigne, Reception

6/10 – Grei

Nancy og Seattle

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Signe den 22. mai 2024
Dear NancyThank you so much for your review, we really appreciate it.Looking forward for your next stay.Kind regardsSigne, Reception

8/10 – Bra

Nevin

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
No minibar in the room. Noisy with maintainance or construction in the morning. Parking downstairs full and said to be closed next day. We had to park outside parking lot. Very friendly and helpfull front iffice staff. Both check in and checkout were smooth.clean room. Didnot like not having a minibar in the room.
Bodde her 1 natt i mai 2024
Svar fra Signe den 22. mai 2024
Dear NevinThank you for taking the time to write us a review, we really appreciate it.We are happy to hear that almost everything lived up to your expectations.We are looking forward for your next stay.Kind regardsSigne, Reception

8/10 – Bra

Tyra og Cumming

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy check in and comfortable room. Great for an overnight stay before catching my cruise.
Bodde her 1 natt i mai 2024
Svar fra Signe den 15. mai 2024
Dear TyraThank you so much for your review, and your nice words we really appreciate it.We are looking forward for your next stay.Kind regardsSigne, Reception

10/10 – Utmerket

Andrew

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always enjoy staying at the Comwell. Excellent modern facilities and easy to travel to via public transport
Bodde her 1 natt i mai 2024
Svar fra Signe den 15. mai 2024
Dear AndrewThank you so much for your nice review, and also for your nice words, we really appreciate it.We cannot wait for you to come back again.Kind regardsSigne, Reception

6/10 – Grei

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was ok but the rooms are tiny and theres no bar fridge to store small items like juice or drinks. The hotel is not very close to groceries and cafes. The hotel seems to be more suited to short work trips/conferences rather than for holiday makers. On checking out, I asked to see the account for incidentals before paying but the woman at the desk couldnt do this easily - she had to read each item out from her screen rather than just show me an itemised list. Thats pretty poor service / deficient technology. Nordhavn is a convenient part of Copenhagen to stay but in future I would look for a hotel with bigger rooms and more conveniently located near the groceries and cafes.
Bodde her 6 netter i mai 2024
Svar fra Dubraska, Front Desk den 23. mai 2024
Dear JohnWe're glad to hear that overall your stay was okay, but we're sorry to hear about the issues you encountered. We understand that room size and amenities like a bar fridge are important aspects of your stay, and we apologize for any inconvenience this caused.We'd like to mention that if available, it's always possible to upgrade to a bigger room for added comfort. Our reception team is available to assist guests with any requests they may have during their stay.Regarding the absence of a bar fridge, we want to highlight that we are a sustainable hotel, and as part of our commitment to reducing environmental impact, we only offer storage for essential items like medicine.We apologize for any inconvenience caused by the limitations of our technology during your check-out process. While we strive to provide the best service possible, we understand that sometimes technology may not meet our guests' expectations. We appreciate your understanding and patience in this matter. If you have any further concerns or feedback, please don't hesitate to reach out to us.

10/10 – Utmerket

Timothy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a lovely stay at Comwell Copenhagen. It is a modern hotel, close to the metro station. It is a very quiet area but a short walk to a few restaurants and obviously easy to get around on the metro. The room was nice a comfortable and the room cleaning policy was very good (only clean when you want it cleaned via QR code). Everything was clean and the staff were very helpful. We really enjoyed our stay and would highly recommend for a stay.
Bodde her 4 netter i mai 2024
Svar fra Signe den 10. mai 2024
Dear TimothyThank you so much for taking the time to write us a review, and thank you for all the nice words, we really appreciate it.We are so happy that you enjoy your stay here, and we cannot wait for you to come back again.Kind regards Signe, Reception