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Anmeldelser av Stoke by Nayland Hotel, Golf and Spa

4 out of 5
Stoke by Nayland Hotel, Golf and Spa
Keepers Lane, Leavenheath, Colchester, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 133 av totalt 294 anmeldelser." "
Rangering på 8 − Bra. 107 av totalt 294 anmeldelser." "
Rangering på 6 − Grei. 40 av totalt 294 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 294 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 294 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,8/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Chris

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Sandra, Guest Experience Manager den 31. mars 2024
Thank you for your 5* rating. We hope to see you again in the future. Kind regards SbN

8/10 – Bra

Kim D

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Family weekend
The hotel was nice but a little tired in places. Elizabeth on reception was absoltuely amazing, really went out of her way to make our stay enjoyable and to cater to our requests. Food in the restaurant was good but unfortunately not very hot, we all had to send it back. Staff were very apologetic and sorted it out so all ok in thw end
Bodde her 1 natt i februar 2024
Svar fra Sandra, Guest Experience Manager den 28. feb. 2024
Kim, thank you for taking the time to leave us a review and for your lovely staff comments. We are sorry that you experienced some issues with your food however pleased this was soon rectified. We hope to see you again soon. Best Wishes SbN

10/10 – Utmerket

Ceren

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Sandra, Guest Experience Manager den 28. feb. 2024
Ceren, thank you for leaving us a 5* rating. We are pleased you enjoyed your stay and hope to see you again soon. Best Wishes SbN

10/10 – Utmerket

Kevin

Bodde her 1 natt i februar 2024
Svar fra Sandra, Guest Experience Manager den 25. feb. 2024
Kevin thank you so much for your 5* rating. We hope to see you again soon. Best Wishes SbN

6/10 – Grei

tamsin

Forretningsreisende
Average
I have stayed many times over the years. The early days were great as the hotel was a real treat and the chef in the restaurant provided some exceptional dishes. Last time I stayed was about three years ago and all had gone down hill, I thought I would give it one more try and unfortunately I think it will be the last. I think the hotel is looking a bit tired and just little details that are missing for a hotel of this rating and price. I feel that the quality and service has slipped and you can get a lot better elsewhere for the money.
Bodde her 1 natt i februar 2024
Svar fra Sandra, Guest Experience Manager den 25. feb. 2024
Tamsin, thank you for leaving us a review and we are disappointed to hear that your stay did not meet your expectations. We can assure you the comments that you have raised have been addressed. Best Wishes SbN

10/10 – Utmerket

Layla

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Sandra, Guest Experience Manager den 14. feb. 2024
Layla, thank you so much for leaving us a 5* rating. We are delighted to hear you enjoyed your visit and hope to see you again very soon. Best Wishes Apple Tree Lodges

8/10 – Bra

Shoshana

Likte: Renhold, personale og service og romkomfort
Couples break
Despite falling ill and needing to go to hospital the hotel were friendly, accommodating and welcoming. Food was nice, rooms were nice and the red was 10/10. From the reception staff- the chefs were all so accommodating of my allergies and I felt so comfortable, even though I missed 24hr due to being in hospital. Even missing breakfast the next morning by 30 minutes , I asked and there was no problems what so ever in getting breakfast ordered and room service for my partner.. that’s amazing..
Bodde her 2 netter i februar 2024
Svar fra Sandra, Guest Experience Manager den 11. feb. 2024
Shoshana, thank you so much for leaving us such a positive review and we hope that you are now feeling much better. Your lovely comments have been shared with the respective Teams. We look forward to welcoming you back again soon. Best Wishes SbN

10/10 – Utmerket

Graham

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Everything about our stay was excellent.
Bodde her 2 netter i januar 2024
Svar fra Sandra, Guest Experience Manager den 7. feb. 2024
Graham, thank you for leaving us a 5* review and we are so pleased you had such an excellent stay. We look forward to welcoming you back again soon. Best Wishes SbN

6/10 – Grei

Muhammed

Forretningsreisende
Average. Could do with better food options
Bodde her 1 natt i januar 2024
Svar fra Sandra, Guest Experience Manager den 31. jan. 2024
Muhammed, thank you for your comments. We have the Lakes restaurant, Lounge area as well as the Sports Bar available so we have plenty of options to dine in at our resort. We hope to see you again in the future. Kind regards SbN

10/10 – Utmerket

Angela

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Wonderful hotel
Fantastic stay .golf delux twin room is wonderful. Food in the restaurant excellent Would highly recommend . Spa lovely
Bodde her 1 natt i januar 2024
Svar fra Sandra, Guest Experience Manager den 31. jan. 2024
Angela, thank you for leaving us such a lovely review and for recommending our resort. We are delighted you had a great time. We hope to see you again very soon. Best Wishes SbN

8/10 – Bra

Lisa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent stay.
We had a great stay, staff were really friendly, an amazing breakfast. Didnt get to use spa facilities or restaurant as we were visiting friends. The only slight critism is that the bedding and bathroom was a little bit 'tired'
Bodde her 2 netter i januar 2024
Svar fra Sandra, Guest Experience Manager den 31. jan. 2024
Lisa, thank you for your review. We are pleased on the whole you enjoyed your visit. Best Wishes SbN

6/10 – Grei

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Its ok
Quality of stay let down by reception staff didnt advise of how to access pool, where it was, that we could use it, or the spa treatments. Hotel is nice, on site restaurant was good.
Bodde her 1 natt i januar 2024
Svar fra Sandra, Guest Experience Manager den 11. feb. 2024
Thank you for leaving us a review, we are sorry to hear that you felt let down however pool and Spa information is included in your booking confirmation. We are however pleased you enjoyed the restaurant. Best Wishes SbN

10/10 – Utmerket

Ryan og Reading

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Sandra, Guest Experience Manager den 17. jan. 2024
Ryan, thank you so much for leaving us a 5* rating, we are pleased you enjoyed your visit and look forward to seeing you again soon. Best Wishes SbN

8/10 – Bra

Didem

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall the experinece was good. The reception staff was amazing and very friendly always smiling and polite.
Bodde her 2 netter i januar 2024
Svar fra Sandra, Guest Experience Manager den 17. jan. 2024
Didem, thank you for your review. We are pleased you had a good time and hope you will visit us again very soon. Best Wishes SbN

10/10 – Utmerket

Rod

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
First class value
Great accomadstion., great staff grest food
Bodde her 2 netter i januar 2024
Svar fra Sandra, Guest Experience Manager den 17. jan. 2024
Rod, thank you for leaving us a 5* review. We are delighted to hear that you enjoyed your stay. We hope to see you again very soon. Kind regards SbN

10/10 – Utmerket

Hana

Bodde her 1 natt i desember 2023
Svar fra Sandra, Guest Experience Manager den 20. des. 2023
Hana. Thank you for leaving us a 10/10 rating. We hope to see you again soon. Best Wishes SbN

8/10 – Bra

Victoria

Likte: Renhold og personale og service
Weekend break
I have stayed at the Stoke by nayland hotel many times before the pandemic and was always impressed by the standard of hotel accommodation, facilities and the warm customer service that is provided by staff. This weekend I spent 1 night at the hotel with my husband. The staff were wonderful and really went above and beyond to look after us. The food in the bar was fantastic and really reasonable prices and the spa was great. Unfortunately the room we were in 319 was not great and really let down the experience. It was tired and dated, we booked a double bed and received 2 singles pushed together with no topper so you had a massive join in the middle. The mattress was old, stained and uncomfortable so I had to request a duvet from house keeping to lay over mattress to improve comfort. I would give this hotel 4 stars but room really let it down.
Bodde her 1 natt i desember 2023
Svar fra Sandra, Guest Experience Manager den 6. des. 2023
Victoria. Thank you for taking the time to leave us a review; your comments have been addressed with the respective Teams. We are pleased that you found our staff wonderful, enjoyed the food and the Spa. Best Wishes SbN

10/10 – Utmerket

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent all round
Really nice hotel with very helpful staff and excellent facilities, must mention Tom at check in who was very helpful.
Bodde her 2 netter i november 2023
Svar fra Sandra, Guest Experience Manager den 26. nov. 2023
David, thank you for leaving us a 10/10 review and we are delighted to hear you enjoyed your stay. Your kind comments have been passed onto Tom. Best Wishes SbN

10/10 – Utmerket

Sarah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A lovely enjoyable restful stay
Bodde her 1 natt i november 2023
Svar fra Sandra, Guest Experience Manager den 22. nov. 2023
Thank you for leaving us a 10/10 review. We are delighted to hear you had such a lovely stay and look forward to seeing you again very soon. Best Wishes SbN

8/10 – Bra

Dean

Bodde her 1 natt i november 2023
Svar fra Sandra, Guest Experience Manager den 15. nov. 2023
Dean, thank you for your 8/10 score. We hope to see you again soon. Best Wishes SbN

10/10 – Utmerket

Eden

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
My boyfriend & I came here to celebrate our anniversary and we absolutely loved it! The staff were so lovely and welcoming, we thoroughly enjoyed our day/evening spent here. The spa facilities were amazing, we really enjoyed spending time in the relaxing environment. Our room was really lovely, modern, very spacious and clean! Breakfast was lovely and overall absolutely no faults at all. I would highly recommend this hotel to anybody & we will for sure be back :)
Svar fra Sandra, Guest Experience Manager den 11. nov. 2023
Eden Thank you for leaving us a 5* review. We are so pleased you had such a lovely visit to our resort. We look forward to welcoming you back again soon. SbN

10/10 – Utmerket

sharon

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My friend & I came here for a spa break to relax, for peace & quiet in lovely surroundings - we got all of that, we will come again.
Bodde her 2 netter i oktober 2023
Svar fra Guest Experience Manager den 5. nov. 2023
Sharon, we are delighted to hear that you had such a wonderful time and we look forward to welcoming you back very soon. Thank you for your 5* review. Best Wishes SbN Team

10/10 – Utmerket

Melanie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Relaxing trip
We had a wonderful 5 days. The spa was wonderful. Very clean and relaxing. Food was good value and very tasty. Would definitely go back again
Bodde her 4 netter i oktober 2023
Svar fra Guest Experience Manager den 29. okt. 2023
Melanie, thank you for leaving us a 5* review and we are so pleased to hear that you had such a lovely stay with us. We look forward to welcoming you back again soon. SbN

8/10 – Bra

Catherine

Bodde her 1 natt i september 2023
Svar fra SbN Resort den 11. sep. 2023
Hi Catherine, thank you for taking the time to leave us a review. We hope to welcome you back soon.

10/10 – Utmerket

Simon

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superb stay, great service, food, and spa.
Fantastic in every respect but one. Wonderful attentive polite helpful staff. Great food and bar. Delightful spa. My only issue - and it is very minor - is the EV chargers require an app to use and as my google account is not UK based I could not download the app (it only works with UK accounts).
Dinner at the restaurant.
View from the outside bar area.
Bodde her 1 natt i august 2023
Svar fra Guest Experience Manager den 20. aug. 2023
Dear Guest,Thank you for the great review of our resort. We are glad that you enjoyed your stay. Thank you for your feedback regarding the EV chargers which we will look at in our next review meeting with the provider. Kind regards SbN Team

10/10 – Utmerket

Mrs Ginette-louise

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything, great service, in a happy comfortable setting
Bodde her 1 natt i juli 2023
Svar fra SbN Resort den 4. aug. 2023
Hi Ginette-Louise, Thank you for taking the time to share your 5-star feedback with us following your recent stay. We look forward to welcoming you back soon.

10/10 – Utmerket

Roland

Bodde her 1 natt i august 2023
Svar fra SbN Resort den 4. aug. 2023
Hi Roland, Thank you for sharing your 10/10 review with us following your recent stay. We do hope to see you again soon.

6/10 – Grei

Samantha

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff were lovely and fabulous food through out our stay, however, our room and bathroom was very, very tired and let the accommodation down along with a broken air conditioner unit made the stay quite uncomfortable. Also the spa area could have done with a good clean and the water available on poolside was empty for our entire spa experience so not checked regularly.
Bodde her 1 natt i juli 2023
Svar fra SbN Resort den 4. aug. 2023
Hi Samantha, Thank you for sharing your feedback with us. We are very pleased to hear that you enjoyed dining with us and received great service during your stay. However, we are sorry you were disappointed with your room and the spa facilities. I have passed your comments on to our heads of department for improvement. We do hope to see you again soon.

10/10 – Utmerket

Laura

Bodde her 1 natt i juni 2023
Svar fra SbN Resort den 4. aug. 2023
Hi Laura, Thank you for taking the time to share your 10/10 review with us. We hope to welcome you back soon!

10/10 – Utmerket

K

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
24hr mini break recommended..2pm - 2pm
fab 10/10 just unfortunate l dusted dirty surfaces with wet toilet paper ..... bedside tables ,main top where kettle was etc... would take 2 min daily with spray & duster all staff ok , very professional in reception & dining area
Bodde her 1 natt i april 2023
Svar fra Stoke by Nayland Resort den 17. apr. 2023
Thank you for taking the time to leave us your kind feedback. We are sorry to hear that your room was not cleaned to our usual standards and I will pass your comments on to our Housekeeping team for improvement. We are glad that you enjoyed your stay and hope to see you again very soon. SbN

10/10 – Utmerket

Felicity

Bodde her 1 natt i april 2023
Svar fra Stoke by Nayland Resort den 12. apr. 2023
Hi Felicity, thank you for your 5-star review. We hope to welcome you back to the Resort soon! SbN

10/10 – Utmerket

Steve

Bodde her 1 natt i april 2023
Svar fra Stoke by Nayland Resort den 10. apr. 2023
Hi Steve,Thank you for leaving us a 5-star review. We hope to see you again soon. SbN

6/10 – Grei

W

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023
Svar fra Stoke by Nayland Resort den 10. apr. 2023
Hello. Thank you for your review. We hope to welcome you back soon. SbN

10/10 – Utmerket

Tracy

Bodde her 1 natt i april 2023
Svar fra Stoke by Nayland Resort den 4. apr. 2023
Hi Tracy,Thank you for your 5-star review. We look forward to welcoming you back to the resort soon.SbN

10/10 – Utmerket

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra Stoke by Nayland Resort den 3. apr. 2023
Hi Chris, Thank you for your 5-star review. We look forward to welcoming you back soon.SbN

8/10 – Bra

Anthony

Bodde her 1 natt i mars 2023
Svar fra Stoke by Nayland Resort den 20. mars 2023
Hi Anthony, Thank you for your review. We hope to welcome you back soon.SbN

10/10 – Utmerket

GARY

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023
Svar fra Stoke by Nayland Resort den 20. mars 2023
Hi Gary, Thank you for your 5-star review. We hope to see you again soon! SbN

8/10 – Bra

Lydia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable Stay
Comfy bed and lovely shower and room was quiet. We went for a swim but it was split into lanes and all the beds were reserved for members, even though very few being used. So had to put my towel and things on the floor. No guidance from pool reception. Had food in the evening and staff were friendly. We loved the food, good options. Overall good stay. Beautiful grounds.
Bodde her 1 natt i mars 2023
Svar fra Stoke by Nayland Resort den 13. mars 2023
Hi Lydia, Thank you for your review and kind feedback. Before 10am and after 6pm, our poolside loungers are available on a first come, first served basis. Between those times, all of our guests receive a reserved lounger during their 2-hour poolside session. Our Spa team would have been happy to help find you an available lounger.We're pleased to hear that you enjoyed your stay and hope to welcome you back soon. SbN

6/10 – Grei

mandy

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Very pleasant environment
Bodde her 1 natt i februar 2023
Svar fra Stoke by Nayland Resort den 2. mars 2023
Hi Mandy,Thank you for your kind comments. We hope to welcome you back again soon. SbN

8/10 – Bra

Karensa

Bodde her 1 natt i februar 2023
Svar fra Stoke by Nayland Resort den 27. feb. 2023
Hi Karensa, Thank you for your four-star review. We hope to see you again soon. SbN

2/10 – Forferdelig

Margaret

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very disappointing
I shall only give a few as only have 1461 characters left. Staff were unhelpful, laxking in any customer service and sometimes plain rude. Rooms very extremely basic. Spa only available for one 2hr slot per day - so do not expect a spa weekend away - no robes in rooms to get to spa either. The restaurant is very lovely and the staff there were extremely helpful, menu was limiting, so staff gave the option to select a meal from the sports bar menu. Food was very good. We had mould in our shower (i was able.to wipe it away so it was mould stains). When we eventually worked out where our room was (as i say staff had no customer service at reception) it was reasonably clean - i picked up the artificial petals that had, i suspect, ordained the bed for valentines and placed them in the bin. Bed was comfortable and was remade for our second night, towels were also replenished for the second night. Rooms are very dated and the TV only offered a few channels (there is nothing else to do all day as you only get 2hrs in spa and we dont play golf!) Would be a good place to sleep if you play golf all day and dont mind lack of customer service. Also still waiting for manager to contact me as per suggestion of receptionist on departure. Very disappointed and quite frankly annoyed that ive just spent £500 on very unrelaxing 2 nights away
Bodde her 2 netter i februar 2023
Svar fra Stoke by Nayland Resort den 20. feb. 2023
Hi Margaret, We are very sorry to see that you did not have an enjoyable experience with us recently. Customer feedback is very important to us. Please could I ask you to email us at customercare@stokebynayland.com with more information? Our Customer Care team will investigate this further and respond to you directly. Thank you, SbN

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel had a relaxing stay here.
Bodde her 1 natt i februar 2023
Svar fra Stoke by Nayland Resort den 20. feb. 2023
Thank you for your kind review. We're pleased to hear that you enjoyed a relaxing stay with us and we hope to see you again soon.SbN

8/10 – Bra

Elwyn

Bodde her 1 natt i februar 2023
Svar fra Stoke by Nayland Resort den 14. feb. 2023
Hi Elwyn, Thank you for taking the time to share your feedback. We are glad that you enjoyed your stay and hope to see you again very soon. SbN

8/10 – Bra

Jacqui

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great comfortable stay
A great stay in this hotel. Nice and quiet, comfortable and the food was excellent.
Bodde her 1 natt i januar 2023
Svar fra Stoke by Nayland Resort den 26. jan. 2023
Hi Jacqui,Thank you for your kind feedback. We're pleased to hear that you enjoyed your stay with us and hope to welcome you back to the Resort soon.SbN

10/10 – Utmerket

Hayley

Bodde her 1 natt i januar 2023
Svar fra Stoke by Nayland Resort den 26. jan. 2023
Hi Hayley,Thank you for taking the time to leave us your 10/10 review. We look forward to welcoming you back soon!SbN

10/10 – Utmerket

Robert

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were friendly helpful the room was very clean and tidy the food was good and the breakfast had very good choice to choose from.
Svar fra Stoke by Nayland Resort den 26. jan. 2023
Hi Robert,Thank you for your 5-star review and kind feedback following your stay. We hope to see you again soon!SbN

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Business Stay - highly recommended.
Great place for business travel. A little out of the way along some narrow roads but well worth it when you get there. Had an opportunity to play a little golf and the pro-shop were brilliantly helpful. The staff overall were excellent, and the restaurant food is very good. Thanks to Mr. Hugo in the restaurant for his attention to detail and he obviously takes the time to train his people to his very high standards.
Bodde her 1 natt i november 2022

10/10 – Utmerket

Theresa

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fab first visit - won’t be out last!
Our first visit - we had a wonderful overnight stay. We attended a Fawlty Towers themed evening which was fun. The food was lovely. The hotel itself has a really relaxing, modern feel to it. Great views of the golf course. The spa area was fabulous. The staff were all happy, approachable and efficient. Special mention for Doug and AJ - really helpful :)
Bodde her 1 natt i oktober 2022

8/10 – Bra

Marcus

Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Lovely setting service was at times very slow and because the staff semed very young and not very experienced you had to ask more than once and on occasion they brought the wrong glasses or cutlery.
Bodde her 2 netter i juli 2022
Svar fra SbN den 8. aug. 2022
Dear Marcus, Thank you for your four-star review following your recent visit. We are sorry to hear that you experienced slow service at times during your stay and have passed on your feedback to our Food and Beverage team. We do have some new members of our team who are currently training and your feedback is gratefully received. We hope to see you again soon. SbN

10/10 – Utmerket

Ione

Bodde her 1 natt i mars 2022