Dear Thomas, We are sorry for your discomfort regarding the issue of pets but we do not even "understand" this complaint. The very same website of Hotels.com where you made this booking and left this negative review says very clear "Pets not allowed". Also, there is no mention anywhere on the hotel website that we accept pets or that we are a dog friendly hotel. We do not know how or where you did find such wrong information about our services. You had a booking for four nights. First three nights you had no incidence at all, in fact we do not see in your review any other negative mention about the hotel, except the one related to the dogs. The last night, the fourth, you arrived at the reception with two dogs in your arms. The receptionist, very surprised, informed you that it is not allowed to accommodate dogs at the hotel. She asked you to show her where you had seen that we accepted dogs so that we could correct that information if that was the case, and you just showed her the screen of your mobile phone from 5 meter away from her and told her that you would write negative reviews about us on the internet, as you in fact did both here and in Tripadvisor. When traveling with pets, it is usual to ask the establishment directly if they are allowed. You could have avoided all your discomfort just by asking us directly that simple question. We love animals, but our facilities do not allow us to accommodate them in adequate conditions for them and the rest of our clients, that is why we do not accept pets. Users who read this review should know that your only negative point was not being able to accommodate two dogs in a hotel that does not accept pets, and that the hotel services have been correct (as a matter of fact, you have not expressed any other complaint at all). Best regards,