Hoteller i Cacao Alto

«Para resolver, está bien.»

«Un detalle en la primera villa no había manera de ajustar el aire acondicionado, el cuarto estaba demasiado de frio y las sábanas qué proveen no fueron suficientes. Pero en cuanto a lo demás no hay problema. La segunda villa fue mucho mejor pudimos ajustar el aire y pasar una mejor velada.»

«The property was very nice, but I chose this resort because of the pictures of the beach( which had clear blue water and beach chairs and umbrellas). The beach was closed for the 4 days I was there for the “turtle migration”, the water was not clear blue like the pictures and the beach was actually eroded. If you want to a nice, quiet tennis/ golf resort, this is the place for you. If you want a beach- you’ll have to drive an hour to get to a good beach. The pools were nice, but they tend to ...

«Serena's Boutique Hotel is a magical place. From the moment you check in, you feel a sense of peace & tranquility. Our patio/sea view room was spacious & comfortable with a large bathroom. The view from the patio was dreamy. By day, it was lush, mountainous beauty & by night it sparkled with the pretty city lights. We were spoiled with a delicious homemade breakfast every morning & enjoyed one very special traditional Puerto Rican homecooked dinner during our stay. My teens enjoyed the ...

«¡Gracias por todo! ¡Todo con la estadía estuvo espectacular!! Volveremos con amistades y familia. Cayey esta hermoso. ¡Nos encantó!»

«Wonderful experience at this hotel. Clean and nicely maintained. The restaurant is amazing. Lovely heated pool which was well maintained. The staff were very pleasant and accommodating. Loved my stay here.»

«Good experience»

«Buen sitio y limpio»

«It's a great location and convenient to another locations. Staff was was friendly and helpful. I ended up booking additional room for family.»

«Poot and parking is not safe.»

«Limpieza está muy por debajo de lo esperado, sábanas sucias, piso sucio»

«Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. »

«The best part of this hotel was the bathroom it was very clean. Everything else is left to be desired. »

«Property needs maintenance. There is a laundry mat across the street which was an absolute life savor. We decided to wash the sheets and quilt, looked like it was used and not changed from last guest. There is a lobby that is general use for the occupants but not inside the room as listed. It’s a one stop deal and it did its purpose overall. Bring your own everything as the toiletries are very limited. Last but not least it’s right next to a funeral home. Enjoy!»

«Room was ok if you like cold showers as there was no hot water … I notified hotel as soon as I noticed and they said there was no isssues before I checked in …staying for two nights so I asked for one back to find another hotel and they declined . Said they would send maintenance out … maintenance never came and I kept saying no hot water … I saw cleaning lady and asked her to show me if I’m doing something wrong and she said previous guests have complained and nothings been done about it’s, so ...

«El agua se fue. No pudieron resolver con la cisterna. Facilidades para entrar con código en mal estado. Toalla sycia en habitacion. una de las habitaciones r»