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Anmeldelser av Steigenberger Airport Hotel Berlin

Steigenberger Airport Hotel Berlin
Willy-Brandt-Platz 3, Schoenefeld

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 923 av totalt 1386 anmeldelser." "
Rangering på 8 − Bra. 297 av totalt 1386 anmeldelser." "
Rangering på 6 − Grei. 86 av totalt 1386 anmeldelser." "
Rangering på 4 − Dårlig. 39 av totalt 1386 anmeldelser." "
Rangering på 2 − Forferdelig. 41 av totalt 1386 anmeldelser." "

9,6/10

Renhold

9,0/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

jørgen

Bodde her 1 natt i januar 2024
Svar fra Steffi Wisotzky General Manager den 23. jan. 2024
Dear Jorgen, We are pleased to hear that you had a pleasant stay with us at the Steigenberger Airport Hotel Berlin. It's always rewarding to know that our guests were satisfied with their experience. We hope to see you again soon.Warm regards,

10/10 – Utmerket

Ole Jorn

Bodde her 1 natt i november 2023
Svar fra Steffi Wisotzky General Manager den 24. nov. 2023
Dear Ole Jorn, We are very pleased to hear you enjoyed your stay at Hotel Steigenberger Airport Hotel Berlin. We strive to make every stay comfortable and enjoyable for our guests and it's wonderful to hear when we've achieved that. We hope you will consider staying with us during your next visit to Berlin!Sincerely,

10/10 – Utmerket

Are

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Steigenberger Airport Hotel Berlin den 8. okt. 2023
Dear Guest, thank you very much for your recent stay and your great rating afterwards. We appreciate your review and hope that we can welcome you back in the future.Best wishes,Steffi WisotzkyGeneral Manager

8/10 – Bra

Verifisert reisende

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Steigenberger Airport Hotel Berlin den 6. sep. 2023
Dear Guest, thank you very much for your kind rating after your recent stay. We are glad to know you got a positive experience with us.Looking forward welcoming you soon again.Best wishes,Steffi WisotzkyGeneral Manager

8/10 – Bra

Petter

Bodde her 1 natt i juni 2023
Svar fra Steigenberger Airport Hotel Berlin den 5. juni 2023
Dear Petter, thank you very much for being guest at our Steigenberger Airport Hotel Berlin and your positive feedback. We are pleased to know that you had a good stray with us and we are looking forward welcoming you soon again.Best wishes,Steffi WisotzkyGeneral Manager

4/10 – Dårlig

Morten

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Manglende ventilasjon på rommet... Kluss med bestilling av frokost...
Bodde her 1 natt i mai 2023
Svar fra Steffi Wisotzky General Manager den 23. mai 2023
Dear Morten, Thank you for leaving your review. We are sorry to hear that you experienced difficulties with the ventilation in your room and with the ordering of breakfast. Please accept our sincerest apologies for any inconveniences caused. At Hotel Steigenberger Airport Hotel Berlin, we strive to create a comfortable and memorable stay for all our guests. We take your feedback very seriously and we will use it as an opportunity to improve our services. Thank you again for taking the time to leave us your feedback.Best Regards,

10/10 – Utmerket

Lars

Bodde her 1 natt i mars 2023
Svar fra Steffi Wisotzky General Manager den 21. mars 2023
Dear Lars, thank you for taking the time to leave us such an excellent review! We are delighted to hear that you had a wonderful stay with us at the Hotel Steigenberger Airport Hotel Berlin. Our team is dedicated to providing our guests with exceptional service and memorable experiences, so we're very pleased that we could meet your expectations. Thank you for recommending us to others and we look forward to welcoming you back soon!Kind regards

2/10 – Forferdelig

Thorbjørn

Bodde her 1 natt i november 2022
Svar fra Steffi Wisotzky den 25. nov. 2022
Dear ThorbjornThank you for your stay and rating. I will share it with my team and looking forward to welcome you again with us.Kind regardsSteffi WisotzkyGeneral Manager

10/10 – Utmerket

Oyvind

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022
Svar fra Steigenberger Airport Hotel Berlin den 2. nov. 2022
Dear Oyvind,thank you for your recent stay at our Steigenberger Airport Hotel Berlin and your great rating which we appreciate very much.We are looking forward welcoming you again soon.Best regards.

6/10 – Grei

Gunnar

Bodde her 1 natt i august 2022

10/10 – Utmerket

Kjetil

Bodde her 1 natt i august 2022

6/10 – Grei

Trond

Likte ikke: Personale og service
Bodde her 1 natt i juli 2022
Svar fra Steffi Wisotzky den 15. juli 2022
Dear Trond, thank you very much for rating our Steigenberger Airport Hotel Berlin and thus supporting us in our continuous development. Therefore, I am also very interested in your view and would like to know what you missed and what expectations you had. I would be very pleased if you write us. If you are at the BER airport again, I look forward to welcoming you back, so that we can convince you 100%! In the meantime, all the best for you! Kind regards, Steffi Wisotzky, General Manager

6/10 – Grei

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Renhold og romkomfort
Likte ikke: Personale og service
Not satisfactory
Almost no elwctrical sockets in the room. For a person with a Cpap machine and no close sockets, that was not a fun experience. Also, light switches were facing the bed mattress so that when a bed was split in two (twin room), the mattress touched the buttons during the night and all ligger came on. Neither situation being very practical. When we arrived late in the evening, there was also quite a waiting time to get checked in, after which only one of the key cards worked as well. Then another wait at reception. My father almost fell in the bath tub several times as well, due to the extremely slippery surface, and I needed to hold him si that he didnt fell. This is not acceptable. Hotel is nice decor wise, though. Overall not a satisfactory stay. Will send a complaint to the hotel.
Bodde her 1 natt i juni 2022

10/10 – Utmerket

Heiko

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2022

8/10 – Bra

Petter

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2022

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Convenient
Nice and convenient airport location
Bodde her 1 natt i desember 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Eneste hotellet ved BER
Hotellet profiterer på nærheten til flyplassen, er den eneste på plassen. Prisnivået er tilsvarende. Innsjekk før oppgitt tid kun mulig mot tillegg i prisen. Dessverre ikke mulig å få seg en kaffe i baren på morgenen, kun med komplett frokost.
Bodde her 1 natt i desember 2021

10/10 – Utmerket

Kerstin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fin hotell
Veldig fint hotell og bra beliggenhet.
Bodde her 1 natt i desember 2021

10/10 – Utmerket

Christian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Genial beliggenhet, fint hotell.
Bodde her 1 natt i november 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Nice and clean with good location
Unbeatable location right by BER airport terminal. Only downside being spa and fitness facilities being closed.
Bodde her 1 natt i november 2021

8/10 – Bra

Kenneth

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fint flyplasshotell
Hotellet ligger svært sentralt i forhold til flyplass. Bra rom med gode senger. Godt utvalg av tv kanaler, alt av Premier League. Bra restaurant. Det trakk ned at det tok 1 time før bestilt mat ble servert samt feil på regningen.
Bodde her 1 natt i oktober 2021

10/10 – Utmerket

Elizabeth og Skokie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay when arriving to or departing from Berlin. Friendly staff, clean and comfortable rooms, wonderful breakfast, and relaxing spa. I look forward to staying here again!
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jens

Bodde her 2 netter i mai 2024

10/10 – Utmerket

Bo

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perfekt hotel i forhold til lifthavnen
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 27. mai 2024
Dear Bo,Thank you very much for your very nice feedback written at Expedia.We feel happy that you had a pleasant stay at the Steigenberger Airport Hotel Berlin. We hope you will visit us again In the future and wish you a nice time until then. Kind regards from BER,Steffi WisotzkyGeneral Manager

6/10 – Grei

Joerg

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I
Bodde her 2 netter i mai 2024
Svar fra Steffi Wisotzky General Manager den 27. mai 2024
Sehr geehrter Joerg,vielen Dank für Ihr Feedback. Gemessen an Ihrer Bewertung konnten wir Sie nicht ganz überzeugen.Gerne können Sie uns Ihre Anmerkungen unter berlin-airport@steigenberger.com zukommen lassen.Bis zu Ihrem nächsten Besuch wünschen wir Ihnen eine gute Zeit. Herzliche Grüße,Steffi WisotzkyGeneral Manager

10/10 – Utmerket

Anthony

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Conveniently located
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 27. mai 2024
Dear Anthony,Thank you very much for your feedback.We feel happy that you had a pleasant stay at the Steigenberger Airport Hotel Berlin. We hope you will visit us again In the future.Warm regards from BER,Steffi WisotzkyGeneral Manager

10/10 – Utmerket

Jade og Cleckheaton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 27. mai 2024
Dear Jade,Thank you for taking the time to write this great review. We hope to see you again at the Steigenberger Airport Hotel Berlin.Kind regards,Steffi WisotzkyGeneral Manager

8/10 – Bra

Ana Paola

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Es un hotel muy bonito y limpio. El acceso fue super rápido y las personas de recepción amables.
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 22. mai 2024
Dear Ana Paola, Thank you very much for your feedback which shows us that we are on the right way. We feel glad you had a pleasant stay at the Steigenberger Airport Hotel Berlin and hope you will visit us again.Best regardsSteffi WisotzkyGeneral Manager

10/10 – Utmerket

Anne

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Top Lage
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 21. mai 2024
Sehr geehrte Anne,vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Eindrücke über Ihren Aufenthalt in unserem Hotel hier wiederzugeben. Ihr positives Feedback zur zentralen Lage unseres Hotels freut uns sehr.Herzliche Grüße vom BER,Steffi WisotzkyGeneral Manager

2/10 – Forferdelig

Ashley

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I did not receive room upgrade. Check in staff wasn’t so friendly.
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 21. mai 2024
Dear Ashley,Thank you very much for taking the time to share your impressions of your stay at our hotel here.We have taken note of your comment regarding the check-in process and will discuss this internally.We would be very happy if you would give us a second chance and visit us again soon.Best regards from BER,Steffi Wisotzky General Manager

10/10 – Utmerket

Bryan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, comfortable and right next to the airport
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 21. mai 2024
Dear Bryan,Thank you very much for your kind words on Expedia, which made us very happy. Your review shows that we are doing the right thing in focussing on the growing needs of our guests. We are already looking forward to your next visit.Kind regards,Steffi WisotzkyGeneral Manager

10/10 – Utmerket

Georgina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For the price it is outstanding. So comfortable, clean and spacious. They even offer complimentary coffee and croissant for those who have to leave at like 5 am to catch a plane. Thank you!
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 22. mai 2024
Dear Georgina,Thank you very much for your very nice feedback written at expedia.We feel happy that you had a pleasant stay at the Steigenberger Airport Hotel Berlin and of course we will share your compliments with our employees. We hope you will visit us again In the future and wish you a nice time until then. Kind regards from BER,Steffi WisotzkyGeneral Manager

8/10 – Bra

Rudolf og GEORGE TOWN

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
View out off window close to prison
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 15. mai 2024
Dear Rudolf,Thank you for posting a review of your stay at the Steigenberger Airport Hotel Berlin. Judging by your review, we are pleased that you enjoyed your stay with us. We note your comment about the view from our hotel rooms. We hope to welcome you again in the near future.Warm regards Steffi WisotzkyGeneral Manager

10/10 – Utmerket

Carola

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Trotz später Ankunft, konnte ich noch den Wellness-Bereich nutzen
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 13. mai 2024
Sehr geehrte Carola,Wir sind überaus dankbar für Ihre Bewertung. Es erfüllt uns mit Freude zu erfahren, dass Sie mit unserem Service zufrieden waren. Ihr Feedback ist für uns von unschätzbarem Wert und dient als Ansporn, unsere Leistungen kontinuierlich zu verbessern. Wir hoffen, Sie schon bald erneut bei uns begrüßen zu dürfen.Herzliche GrüßeSteffi WisotzkyGeneral Manager

10/10 – Utmerket

Hans Joern

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wir waren vor 12 Tagen erst da und sind jetzt zurück geflogen. Wie beim ersten mal. Super und würden es immer wieder buchen. DANKE 1 AAA
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 13. mai 2024
Sehr geehrter Hans Joern,Wir sind überaus dankbar für Ihre wohlwollende Bewertung. Es erfüllt uns mit Freude zu erfahren, dass Sie mit unserem Service zufrieden waren. Ihr Feedback ist für uns von unschätzbarem Wert und dient als Ansporn, unsere Leistungen kontinuierlich zu verbessern. Wir hoffen, Sie schon bald erneut bei uns begrüßen zu dürfen.Herzliche GrüßeSteffi WisotzkyGeneral Manager

10/10 – Utmerket

Mary

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay for an overnight at Berlin airport. Very, very close - literally a minute walk!
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 13. mai 2024
Dear Mary,We would like to thank you for your positive review. We are very pleased to hear that you were satisfied with our service. Your feedback is extremely important to us and motivates us to continue to provide first-class services. We hope to welcome you back soon.Warm regardsSteffi WisotzkyGeneral Manager

10/10 – Utmerket

TINO og Miami

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best place to stay close to Berlin airport
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 13. mai 2024
Dear TINO,We are extremely grateful for your favorable review. It fills us with joy to learn that you were satisfied with our service.We hope to welcome you again soon.Best regardsSteffi WisotzkyGeneral Manager

4/10 – Dårlig

Edward

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Staff were very confused. It seem like all of them were new.
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 13. mai 2024
Dear Edward,Thank you for your review of our previous stay We would be very pleased if you would give us the opportunity to welcome you again. Your next visit is an opportunity for us to show you that we continue to regard your satisfaction as our top priority.Best regardsSteffi WisotzkyGeneral Manager

6/10 – Grei

Susanne og Berlin

Likte: Renhold
Likte ikke: Personale og service
Zimmer ok und praktische Lage, wenn man früh fliegt. Restaurant hochpreisig, Service eher schrecklich und das Essen leider kalt. Für ein Vier-Sterne-Haus peinlich.
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 13. mai 2024
Sehr geehrte Susanne,vielen Dank für Ihre Bewertung.Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten, die Ihnen entstanden sind. Ihre Beschwerde ist für uns von höchster Priorität, und wir werden sie umgehend prüfen.Wir würden uns sehr freuen, wenn Sie uns die Gelegenheit geben würden, Sie erneut bei uns begrüßen zu dürfen. Ihr nächster Besuch ist für uns eine Chance, Ihnen zu zeigen, dass wir Ihre Zufriedenheit weiterhin als oberste Priorität betrachten.Herzliche GrüßeSteffi WisotzkyGeneral Manager

10/10 – Utmerket

Martina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die Nähe zum Flughafen ist hervorragend
Bodde her 1 natt i mai 2024
Svar fra Steffi Wisotzky General Manager den 3. mai 2024
Sehr geehrte Martina,es freut uns sehr, dass Sie Ihren Aufenthalt im Steigenberger Airport Hotel Berlin genossen haben. Wir danken Ihnen für Ihr positives Feedback.Und wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

8/10 – Bra

jazmin og GUADALUPE

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Muy atentos, y sobre todo que en automatico te identifican como VIP
Bodde her 2 netter i april 2024
Svar fra Steffi Wisotzky General Manager den 2. mai 2024
Dear JazminWe are pleased to hear that you enjoyed your stay at the Steigenberger Airport Hotel Berlin and that you appreciated the VIP service provided. Your positive feedback is a valuable confirmation of our efforts to offer our guests a pleasant stay. We thank you for your recommendation and look forward to welcoming you again soon.Best regards,

8/10 – Bra

Shelley

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is the second time at this hotel, the staff are always great! This time the bathroom smelled kind of musty or dirty drain. And I tried to turn up the air as it was to warm during the night but couldn’t, even the fan wouldn’t go on. Other than that, it was great!
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 2. mai 2024
Dear Shelley,We are thrilled to read that you chose to stay with us for the second time and had a generally positive experience. Our team always strives to provide the best service to our guests, so your compliments are greatly appreciated.We regret to hear about the issues you encountered regarding the musty smell in the bathroom and the air conditioning. Your feedback is invaluable, and we are always looking to improve our guest's experience.Despite these issues, we are glad to know that you enjoyed your stay overall. We look forward to welcoming you back to the Steigenberger Airport Hotel Berlin for a third visit, hoping to surpass your previous experiences.Kind Regards,

6/10 – Grei

Heike og Penrith

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was comfortable for my short stay of a few hours
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 2. mai 2024
Dear Heike,We are pleased to hear that you found comfort during your short stay at the Steigenberger Airport Hotel Berlin. Our team is dedicated to providing an environment that feels like a home away from home, even for brief visits such as yours. We hope that on your next stay, we can exceed your expectations and earn a higher rating from you. Your feedback is valuable to us and we look forward to welcoming you back.Kind Regards,

10/10 – Utmerket

Patrick

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Check in Kiosk was way overcomplicated. Everyone gave up and checked in at the desk. Room was fabulous.
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 29. apr. 2024
Dear Patrick,It's great to hear that you found our rooms fabulous and it contributed to your overall positive experience at our Hotel. It's unfortunate, however, that your interaction with our check-in kiosk didn't meet your expectations. Your input is invaluable and we will certainly take note of your feedback.We always strive to make every aspect of our guests' stay comfortable and efficient. It is through feedback like yours that we continue to improve and provide the kind of service our guests expect.Thank you again for choosing Steigenberger. We look forward to welcoming you back soon.Warm Regards,

10/10 – Utmerket

Hans Joern

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Der Service und die extra Wünsche wurden alle erfüllt. DANKE Wir kommen wieder :-) So machen Hotels richtig Spaß Weiter so DANKE DANKE DANKE
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 29. apr. 2024
Sehr geerhter Hans Jörn,vielen Dank, dass Sie sich die Zeit genommen haben, diese Bewertung zu schreiben, sie hat uns den Tag versüßt. Es ist schön zu wissen, dass Ihnen der Service gefallen hat und dass wir alle Ihre Extrawünsche erfüllen konnten. Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen.

8/10 – Bra

Amit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Steffi Wisotzky General Manager den 29. apr. 2024
Dear Amit,It's great to hear you had a positive experience with us at Steigenberger Airport Hotel Berlin. We strive to provide our guests with top-notch hospitality and your feedback is instrumental in helping us achieve that. We're looking forward to welcoming you back for another memorable stay in the future.Warm Regards,

10/10 – Utmerket

Evgeny

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent place for long layover
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 29. apr. 2024
Dear Evgeny,We are thrilled to know that you found our hotel to be an excellent place for a long layover. It is always our aim to provide a comfortable and enjoyable experience to all our guests, regardless of the duration of their stay. We hope to have the pleasure of welcoming you back in the near future.Warm Regards,

4/10 – Dårlig

Lela

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Leider habe ich eine sehr schlechte Erfahrung gemacht, da ich mit einem kleinen Kind zusammen war, das sehr schläfrig war und ich ins Zimmer nicht früher betreten durfte, weil sie das Zimmer 2 Stunden lang nicht reinigen konnten.
Bodde her 1 natt i april 2024
Svar fra Steffi Wisotzky General Manager den 25. apr. 2024
Sehr geehrte Lela,vielen Dank, dass Sie sich die Zeit genommen haben, uns zu bewerten.Mit Bedauern haben wir zur Kenntniss genommen, dass Ihr Aufenthalt Sie nicht ganz überzeugen konnte. Wir sind sehr dankbar für Ihren Hinweis. Wir werden die Angelegenheit überprüfen und versichern Ihnen, dass wir Ihre Bedenken sehr ernst nehmen.Wir würden uns sehr freuen, eine zweite Chance zu bekommen und Sie bald wieder im Steigenberger Airport Hotel Berlin begrüßen zu dürfen.Herzliche GrüßeSteffi Wisotzky General Manager

10/10 – Utmerket

Jan

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So far all good and I would book again. The room has a good sound Isolation so no airport noise was recognizable.
Bodde her 3 netter i april 2024
Svar fra Steffi Wisotzky General Manager den 22. apr. 2024
Dear Jan,Thank you very much for your great review and your stay with us. It is fantastic that you appreciated the good sound isolation in the hotel rooms.We would be delighted to welcome you very soon again.Best regardsSteffi WisotzkyGeneral Manager