Dear Guest,I was actually out of the hotel last week and because I didn't want to have any more incidents with your bags, I personally kept the bag in my office.I was not informed that I would come to collect it and so it remained locked in my office.I will leave the bag in your name at the hotel reception today and I would like to present my apologies for this miscommunication.Sincerely,Fernando Carrico

Dear Guest,Our Spa is in fact closed due to a failure in an essential equipment for its operation.We are making every efforts to reopen it as soon as possible and we would like to present our sincere excuses for all the inconveniences caused.With regard to how to treat and proceed with VIP Clients from Hotels.com, we know perfectly well what to do, as we have several of these Clients on a daily basis.Thank you for choosing our hotel and we sincerely regret that your experience did not go as expected.Thank you.

Dear Mr. Arne, Thank you very much for your awesome review. We truly appreciate it.We are happy to hear that you enjoyed your stay with us as well as our team and our performance.We wish you all the best and hope that we can welcome you again soon and provide you a surpassing experience with the excellence we strive for.Kind regards,

Dear Mr. Frank, Thank you for writing a review about your recent stay with us. We appreciate your positive comments about our hotel. We work diligently hard to ensure our service and facilities are superior. We wish you all the best and look forward to welcoming you back in the near future. Kind Regards, Your Team of the Pestana Berlin Tiergarten

Dear Guest, We would like to thank you for sharing this information with us because we can only improve with the valuable feedback provided by our Guests. We would like to apologise for any inconvenience caused during your stay. We are sorry that our team did not meet your expectations. We have already spoken to the team. We are working together to improve the quality of our service and assistance. We hope that, nonetheless, your experience was positive. Thank you for staying with us! We sincerely hope you will give us one more opportunity to rebuild your trust in our team service and to recover your impression of the hotel. Kind regards,

Dear Tewolde, On behalf of the entire team at Pestana Berlin Tiergarten, we would like to thank you for your kind feedback. It is delightful for us to know that you had a pleasant stay with us and that we could help you create beautiful memories. We look forward to hosting you again soon at our hotel! Warm regards,

Dear Synnhoeve, Thank you very much for your awesome review. We truly appreciate it. We are happy to hear that you enjoyed your stay with us. We wish you all the best and hope that we can welcome you again soon. Kind regards, Your team of the Pestana Berlin Tiergarten

Dear Ina, Thank you for writing a review about your recent stay with us. We appreciate your feedback about our hotel. We work diligently hard to ensure our service and facilities are superior. We will forward your points to the affected department. We wish you all the best and look forward to welcoming you back in the near future. Kind Regards,

Dear guest, Thank you very much for your review. We truly appreciate it. . We wish you all the best and hope that we can welcome you again soon. Kind regards,

Dear Ingvild, Thank you very much for writing a review about your recent stay with us. We truly appreciate your positive feedback and your recommendation. We are delighted to hear that you had a pleasant stay with us, and that you were especially satisfied with our clean facilities. We wish you all the best and hope that we can welcome you again soon. Kind regards, Your team of the Pestana Berlin Tiergarten

Dear Sofie, Thank you very much for your great review and positive feedback. We truly appreciate it. We are delighted to hear that you enjoyed your stay with us, and that you especially liked our location, as well as our clean facilities. We wish you all the best and look forward to welcoming you again on your next visit to Berlin. Kind regards, Your team of the Pestana Berlin Tiergarten

Dear Mr. Steffen, On behalf of our entire team at Pestana Berlin Tiergarten, we would like to thank you for taking the time to provide us with your feedback. Your opinion is crucial for us to continuously improve in anticipating our Guests' needs, preferences, and expectations.We were glad to hear that, overall, you enjoyed your stay at Pestana Berlin Tiergarten. At the same time, we would like to apologize for not fully meeting your expectations in some instances. We are sorry for any inconvenience caused. Concerning the alternating operation of the sauna and steam bath in our wellness area, we'd like to clarify that this practice is implemented as part of our commitment to environmental sustainability. By operating them on a rotating basis, we contribute to global energy conservation and do our part in addressing the current environmental crisis. We appreciate your understanding and cooperation in this effort.We hope this explanation provides clarity, and we look forward to the opportunity to welcome you back for an even more enjoyable experience during your next stay. Warm regards, The Team at Pestana Berlin Tiergarten

Dear Mr. Alan, We were delighted to hear that your recent stay at Pestana Berlin Tiergarten was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Berlin Tiergarten for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Berlin Tiergarten

Dear Mr. Rasmus, We were delighted to hear that your recent stay at Pestana Berlin Tiergarten was delightful and that you thoroughly enjoyed your stay. Our team would like to thank you for your very kind feedback.Many thanks for choosing Pestana Berlin Tiergarten for your holiday. We look forward to hosting you again soon at our hotel.Kind regards, The Team at Pestana Berlin Tiergarten

Sehr geehrter Herr Stefan,im Namen des gesamten Teams des Pestana Berlin Tiergarten möchten wir Ihnen für Ihr freundliches Feedback danken.Es ist ausgezeichnet für uns zu wissen, dass Sie einen angenehmen Aufenthalt bei uns hatten und dass wir Ihnen helfen konnten, schöne Erinnerungen zu schaffen.Wir freuen uns darauf, Sie bald wieder in unserem Hotel begrüßen zu dürfen!Mit freundlichen Grüßen Das Team des Pestana Berlin Tiergarten