6/10 – Grei
Verifisert reisende
4. jan. 2023
Likte ikke: Personale og service
Overrated
Grand Hyatt is known for its attentiveness and that little extra. This one disappointed. We stayed 5 nights.
Breakfast: you were seated and they come to take your order of egges, pancakes, coffee etc. Sounds very nice, however when it took 10 min of waiting for being attended to and the coffee is made out of pressing a button on a coffee machine I would have preferred to press it myself to get a coffee within a minute. The eggs Benedict are badly made, it was a hardboiled egg and the sauce were way too sour. Two mornings in a row my scrambled egg and pancake order was forgotten about when the same could have been picked up from the station immediately. I did not need "freshly made for you" when I had to wait 20min for it.
Room was clean, but dirty beer glass ordered from night before was never collected. Maybe they thought we wanted to use it again. Handtowels were forgotten.
Maybe I am spoilt having only stayed at Grand Hyatt South East Asia where standards towards catering are immensely high and not so much in Europe.
#notmygrandhyatt
Verifisert reisende
Bodde her 5 netter i desember 2022