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Anmeldelser av Macdonald Bath Spa

5 out of 5
Macdonald Bath Spa
Sydney Road, Bath, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 411 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 286 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 161 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 100 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 44 av totalt 1002 anmeldelser." "

8,4/10

Renhold

7,8/10

Personale og service

8,2/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Guro

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2019

10/10 – Utmerket

Hans Petter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2019

10/10 – Utmerket

Hans Petter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Erverdig og sjarmerende
Flott erverdig spa-hotell med masse aktiviteter og oppholdsrom. Enestående bygninger hvor stemningen er ivaretatt. Akseptable priser på overnatting og servering.
Bodde her 2 netter i juni 2019

8/10 – Bra

Phuong Helen

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Fantastisk beliggenhet
Utmerket beliggenhet. Ventetid på service (frokost, check-in og check-out, middag var det eneste som var negativt.
Svar fra Federico den 18. apr. 2018
Dear Phuong Helen Thank you for your review regarding your stay with us. I am happy to read that you had an enjoyable stay and I do apologize for the waiting times you experienced. I can confirm that we are looking into this as to avoid these types of issues. We do hope that you will afford us another opportunity. Yours sincerely Federico Aresti General Manager

8/10 – Bra

Verifisert reisende

Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Hotellet var utrolig fint og servicen upåklagelig. Det som trakk ned var ventetiden. På absolutt alt. Betjeningen var hyggelig og det virket som de ønsket å hjelpe, men vi ventet 40 min på en kopp med kaffe før frokost, og enda lenger på frokosten. Middagen var det likt med. De beklaget veldig men det var forsinkelser i alle ledd. Hotellet fremstår som overdådig og aristokratisk med utsmykkinger og god høyde under tak. Men om man så litt etter så flasset malingen, fugene på badet var skitne, og et par lamper her og der hadde falt ut.

8/10 – Bra

keith

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were friendly and the hotel is well kept. It is situated on a hill and offers a quiet place to relax after a busy day. It is close to the Kennet and Avon canal, Sydney Gardens and it’s a pleasant walk into city along Great Pulteney Street and over Pulteney Bridge. Unlike most city centre hotels it does have a car park.
Bodde her 3 netter i mai 2024
Svar fra Management Team den 22. mai 2024
Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. we cannot wait to welcome you back again at our beautiful hotel.Kind regards

10/10 – Utmerket

Deniz

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was amazing property. I really liked it. Personel is so kind .
Bodde her 1 natt i mai 2024
Svar fra Management Team den 22. mai 2024
Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. we cannot wait to welcome you back again at our beautiful hotel.Kind regards

10/10 – Utmerket

Randy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome hotel
Bodde her 2 netter i mai 2024
Svar fra Management Team den 22. mai 2024
Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. we cannot wait to welcome you back again at our beautiful hotel.Kind regards

6/10 – Grei

Kelvin Terence

Reiste med familie, Reiste med en gruppe
Like,Building the Room and Spa.Reception staff very good.Disliked Staff shortage which gives poor service cleanliness of some areas could be improved on.Staff need to be trained to a five star standard when charging five star price’s.Breakfast very average .Why is there a £6.00 supplement for crushed avocado on toast
Bodde her 2 netter i mai 2024
Svar fra Management Team den 22. mai 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through all your comments and carry out the necessary retraining. Kind Regards

4/10 – Dårlig

David

Reiste med en gruppe
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The bedroom furniture looks like it has been up cycled from a charity shop, the shower dripped all night, the enamel had gone on the bath leaving it dirty looking, we had £6 charge added to each order at the bar despite us going up to the bar ourselves and not getting any table service & and when ordering bar food we were asked to eat it outside of the bar for some reason and there was a charge for it, far from being a 5* hotel, a lovely building & surroundings but in need of a major overhaul, the service charges were certainly 5*
Bodde her 2 netter i mai 2024
Svar fra Management Team den 22. mai 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through all your comments and carry out the necessary retraining. Kind Regards

8/10 – Bra

Tony

Reiste med partner
Likte: Renhold og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Overall the stay was good. FOOD Food was nice, STAFF friendly enough staff although slow at responding and serving reception. FACILITIES The outside pool needs love as a lot of tiles missing leading to being uncomfortable if rubbed against or sat on. Area around pool appears unsafe but don't worry they have put black and yellow tape over the uneven decking so I guess all is good. Not!!! CLEANLINESS Clean hotel and grounds Room Couldn't control heating/cooling settings and safe didn't work. Told staff at reception at the start of the stay and nothing was fixed. Only control of heating was opening a window which can be noisy at times from other guests
Bodde her 2 netter i april 2024
Svar fra Management Team den 11. mai 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the managers concerned to go through all your comments and carry out the necessary retraining and work. Once again, please accept our sincere apologies.Best wishes,

10/10 – Utmerket

Christopher

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very relaxing. Enjoyed the spa facilities. Located in a lovely spot on the edge of the city.
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Joseph

Bodde her 1 natt i april 2024

4/10 – Dårlig

Scott

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

8/10 – Bra

Georgia

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Lovely property with fab facilities and polite staff. Great location with only a 15 min walk to attractions in Bath. Level of cleanliness was less than expected of a 5* hotel. Communal areas were clean but often shabby, needing some new paint but rooms weren’t as clean as we’d have liked. Was clear they had just had a quick clean but skirting boards, back of toilet and bathroom corners were very dusty and hand-wash holder had lots of old hand-wash congealed on to it. Breakfast was nice but it was clear staff were stressed and people/items were forgotten for long periods of time and items like glasses, coffee pots and bowls weren’t always clean.
Bodde her 2 netter i april 2024
Svar fra Management Team den 8. apr. 2024
Dear Georgia,Thank you for your review.We value all feedback from pour guests as we can use them as a massive tool for us to keep improving.It was great to read you found pour facilities and staff to your liking.Hopefully we will see you again in near future.

4/10 – Dårlig

Ushma

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

8/10 – Bra

Nathan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful stay in the heart of Bath. Never been to Bath so just stayed one night. Would definitely return and stay in the same hotel. Only issue was the cooked breakfast. Sausages and bacon was hard and difficult to chew.
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Jonathan og Smallwood

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is old dirty no staff cold and poor food the hotel could be amazing but someone will need to invest in the property
Bodde her 4 netter i mars 2024

8/10 – Bra

S Dot Creative

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024

6/10 – Grei

Barry

Reiste med partner, Forretningsreisende
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This is not a 5 star Hotel the breakfast set up was a joke the staff were running around like headless chickens the food in 1st morning was Luke warm at best the coffee served was not drinkable and others were complaining the same ! the table set up was not good no sugar? Milk Salt Pepper mills not set out! toast machine inadequate for capacity of guests the spar area was not relaxing as on the day we attended local spa members apparently can bring in there children to use the facilities and they were left out of control and was not able to enjoy the use of the pool. The outdoor thermal spar bed was very scruffy large cracks around the perimeter and sharp edges of lots of missing mosaic tiles ? Had to wait around 15min at front desk to checkout as only 1 position open at 9am out of 4 and had to wait behind a guest before me complaining of much more than the above shame as it could be a lot better
Bodde her 2 netter i mars 2024

10/10 – Utmerket

aman

Bodde her 2 netter i mars 2024

8/10 – Bra

gurmukh

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is nice, a bit dated. No vegan options in the restaurant, very disappointing in this day and age
Bodde her 2 netter i mars 2024
Svar fra Management Team den 9. mars 2024
Good afternoon,Thank you for taking the time to write to us following your experience at the Bath Spa. Thank you for having brought your feedback to our attention, I have set up a meeting with our Team to go through your comments, to make some changes and to improve our guest journey.Please do not hesitate to contact us should you wish to discuss further your experience.Kind regards,

8/10 – Bra

Richard

Likte: Renhold
Interesting, reasonably maintained, example of the Empires fading splendor built 1832. Definitely worth a visit for those interested in history.
Bodde her 2 netter i mars 2024
Svar fra Management Team den 8. mars 2024
Good evening,Thank you so much for your lovely feedback. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards,

6/10 – Grei

Martin Richard

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
We had a view of the car park, breakfast was mediocre. Window didn’t lock in room.
Bodde her 1 natt i februar 2024
Svar fra Management Team den 8. mars 2024
Dear Mr Richard,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,

6/10 – Grei

Mayu

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Quite rand down in places. bathroom looks tired and chipped in olaxes
Bodde her 1 natt i mars 2024
Svar fra Management Team den 8. mars 2024
Good evening,Thank you for taking the time to provide feedback on your stay with us. It is disappointing to read your comments and I would like to apologise that this was your experience whilst staying with us.We take your feedback on board and it will be fed back to the relevant Head of Departments.Please do not hesitate to contact us should you wish to discuss it further.Kind regards,

4/10 – Dårlig

Wendy

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Hotel itself OK, comfortable enough but needs refurb: dining room especially tired with worn out/aged chairs. But service was incredibly slow. Took forever to order coffees in lounge. About 40 mins later they arrived tepid at best despite the waitress saying be careful as they are hot! The manager was very sarcastic when he delivered replacements suggesting we “ask for scalding hot if you want it hot!!!” Food is quite nice, though I didn’t expect my Squid Ink Prawn Pasta to be the colour of tomato soup and not black! Tasted nice though! However we walked out of breakfast service on last morning having waited over 45 minutes for coffee (which we asked for twice) and not even placing breakfast order. Never received the coffee. Odd because everyone had to book a time for breakfast too, so it’s not like they were inundated with diners by surprise! When we checked out and asked for breakfast refund another couple who had experienced the same also complained, asked for breakfast refund and in fact cancelled their 2nd nights stay. Such a shame as could be a terrific hotel. Felt the staff were way over worked and very demoralised. It was very disappointing especially as it was for my 60th birthday treat. I wouldn’t stay at a MacDonalds again.
Bodde her 2 netter i februar 2024
Svar fra Management Team den 27. feb. 2024
Thank you for taking the time to write to us following your experience at the Bath Spa. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service.Thank you for having brought your feedback to our attention, I have set up a meeting with all our managers concerned to go through your comments.Once again, please accept our sincere apologies and do not hesitate to contact me directly should you want to discuss your experience further or to book your future stay.Kind regards.

10/10 – Utmerket

Rorie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Management Team den 27. feb. 2024
Thank you for your 10 out of 10 rating.We hope we will have the pleasure of welcoming you again to Macdonald Bath Spa Hotel.Kind regards,

8/10 – Bra

Ren

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Management Team den 27. feb. 2024
Thank you for your 4 out of 5 rating.Please do not hesitate to contact us if you desire to book again.Kind regards,

10/10 – Utmerket

david

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Management Team den 27. feb. 2024
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards

8/10 – Bra

Jonathan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel only negative point is breakfast only available 7am becsuse when we arrived all the later slots full and.you can only book 24hrs before. Noy keen to go on vacation and be up 7am !
Bodde her 2 netter i februar 2024
Svar fra Management Team den 27. feb. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I apologise you had to book your breakfast so early. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.However I am really surprised because we take reservation for breakfast at the time of the reservation if you wish.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.

10/10 – Utmerket

Vanessa

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Management Team den 27. feb. 2024
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards

6/10 – Grei

Robert

Likte: Personale og service og overnattingsstedets bygg og tilstand
Would not pay for the breakfast again would like my money back ☹️
Bodde her 1 natt i februar 2024
Svar fra Management Team den 27. feb. 2024
Thank you for taking the time to provide feedback on your recent stay with us. I apologise you did not enjoy your breakfast with us. We take your feedback on board and it will be fed back to the relevant Head of Departments to improve our guest journey.Kind regards.

10/10 – Utmerket

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i februar 2024
Svar fra Shane den 7. feb. 2024
Dear Mark,Thank you taking time to leave a 5/5 review on Expedia. I hope we are able to welcome you back and shoiw you another perfect stay. Shane

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely place
Slow check in with a wait for room even when we were not early. Staff were friendly and attentive and the place was clean and tidy. Lovely room and the spa was nice.
Bodde her 1 natt i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Valued guest,Thank you for taking time to write a review on Hotels.com. I am sorry about the wait on check-in, however I am graterful that this did not spoil your stay and our team were friendly and attentive. Shane

6/10 – Grei

Craig

Likte: Renhold
It was OK
The 2 days were in an upgraded room which was fine but the evening was spoilt by a total lack of interest from staff at the hotel to serve us any drinks. We sat in the bar with another couple bemused as staff came and went without talking to us at all. It left me ffeeling as though the hotel lacked the quality of service it appears to aspire to.
Bodde her 2 netter i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Craig,Thank you for taking time to leave a review on Hotels.com and explaining the issues you encountered during your stay. It is very dissapointing to see that our team did not interact or give you the guest care and service quality were are all so proud to offer our residents and visitors. I would like to take this opportunity to thank you for your feedback as we use all guest experiences to improve our service and ensure our teams are well trained and enthusiastic. Shane

8/10 – Bra

Alex

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Alex,Thank you for leaving a review score 8/10 on Hotels.com. I hope we are able to welcome you back and show you a perfect 10/10 stay next time. Shane

10/10 – Utmerket

Daniel

Bodde her 1 natt i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Daniel,Thank you for leaving a 10/10 review score on Hotels.com. I am delighted we were able to show you the guest care and service quality we are all so proud to offer our residents and visitors. Shane

10/10 – Utmerket

Francesca

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel, really comfortable. Great facilities - spa was a delight. Great massage!! Only point to note, more hooks needed for hanging towels in pool area.
Bodde her 1 natt i januar 2024
Svar fra Management Team den 27. feb. 2024
Thank you so much for your 10 out of 10 rating. We are glad to read that you have enjoyed your stay with us. We look forward to welcoming you back again at Macdonald Bath Spa Hotel.Kind regards

6/10 – Grei

RUKSHANA

Bodde her 3 netter i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Rukshana,Thank you for taking time to leave a review on Expedia. We are always hoping our guests have a perfect 5/5 stay and I am dissapointed to see we did not achieve this on your last stay. I hope we are able to welcome you back and show you a perfect stay. Shane

2/10 – Forferdelig

Katelin

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Katelin,Thank you for leaving a review on Expedia. Obviously I am dissapointed to see such a low score with no information, it does make it difficult to improve our service without any comments. I would be delighted to talk to you personally to try to recify any issues that you had during your stay. Shane

10/10 – Utmerket

Stuart

Bodde her 1 natt i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Stuart,Thank you for leaving a review on Hotels.com. I am delighted to see a perfect 10/10 review score and I look forward to seeing you soon on your next visit. Shane

10/10 – Utmerket

Alex

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Alex,Thank you for taking time to leave a review on Hotels.com and your wonderful 10/10 score. It is very rewarding to see that we were able to show you a perfect stay and you enjoyed your visit. I look forward to your next stay where I am certain we will show you another great visit. Shane

4/10 – Dårlig

patricia

Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The surrounding area is lovely, but the properties not very well maintained. Lots of things didn’t work in the room as expected and when I called for maintenance they didn’t actually fix any of the problems. The food and drinks are high and pricing, but the service was not very good. The spa is about as good as a massage, envy, but at five star prices.
Bodde her 2 netter i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Patricia,Thank you for leaving a review on Expedia. I am truely dissapointed to see such a catalogue of errors that you encountered during your stay, we take great pride in the service standards and guest care we offer our residents and visitors and your issues do not reflect the dedication and commitment we aim to give our guests consistently. I hope this visit has not affected your opinion of our beautiful hotel too much and we are able to regain your faith on your next visit. Shane

10/10 – Utmerket

Judith

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Shane den 7. feb. 2024
Dear Judith,Thank you for taking time to leave a perfect 10/10 review score on Hotels.com. I am delighted to see that you enjoyed your stay and we were able to make it memorable. I look foirward to your next visit and showing you another great stay. Shane

2/10 – Forferdelig

Haris

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The pictures made the hotel look outstanding and luxurious. Unfortunately I would say it was from that. 1 - On check in we asked for toothbrush and paste (we were told on the hotel advert this would be available)- which we were told would be sent to our room. However they were not. And we had to ask reception again at a later time with a different receptionist and finally got them. 2 - On reaching our room we noticed the room was very different to the pictures advertised on the advert. The room was tired, old, dusty. the TV was very small and old. So old the remote still had teletext on it. The bathroom was mouldy, old and tired and in need of renovation. 3. We were given an accessibility room, meaning the bathroom had a lot of space take up to be used for wheelchair users. Me and my wife did not like this and asked to be moved. We were told this was not possible as no other rooms were available apart from a room with two single beds. We explained the images of the bathroom look nothing the images in the advert and again we were told someone would contact us to update us if this was possible, due to any cancellations. No one contacted us.. 4. The sheets were dirty on the bed, the pillow cases had dust, the sheets had stains and the bathroom and red marks all over it.. All in all it was so bad, my wife could not believe how much we spent.
Bodde her 1 natt i januar 2024
Svar fra Management Team den 27. feb. 2024
Thank you for taking the time to provide feedback on your recent stay with us. Please accept our sincere apologies for the inconveniences caused during your visit and we would like to reassure you that all matters have been investigated and are in the process of being resolved. We pride ourselves in offering the highest quality of standards and I was disappointed to hear that you felt a bit let down by our service. Thank you for having brought your feedback to our attention, I have set up a meeting with all the relevant Head of Departments to improve our guest journey.I hope to welcome you back to Bath Spa and show you a better experience.Kind regards.

8/10 – Bra

Paula

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay
Had a lovey time at MacDonald’s spa really lovey hotel staff are very friendly and polite, I would give 5* but very slow in bring drink that you’ve order and breakfast the buffet was good but the food needed to be hotter I do think this is a lack of staff
Bodde her 3 netter i januar 2024
Svar fra Management Team den 12. jan. 2024
Dear Paula,Thank you for your review, we are very pleased to hear you enjoyed your stay with us overal, in particular, our hotel polite and friendly staff. We would like to apologise for the service issues experienced when ordering drinks and the temperature of food. I would like to assure you your feedback has been shared with our Food and Beverage Manager and Head Chef to ensure the same does not happen again moving forward. We shall look forward to welcoming you back to Bath Spa very soon for another great stay.Best Wishes,

4/10 – Dårlig

Karly

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Dated hotel
Bodde her 1 natt i januar 2024
Svar fra Management Team den 12. jan. 2024
Dear Karly, Thank you for your review, we would like to apologise you found our hotel to be on the dated side, I would like to assure you your feedback has been passed onto the relevant people. We shall look forward to welcoming you back to Bath Spa very soon. Best Wishes,

10/10 – Utmerket

Safraz

Reiste med familie og små barn
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Overall good break Only downfall was zero communication prior to the trip as the reception phoneline was down for over 9 days. Difficulty in getting any info or messages to the reception desk. Being a 5 star I expected this issue to be sorted much quicker. Apart from that happy days.
Bodde her 1 natt i desember 2023
Svar fra Management Team den 12. jan. 2024
Dear Safraz, Thank you for your 5/5 rating, we are very pleased to hear you had an enjoyable stay with us, we would like to sincerely apologise for the commuciation issues you experienced due to our phone lines being down prior to your stay, we do hope you were provided with the assistance that you needed during your stay and would like to assure you this issue has now been rectified.We shall look forward to welcoming you back to Bath Spa for another visit very soon.Best Wishes,

2/10 – Forferdelig

michael

Bodde her 1 natt i desember 2023
Svar fra Management Team den 12. jan. 2024
Dear Michael, Thank you for your honest review, it would be great if you could reach out to us directly to discuss your feedback in greater detail and hopefully we can reslove the issues you experienced this time around. We shall look forward to hopefully hearing from you soon. Best Wishes,

10/10 – Utmerket

Ho Shing

Reiste med partner
The room itself is fine, but I encountered issues with the water temperature fluctuating in the shower. It's very difficult to control, especially during the winter season. Additionally, the location of the hotel is not very convenient for traveling in Bath, even if you have a car. (The center of Bath is always prone to traffic jams.) Overall, I believe the value of this selection is not good.
Bodde her 1 natt i desember 2023
Svar fra Management Team den 12. jan. 2024
Dear Ho Shing, Thank you for your review, we are pleased to hear you enjoyed your stay with us overall, we would like to apologise that you had some issues with the temperature of the shower in your bedroom, should you have let us know about this at the time we would of been happy to get this issue resolved for you to make your stay more enjoyable. We shall look forward to hopefully welcoming you back to Bath Spa very soon for another great stay.Best Wishes,