Bar (på overnattingsstedet)

Anmeldelser av Lansdown Grove

4 out of 5
Lansdown Grove
LANSDOWN ROAD, Bath, England

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 231 av totalt 436 anmeldelser." "
Rangering på 8 − Bra. 145 av totalt 436 anmeldelser." "
Rangering på 6 − Grei. 40 av totalt 436 anmeldelser." "
Rangering på 4 − Dårlig. 12 av totalt 436 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 436 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023
Svar fra Shahaji Nawale, Night Manager. den 3. aug. 2023
Dear Guest, Thanks for the amazing rating, we’re glad you enjoyed our comfortable bed. It's great to see you enjoyed the food you had during your stay. We always strive to give the best possible service so we're glad you felt this was the case. See you soon! Best regards, Team Lansdown Grove Hotel Bath.

8/10 – Bra

Knut Bjarne

Bodde her 1 natt i juni 2023
Svar fra Shahaji Nawale-Night Manager den 15. juli 2023
Dear Knut, Thank you for taking the time to post a review of your recent stay. We appreciate your feedback as we use this to work on improving our service where needed. It was a true pleasure being of service to you and we do hope to welcome you back soon. Best regards Team Lansdown Grove Hotel Bath

8/10 – Bra

Terje

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Flott utsikt
Jeg synes rommet var stort og pent. Utsikten var fantastisk. Og renholdet ganske bra. Dette er det første hotellet jeg har bodd på som ikke gav gjestene håndsåpe. Bodde her i tre netter. Så hadde man glemt det den ene dagen burde det vært på plass neste. Senga var litt liten og ikke helt behagelig. Hotellet var en labyrint med nye trapper. Og framstod ikke handikappvennlig selv med heis.
Bodde her 3 netter i september 2018

6/10 – Grei

Carole

Likte: Renhold og personale og service
Le fait qu'il n'y ait pas de climatisation a rendu le sejour un peu plus difficile car il faisait très chaud dans la chambre et ce, même avec 2 ventilateurs. Sinon, le personnel était très aidant et très courtois. A distance de marche des attraits de la ville de Bath. Très belle terrasse et jardin à l'hôtel.
Bodde her 1 natt i mai 2024
Svar fra Regards, Lansdown Grove Hotel. den 24. mai 2024
Dear Carole, Thank you for your feedback! We understand that the lack of air conditioning made your stay less comfortable due to the heat, even with two fans provided. We're pleased to hear that our staff was very helpful and courteous and that you enjoyed the hotel's beautiful terrace and garden. It's great to know that the location was convenient for walking to the attractions in Bath. We appreciate your comments and hope to make your next stay more comfortable.

8/10 – Bra

marc

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
,Traditional old fashion property
Bodde her 2 netter i mars 2024
Svar fra Regards, Lansdown Grove Hotel. den 14. mai 2024
Dear Marc, Thank you for your feedback. We're glad you appreciated the traditional, old-fashioned charm of our property. We strive to maintain the classic character while providing a comfortable stay for our guests. If there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back!

10/10 – Utmerket

Anne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
comfortable bed, well presented accommodation, friendly staff
Bodde her 1 natt i mai 2024
Svar fra Regards, Team Lansdown Grove Hotel. den 9. mai 2024
Dear Anne, Thank you for your positive feedback! We're delighted to hear that you found the bed comfortable, the accommodation well-presented, and our staff friendly. Providing a comfortable and welcoming experience for our guests is our top priority, and we're pleased that we could meet your expectations. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back again soon!

10/10 – Utmerket

Dennis og Hawthorn Woods

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Regards, Team Lansdown Grove Hotel. den 7. mai 2024
Thank you for staying with us!

10/10 – Utmerket

Hannah

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our one night stay here. the staff were all very helpful and friendly. Breakfast was very good. The room was beautiful. we managed to park at the hotel for £10 which was great. The hotel itself is really lovely and when we are looking to stay in the area again, I will definitely look to come back.
Bodde her 1 natt i april 2024
Svar fra Regards, Team Lansdown Grove Hotel. den 30. apr. 2024
Dear Hannah, It's wonderful to hear that you had such an enjoyable one-night stay with us! We're thrilled that you found our staff helpful and friendly, and that you appreciated the delicious breakfast. We're delighted that you found the room beautiful and that parking at the hotel worked out well for you. Your kind words about the hotel mean a lot to us, and we look forward to welcoming you back whenever you're in the area again! Thank you for choosing to stay with us.

10/10 – Utmerket

Maureen

Forretningsreisende
Likte: Fasiliteter
Amazing hotel. Excellent customer service.
Bodde her 1 natt i april 2024
Svar fra Warm Regards, Lansdown Grove Hotel. den 16. apr. 2024
Dear Maureen, That's fantastic to hear! Stellar customer service can truly elevate a hotel experience. It sounds like they're hitting all the right notes. We wish to see you soon!!

10/10 – Utmerket

Andrew

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice building on the hill, very nice staff
Bodde her 2 netter i april 2024
Svar fra Shamsher den 12. apr. 2024
Dear Guest, Thank you for sharing your feedback with us. We are delighted to know that your stay went comfortable and you have enjoyed it thoroughly.Best RegardsThe ManagementLansdown Grove Hotel, Bath

10/10 – Utmerket

Kelly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Shame the balcony was unsafe for use. The room was beautiful but we paid extra for a garden view. There was very limited view of the garden and we couldn’t open the doors to the balcony. The rest of the hotel was beautiful, food lovely and very staff were very helpful. Would definitely stay again but wouldn’t pay extra.
Bodde her 1 natt i april 2024
Svar fra Warm Regards, Lansdown Grove Hotel. den 8. apr. 2024
Dear Kelly, I'm sorry to hear about the inconvenience with the balcony and the limited view of the garden during your stay. Your safety and satisfaction are our top priorities, and I apologize for any disappointment this may have caused. I appreciate your kind words about the beautiful room, lovely food, and helpful staff. Your feedback regarding the balcony and garden view is valuable, and I'll make sure to address this issue with the relevant team to ensure improvements are made for future guests. We look forward to welcoming you back for another stay, and we'll ensure that your experience meets your expectations.

8/10 – Bra

Iustina

Reiste med partner
Likte: Personale og service og fasiliteter
Staff members are very nice, helpful and welcoming. The building needs serious reconditioning, our room was somewhere in the basement with the windows high up. We are a bit claustrofobic and it was strange not to have access to the windows. We didn't want to create any hustle as we were there for 1 night. We mentioned these things on our check out and the staff was very nice and understanding due to this inconvenience they said we didn't have to pay for parking. Cleanliness could be better as well. Overall it was good for a short trip to Bath with easy access to the town centre.
Bodde her 1 natt i mars 2024
Svar fra Warm Regards, Team Reception. den 4. apr. 2024
Dear Lustina, Thank you for sharing your feedback with us. We're pleased to hear that you found our staff to be nice, helpful, and welcoming. Providing excellent service is a top priority for us, and we're glad that our team made your stay enjoyable.We apologize for any inconvenience you experienced with the condition of the building and the room allocated to you. Your comfort and satisfaction are important to us, and we regret that the room layout did not meet your expectations, especially regarding access to windows. We understand how important natural light and fresh air can be, and we apologize for any discomfort this caused.We appreciate your understanding and communication about these issues during your check-out, and we're glad that our staff was understanding and accommodating. It's our aim to address any concerns promptly and ensure that our guests have a pleasant experience.Regarding cleanliness, we apologize for any shortcomings you encountered. We take cleanliness and hygiene very seriously, and we will address this matter with our housekeeping team to ensure that our standards are consistently met.Overall, we're glad that you found the hotel to be a good option for a short trip to Bath with easy access to the town center. We value your feedback, and we will use it to make improvements where necessary to enhance the experience for our guests.Thank you again for your review, and we hope to have the opportunity to welcome you back in the future for an even better experience.

4/10 – Dårlig

Roger

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Shamsher den 24. mars 2024
Dear Guest, Thank you for sharing your feedback. It is very disappointing to know that we could not meet your expectation during your recent visit with us. Please accept our sincere apology in regards to any inconvenience caused. Despite, we do hope that you would provide us another opportunity of service. Please let us know about your future visits, and we will ensure a memorable stay. Your kind patronage is truly valued. Best RegardsThe Management Lansdown Grove Hotel, Bath

6/10 – Grei

Peta

Likte: Renhold
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The shower was cold to lukewarm and little water pressure. Had to go looking for staff at the bar and especially when trying to check out in the morning at 7:15. Waited for 10 minutes until the cleaner finally walked past reception.
Bodde her 1 natt i mars 2024
Svar fra Shahaji Nawale, Duty Manager. den 20. mars 2024
Dear Peta, We deeply apologize for the inconveniences you encountered during your stay. It's disappointing to hear about the issues with the shower temperature and water pressure, as well as the delay in finding staff, particularly during your check-out process. Your experience falls far below the standards we strive to uphold, and we understand the frustration it caused. Please know that we take your feedback seriously, and we will address these concerns with our team to ensure improvements are made promptly. Your satisfaction is of utmost importance to us, and we appreciate your patience and understanding.

10/10 – Utmerket

Dominique

Bodde her 1 natt i mars 2024
Svar fra Shamsher den 6. apr. 2024
Dear guest, Thank you for the excellent ratings. Your kind patronage is truly valued. Best RegardsThe ManagementLansdown Grove Hotel, Bath

10/10 – Utmerket

Debra

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location- clean and stylish interior. Parking was better than expected for central location.
Bodde her 1 natt i mars 2024
Svar fra Shahaji Nawale, Duty Manager. den 13. mars 2024
Dear Debra, We're thrilled to hear that you enjoyed our hotel's great location and appreciated the clean and stylish interior. It's wonderful to know that our parking exceeded your expectations, especially considering our central location. Thank you for your kind words, and we hope to welcome you back again soon for another enjoyable stay!

10/10 – Utmerket

Caroline

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice, clean hotel within easy distance of the centre.
Bodde her 1 natt i mars 2024
Svar fra Shahaji Nawale, Duty Manager. den 6. mars 2024
Dear Caroline, Thank you for your review! We're glad to hear that you found our hotel nice and clean, and conveniently located within easy distance of the city center. Providing a comfortable and accessible stay for our guests is important to us, and we're pleased that you enjoyed your time with us. If there's anything else we can do to make your experience even better, please don't hesitate to let us know. We look forward to welcoming you back in the future!

6/10 – Grei

Paul

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The hotel is in a good location, walkable from the city centre (although up a pretty steep hill). There’s a reasonable amount of parking available. It has the potential to be really good. The building itself is attractive, quite spacious and characterful. And, frankly, our booking through Expedia was quite cheap for a Bath city centre hotel. But it could be so much better and we won’t be returning. We had 2 bedrooms. Both had very tired decorations, appearing run down. One room had bathroom fittings that broke off, was freezing cold (they supplied an extra heater on request) and hadn’t been left with any toilet rolls or tea or coffee. The mattresses and pillows were very soft, offering no support. The staff did their job, just about. There’s a £10/night charge for parking and the Receptionist seemed astonished when I asked whether this was still payable for disabled parking “of course” he said, in a manner that suggested I was ridiculous to even think of asking the question. There was only one disabled bay though and this was generally taken. Breakfast was really good however and the service more friendly and helpful for this.
Bodde her 2 netter i februar 2024
Svar fra Shahaji Nawale, Duty Manager. den 2. mars 2024
Dear Paul, Thank you for sharing your experience with the hotel. It sounds like there were some positive aspects, such as the location and the character of the building, but also some significant issues that impacted your stay.It's disappointing to hear about the tired decorations, broken bathroom fittings, and lack of basic amenities in your rooms. Quality of sleep is crucial when staying at a hotel, so the soft mattresses and pillows offering no support must have been frustrating. Additionally, encountering difficulties with parking, especially regarding disabled parking, can certainly detract from the overall experience.On a positive note, it's great to hear that the breakfast was enjoyable and that you found the service to be friendly and helpful during that time.Your feedback provides valuable insights for both the hotel management and potential future guests. Hopefully, the hotel takes note of areas that need improvement to enhance the overall guest experience.

10/10 – Utmerket

Sharron

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quiet, spacious hotel
Large, quiet room, despite facing the road. Good temperature, resulting in reasonable sleep. Staff all very polite and helpful. Good quality breakfast with sensible portions. Throughly enjoyed stay, even with the walk up the hill!
Bodde her 2 netter i februar 2024
Svar fra Shahaji Nawale, Duty Manager. den 2. mars 2024
Dear Sharron, It's wonderful to hear about your positive experience at the hotel! A large, quiet room despite facing the road is definitely a plus, especially when coupled with a good temperature conducive to a comfortable sleep. Polite and helpful staff can truly make a difference in the overall experience, and it's great to hear that they contributed positively to your stay.A good quality breakfast with sensible portions is always appreciated, providing a satisfying start to the day.Despite the uphill walk, it sounds like you thoroughly enjoyed your stay, which speaks volumes about the overall quality of your experience. Thank you for sharing your feedback, and I hope you have many more enjoyable stays in the future!

8/10 – Bra

ANTONY

Weekend stay
Perfect for a weekend break with exceptionally friendly staff. Lovely size room and a delicious breakfast.
Bodde her 1 natt i februar 2024
Svar fra Shahaji Nawale, Duty Manager. den 2. mars 2024
Dear Antony, It sounds like you had a wonderful weekend break at the hotel! A lovely size room and delicious breakfast definitely add to the enjoyment of a getaway. Exceptionally friendly staff can make all the difference, creating a welcoming and hospitable atmosphere that enhances the overall experience.Thank you for sharing your positive feedback. It's great to hear that you had such a pleasant stay, and I hope you have the opportunity to return for another enjoyable weekend break in the future!

10/10 – Utmerket

Sharon og Napan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful hotel. Restaurant was good, nice bar, good location.
Bodde her 2 netter i februar 2024
Svar fra Prakshal Patel den 24. feb. 2024
Dear Guest,Greetings from Lansdown Grove Hotel, Bath!It was a pleasure having you stay with us at Lansdown Grove Hotel.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff, and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and always assure you of our best attention.Thank you,Kind Regards,Team Lansdown Grove Hotel Bath.

8/10 – Bra

Michael

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Prakshal Patel den 24. feb. 2024
Dear Guest,Greetings from Lansdown Grove Hotel, Bath!It was a pleasure having you stay with us at Lansdown Grove Hotel.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff, and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and always assure you of our best attention.Thank you,Kind Regards,Team Lansdown Grove Hotel Bath.

6/10 – Grei

Antonella

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Parking a let down
Beware of parking option. If you plan to spend one night in Bath you are expected to leave the parking by noon on the day of the departure. So if you are on a one night stay, like we were, you might find yourself have to find an alternative parking. If the parking was free I could understand the reasoning but we paid £10 for a total of 12 hr stay. We also took the last parking spot, as the parking area is quite small for the number of rooms at the hotel. So had we not found a spot to park, we would have ended up going to the centre to find alternative parking as off the streets it was all permit holders. The hotel is also about 10 mins walk from the centre with a steep uphill on return. So after a night out or if you are wearing heels you have no option either to go barefoot or get a cab. Although the bed was comfortable, j would have rather stayed in a more central hotel and paid for 24 hr parking. The rooms have been refurbished but you could see that they are trying to freshen up the look but still lacked lustre. The receptionist was not really that helpful in the parking matter and made it look like a big favour if he would allow us to park for an additional hr. We left promptly and won’t return.
Bodde her 1 natt i februar 2024
Svar fra Shahaji Nawale, Duty Manager den 21. feb. 2024
Dear Antonella, We genuinely value your feedback and regret that we were unable to provide you with a satisfactory experience. Please know that your comments are taken seriously, and we will use them to improve our services and policies moving forward. If there's anything further we can do to address your concerns or regain your trust, please don't hesitate to reach out. Thank you for bringing these matters to our attention, and we wish you all the best in your future travels.

4/10 – Dårlig

John og Royal Wootton Bassett

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Requested early check in more than a month before the stay, was told to call the morning of check-in as they wouldn’t be able to confirm so far in advance. Called, unable to check in early which was very disappointing and the staff member was quite rude about it. Wouldn’t recommend or stay again. Hotel was clean and pleasant but poor experience
Bodde her 1 natt i februar 2024
Svar fra Shahaji Nawale, Night Manager. den 21. feb. 2024
Dear John, I'm sincerely sorry for the inconvenience and disappointment you experienced regarding your early check-in request. It's understandable that you would have preferred clarity well in advance, and I apologize for any frustration caused by the lack of confirmation and the discourteous manner in which the situation was handled by our staff member. Your experience does not reflect the level of service we strive to provide, and I assure you that your feedback will be addressed with our team to prevent similar incidents in the future. While I'm glad to hear that you found the hotel clean and pleasant, I regret that your overall experience fell short of expectations. Your comments are taken seriously, and we appreciate your honesty. If there's anything we can do to regain your trust or improve your experience in the future, please don't hesitate to reach out.

6/10 – Grei

Kester

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Our night in Bath
Not so good because of the excessive heat and stuffiness in the bedroom, accentuated by the over-heavy duvet. No complaint otherwise: staff friendly and helpful.
Bodde her 1 natt i februar 2024
Svar fra Shahaji Nawale, Duty Manager den 21. feb. 2024
Dear Kenster, I apologize for the discomfort you experienced due to the excessive heat and stuffiness in your bedroom, especially exacerbated by the over-heavy duvet. Your comfort is of utmost importance to us, and it's disheartening to hear that we fell short in providing you with a comfortable environment for your stay. I appreciate your understanding and recognition of our friendly and helpful staff. Your feedback is valuable, and I'll ensure that we address the temperature and bedding issues to improve our guests' overall experience. Should you choose to stay with us again, please don't hesitate to reach out so we can ensure a more comfortable stay for you. Thank you for bringing this to our attention.

8/10 – Bra

Amanda

Reiste med familie
Likte: Renhold og romkomfort
Lovely comfortable hotel but breakfast disappointi
Hotel situation ideal just out of centre but an easy walk or short bus ride with bus stops right outside hotel to Milsom Street. Hotel very comfortable, very clean and beds super comfy. Parts of hotel looking tired especially from the outside. Staff polite and friendly. Breakfast was a huge letdown sadly. No croissants or pastries just cheap sliced bread, limited cereals and you have to ask for them. Juice not a high quality and the pancakes were not cooked.
Bodde her 1 natt i februar 2024
Svar fra Shahaji Nawale, Duty Manager. den 15. feb. 2024
Dear Amanda,Thank you for sharing your feedback with us. We're glad to hear that you found the hotel's location ideal for exploring the city, and that you enjoyed the comfort and cleanliness of your room, as well as the friendly staff. However, we apologize for the disappointment you experienced with the breakfast offerings. Your comments regarding the lack of croissants, pastries, and the quality of juice, as well as the issue with the pancakes, are noted. We take your feedback seriously and will address these concerns with our team to ensure improvements are made. We appreciate your valuable input and hope to have the opportunity to exceed your expectations in the future.

6/10 – Grei

Peter

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Lovely hotel
Lovely hotel friendly staff. No lunches or evening meals in the restaurant which was a shame. Reception said they could supply food if it was prebooked but no menus? Enjoyed our stay and very reasonable.
Bodde her 2 netter i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 3. feb. 2024
Dear Peter,Thank you for your kind words about our hotel and staff. We're pleased to hear that you had a positive experience during your stay. We apologize for the inconvenience regarding the lack of lunches or evening meals in the restaurant. Your feedback is valuable, and we'll certainly look into providing clear information about pre booking food options, including menus, to enhance the overall dining experience for our guests. We're glad you enjoyed your stay and found it to be very reasonable. We appreciate your understanding and hope to welcome you back in the future with improved dining options.

10/10 – Utmerket

Hermione Adrienne

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wonderful
What an absolutely lovely hotel. Was staying here for business for three nights. The hotel might be an old building, but it was clean, well looked after and the service was superb. The restaurant was wonderful, so much so that we ate here every night. The menu is small, but that really doesn't matter as the food was wonderful. The staff are very helpful, welcoming and were bending over backwards for us.
Bodde her 3 netter i januar 2024
Svar fra Shahaji Nawale-Night Manager den 18. jan. 2024
Dear Adrienne,We are truly grateful for your kind words and thrilled to hear that you found our hotel absolutely lovely during your business stay. Thank you for recognizing the efforts we put into maintaining the cleanliness and overall upkeep of our historic building.It's fantastic to know that you enjoyed our restaurant and made it your choice every night. We appreciate your understanding about the size of the menu, and we're delighted that the quality of the food exceeded your expectations.Our team takes great pride in providing superb service, and we're happy to hear that you found our staff helpful, welcoming, and willing to go the extra mile for you. Your positive feedback will be shared with the entire team, as it serves as motivation for us to continue delivering exceptional experiences.Should your travels bring you back to our area, we would be honored to welcome you again. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know.Thank you for choosing to stay with us.

10/10 – Utmerket

Brett

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel, great staff, great stay !!!
me and my colleagues stayed at this hotel this week and the service, food and hotel were second to none. The only thing i found lacking was the lift was a bit clunky but overall a fantastic hotel with fantastic staff. We will be booking again shortly for business and can't wait to return here
Bodde her 3 netter i januar 2024
Svar fra Shahaji Nawale, Night Manager. den 21. jan. 2024
Dear Brett,Thank you so much for your positive feedback! We're thrilled to hear that you had a great stay and that our staff contributed to your positive experience. It's always wonderful to know that our efforts to provide excellent service are recognized and appreciated.If there's anything specific you enjoyed or if you have any suggestions for further improvement, please feel free to share. We look forward to the opportunity to welcome you back for another great stay in the future!

10/10 – Utmerket

Mathew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
An absolute gem!
I stayed for business with two colleagues and our stay was fantastic. The staff are exceptional. They were incredibly attentive, friendly, professional and made us feel very welcome. The food menu had a good variety of options but was focused on quality over quantity. The dishes we ate during our stay were delicious and the restaurant well recommended. The rooms were well sized, and very comfortable. The hotel is also ideally situated and despite being in Bath there is plenty of parking. We felt this hotel is an absolute gem of a find and we will be back!
Bodde her 3 netter i januar 2024
Svar fra Shahaji Nawale, Night Manager. den 18. jan. 2024
Dear Mathew, We are truly grateful for your kind words and thrilled to hear that you found our hotel absolutely lovely during your business stay. Thank you for recognizing the efforts we put into maintaining the cleanliness and overall upkeep of our historic building.It's fantastic to know that you enjoyed our restaurant and made it your choice every night. We appreciate your understanding about the size of the menu, and we're delighted that the quality of the food exceeded your expectations.Our team takes great pride in providing superb service, and we're happy to hear that you found our staff helpful, welcoming, and willing to go the extra mile for you. Your positive feedback will be shared with the entire team, as it serves as motivation for us to continue delivering exceptional experiences.Should your travels bring you back to our area, we would be honored to welcome you again. If there's anything specific that stood out to you or any additional feedback you'd like to share, please feel free to let us know.Thank you for choosing to stay with us.Warm regards,[Your Hotel Name]Userreply below I stayed for business with two colleagues and our stay was fantastic. The staff are exceptional. They were incredibly attentive, friendly, professional and made us feel very welcome. The food menu had a good variety of options but was focused on quality over quantity. The dishes we ate during our stay were delicious and the restaurant well recommended. The rooms were well sized, and very comfortable. The hotel is also ideally situated and despite being in Bath there is plenty of parking. We felt this hotel is an absolute gem of a find and we will be back!Respond Share with your staffChatGPTDear [Sender],We are absolutely delighted to receive your fantastic feedback following your business stay with your colleagues. Thank you for taking the time to highlight your experience.It's heartening to hear that you found our staff to be exceptional, and we truly appreciate your kind words about their attentiveness, friendliness, and professionalism. Making guests feel welcome is a top priority for us, and we're thrilled that we succeeded in creating a positive impression.We're also pleased that you enjoyed the variety and quality of our food menu. Our culinary team works hard to provide delicious dishes, and it's rewarding to know that you found the restaurant well recommended. Your compliments on the comfort of our well-sized rooms are also greatly appreciated.Parking can indeed be a concern, and we're glad to hear that you found ample parking despite being in Bath.Your description of our hotel as an "absolute gem of a find" warms our hearts, and we look forward to welcoming you and your colleagues back in the future. Your positive experience will be shared with our dedicated staff, as they take pride in making each guest's stay memorable.Thank you for choosing us and sharing your wonderful comments.

6/10 – Grei

Sue

Reiste med partner
Lovely hotel in a good position. Room was clean and attractive. Breakfast was good, ingredients tasted good quality. Bed was absolutely awful. Sprung mattress not on a sprung base. Base was essentially a raised board. Mattress didn’t fit properly. It was the most uncomfortable nights sleep I’ve had in a very long time. My hips and back were so sore the next day. I was in agony for 2 days. Avoid room 212 unless you fancy a visit to the osteopath which is where I will be going.
Bodde her 1 natt i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 18. jan. 2024
Dear Sue,Thank you for sharing your feedback with us. We're pleased to hear that you found our hotel lovely and appreciated its convenient location. It's also great to know that your room was clean and attractive, and that you enjoyed the quality of our breakfast ingredients.However, we sincerely apologize for the discomfort you experienced with the bed. Your comfort is our top priority, and it's disheartening to hear that we fell short in this regard. Please rest assured that we take your comments seriously, and we will investigate and address the issue to ensure that future guests do not encounter similar concerns.If there's anything more you'd like to share about your experience or if there's a specific aspect you believe we should focus on for improvement, please feel free to let us know. Your feedback is invaluable in helping us enhance our services.We appreciate your patronage and hope to have the opportunity to welcome you back for a more comfortable stay in the future.

6/10 – Grei

Caleb

Bodde her 1 natt i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 3. jan. 2024
Dear Caleb, Your feedback is invaluable to us, as it motivates us to continue striving for excellence in hospitality. If you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back to Lansdown Grove Hotel in the future and providing you with another outstanding stay

10/10 – Utmerket

ROBERT

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a Lovely stay. Right grom when Royhid meeting and booking us in at Reception, right through our stay to booking out. Fantastic staff!! We highly recommend this hotel.
Bodde her 2 netter i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 27. des. 2023
Dear Robert, Thank you so much for your kind words! I'm thrilled to hear that you had a lovely stay and that the staff, from the initial meeting with Rohit at reception to the entire duration of your visit, contributed to a fantastic experience. Your recommendation means a lot to us.If there's anything specific you enjoyed or if there are particular aspects you'd like to highlight, we'd love to hear more about it. We genuinely appreciate your feedback and look forward to welcoming you back for another fantastic stay in the future!

10/10 – Utmerket

Diana

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice.
Lovely serving staff in restaurant. Nothing too much trouble. Lovely ambience of an old but well renovated hotel in a good position. The only down part is the £10per stay parking charge, which was unexpected!!!
Bodde her 1 natt i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 27. des. 2023
Dear Diana, Thank you for sharing your positive experience, and I'm glad to hear that you found the serving staff in the restaurant to be lovely and accommodating. The ambience of the well-renovated hotel in a good position adds to the overall positive impression, which is wonderful to hear.I understand that unexpected charges, such as the 10 per stay parking charge, can be a bit disappointing. Your feedback is valuable, and we appreciate you bringing it to our attention. As we already provided transparent and clear information to our guests on all our website. If there's anything else you'd like to share or if you have any other suggestions, please feel free to let us know. We appreciate your feedback and hope to have the opportunity to welcome you back for another positive experience in the future!

8/10 – Bra

Emma

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a lovely stay at this hotel. We booked a garden view room - it was large with a very comfortable bed and exceptionally clean bathroom. The staff were fantastic: friendly, professional and had a ‘nothing is too much trouble’ approach. Breakfast was excellent. On arrival we used the park and ride to avoid the daily congestion charge. The bus conveniently drops off /collects from just outside the hotel and the centre of Bath is a short 7 min walk. Overall a super stay in a very convenient location.
Bodde her 1 natt i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 27. des. 2023
Dear Emma, I'm delighted to hear that you had a lovely stay at our hotel! It sounds like you had a great experience with the garden view room, comfortable bed, and exceptionally clean bathroom. I'm glad the staff provided a fantastic and welcoming service with a 'nothing is too much trouble' approach.It's also wonderful that you enjoyed the excellent breakfast and found the location convenient, especially with the park and ride option making your visit to the center of Bath easy and stress-free.If there's anything specific you'd like to share about your stay or if you have any preferences for your next visit, feel free to let us know. We look forward to welcoming you back for another super stay in the future!

8/10 – Bra

Scott

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night stay
Lovely building, great sized room. Staff very friendly and helpful.
Bodde her 1 natt i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 27. des. 2023
Dear Scott,Thank you for sharing your feedback! I'm delighted to hear that you enjoyed the lovely building and found the room to be of a great size. It's also wonderful to know that the staff were friendly and helpful during your stay. If there's anything else you'd like to share or if you have any specific preferences for your next visit, feel free to let us know. We look forward to welcoming you back in the future!

8/10 – Bra

Stuart

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel was fine, bedroom was nice and clean, warm and had everything we needed for our stay. Enjoyed the food, breakfast and dinner. Parking provided which is very rare in Bath, £10 a night, not cheap, but convenient!
Bodde her 2 netter i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 16. des. 2023
Dear Stuart, Thank you for taking the time to share your positive experience! We're delighted to hear that you found the hotel fine, the bedroom nice and clean, and that it provided all the essentials for a comfortable stay. It's great to know you enjoyed the food, both for breakfast and dinner.

10/10 – Utmerket

Hayley

Bodde her 1 natt i desember 2023
Svar fra Team Reception Lansdown Grove Hotel. den 16. des. 2023
Thank you!!

6/10 – Grei

Phil

Likte: Personale og service og romkomfort
Sorry, but this is not an 'Upscale' hotel.
This is not a cheap hotel at over £580 for a two night stay. It is very tired and scruffy. This hotels really needs some money spending on it. In it's current state it is not a 4 star rated hotel. I'm a little sceptical about the number of 10/10's this hotel has received. With that said I can't fault the staff, very welcoming and friendly.
Bodde her 2 netter i desember 2023
Svar fra Team Reception Lansdown Grove Hotel. den 16. des. 2023
Dear Phil, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced during your stay. We appreciate your honesty and understand your concerns about the condition of the hotel.

8/10 – Bra

Paul

Likte: Renhold og personale og service
Ok for a short stay.
We stayed for one night in a double room and had breakfast. The hotel is located out of Bath centre on a steep hill. Buses stop outside for easy access into Bath and taxis are very reasonably priced. However, anyone with mobility issues should probably avoid this hotel. Parking is very limited and charged at £10 a night. Parts of the common areas of the hotel are worn and tired while others have been recently refurbished. It's quite a mix. We booked a standard double room but our allocated room was very small. It was also located directly by the main road and was very noisy. The secondary double glazing in the room did not cope at all. The room was very clean and had all required amenities but again it was very small. Breakfast, which was not included in the room rate, was served in a pleasant dining room and was very good.
Bodde her 1 natt i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 10. des. 2023
Dear Paul,Thank you for taking the time to share your detailed feedback about your recent stay with us. We appreciate your thorough observations, as they help us identify areas for improvement and ensure a better experience for our guests.We are pleased to hear that you found our location convenient in terms of access to Bath through buses and reasonably priced taxis. However, we apologize for any inconvenience caused by the steep hill and limited parking. We understand that these factors can be challenging, especially for guests with mobility issues.We appreciate your candid remarks about the condition of the common areas. Your feedback is valuable, and we are actively working on addressing areas that may appear worn or tired. It's great to know that you enjoyed the recently refurbished areas.We apologize for any discomfort caused by the size and noise level of your allocated room. We will review the soundproofing in that particular room to ensure a more peaceful environment for our guests. Your positive comments about the cleanliness and amenities are appreciated, and we are glad to hear that you enjoyed the breakfast in our pleasant dining room.Thank you for bringing these matters to our attention. We value your input and are committed to making the necessary improvements. We hope to have the opportunity to welcome you back and provide you with a more comfortable and enjoyable stay in the future.

8/10 – Bra

Roy

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was excellent, the only complaint i have is that on the evening of the 6 th Dec their was no one manning the bar i had to go to reception to request a drink, twice i had to do that and also request the lights be turned, the beer requires some improvement it is not very good , a very limited selection, and the dining area is not vey warm, but other than that an enjoyable stay.
Bodde her 2 netter i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 10. des. 2023
Dear Roy,Thank you for choosing our hotel for your stay and for taking the time to provide us with your feedback. We are delighted to hear that you overall had an excellent experience.We sincerely apologize for the inconvenience you experienced with the bar service on the evening of December 6th. Your feedback is valuable, and we will review our staffing procedures to ensure that the bar is adequately manned at all times. Additionally, we appreciate your comments about the beer selection, and we will certainly look into ways to enhance and broaden our offerings to better cater to our guests' preferences.We also apologize for the issue with the lighting and the dining area temperature. Your comments have been noted, and we will address these concerns to improve the overall experience for our guests.We truly appreciate your input, as it helps us identify areas for improvement. Your satisfaction is our priority, and we want to assure you that we are taking your feedback seriously. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay in the future.

10/10 – Utmerket

ANDREW

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Cracking Hotel.
Stayed here a few times, love it. Rooms are great, breakfast is good, staff are fantastic. Only minor thing was our room was beside the road, gets busy from 06:30.
Bodde her 3 netter i desember 2023
Svar fra Shahaji Nawale, Night Manager. den 10. des. 2023
Dear Andrew, Thank you for being a loyal guest and for taking the time to share your positive experience with us. We're thrilled to hear that you love staying with us and that you find our rooms great, breakfast enjoyable, and our staff fantastic. Your kind words mean a lot to us, and it's always a pleasure to know that our guests have consistently positive experiences.We appreciate your feedback regarding the minor inconvenience of road noise near your room, especially during busy hours. We understand the importance of a peaceful stay, and we apologize for any disturbance this may have caused. If you have any specific preferences or considerations for your next visit, please let us know, and we'll do our best to accommodate your needs.We're grateful for your continued trust and patronage. If there's anything else you'd like to share or if there are specific areas where we can enhance your experience further, please feel free to reach out.Thank you again for choosing us, and we look forward to welcoming you back for another enjoyable stay.

2/10 – Forferdelig

gerard

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Had no water even to flush toilet or show left a day early
Bodde her 2 netter i november 2023
Svar fra Team Reception Lansdown Grove Hotel. den 29. nov. 2023
Dear Gerard, I would like to extend my sincerest apologies for the inconvenience caused by the unexpected water shortage during our recent stay. We understand how crucial access to water is for a comfortable experience, and we deeply regret any discomfort this may have caused. We value your feedback, and your insights are invaluable in helping us improve our services. We sincerely apologize for any inconvenience caused and appreciate your understanding.

10/10 – Utmerket

Rosie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A perfect stay in beautiful bath. Excellent value for money. Friendly staff and great facilities.
Svar fra Prakshal Patel den 28. nov. 2023
Dear Guest,Greetings from Lansdown Grove Hotel, Bath!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

10/10 – Utmerket

Roger

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Very homely feel for a period property
Bodde her 1 natt i november 2023
Svar fra Prakshal Patel den 28. nov. 2023
Dear Guest,Greetings from Lansdown Grove Hotel, Bath!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

2/10 – Forferdelig

Jane

Bodde her 1 natt i november 2023
Svar fra Shahaji Nawale, Night Manager. den 16. des. 2023
Dear Jane, Thank you for taking the time to share your feedback with us. We sincerely apologize for any disappointment you experienced during your stay. We appreciate your honesty and understand your concerns about the of the hotel.If there are specific aspects you'd like us to address or if you have additional feedback, please feel free to reach out. We take guest feedback seriously, and we're committed to making necessary improvements. Thank you for choosing our hotel, and we hope to have the opportunity to better serve you in the future.

10/10 – Utmerket

Angela

Bodde her 1 natt i november 2023
Svar fra Shahaji Nawale-Night Manager den 23. nov. 2023
Dear Angela, Your positive feedback motivates us to continually uphold and exceed the standards of excellence that our guests deserve. We are committed to delivering unparalleled service, luxurious accommodations, and memorable experiences for all our guests.

10/10 – Utmerket

Donna

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Check in was really good. Rooms were clean and bed was lovely. Would stay again
Bodde her 1 natt i november 2023
Svar fra Prakshal Patel den 14. nov. 2023
Dear Guest,Greetings from Lansdown Grove Hotel!!!Thank you for taking time off to share your views.We are grateful to you for your kind words of praise for our hotel, staff, services, and facilities during your stay. Your positive comments have been shared with our team and they are extremely happy to receive this note of appreciation. Your encouragement will make us strive harder for exceeding the expectations of our guests.We do look forward to welcoming you back to the hotel soonSincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

6/10 – Grei

Sarah

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Hard beds, nice staff
Hard beds, pillows like bricks. No central heating in the room! An oil fired portable heater was provided and I was told it was the same for all rooms throughout the hotel! Staff were lovely. Breakfast was good. Parking is an extra £10 per day and only a few spaces available.
Bodde her 1 natt i november 2023
Svar fra Prakshal Patel den 12. nov. 2023
Dear Guest,Warm greetings from Lansdown Grove Hotel, Bath!On behalf of the Lansdown Grove Hotel, I would like to thank you for Staying with us.At Lansdown Grove Hotel, we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced inconvenience due to hard beds, pillow and the heater as result of our shortcomings. I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and once again I regret the inconvenience caused.We have taken note of your suggestions and appropriate actions has been initiated for immediate correction.In the meantime, once again, may I extend my sincere regret to you and once again thank you for your understanding.Thank you,Sincerely,Warm Regards,Team Lansdown Grove Hotel, Bath.

6/10 – Grei

Kayleigh

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Prakshal Patel den 12. nov. 2023
Dear Guest,It was a pleasure having you stay with us at Lansdown Grove Hotel.We thank you for sparing your valuable time to evaluate our product and services. We are delighted to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff, and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and always assure you of our best attention.Thank you,Kind Regards,Team Lansdown Grove Hotel Bath.