Lounge
Sjekk tilgjengelighet

Anmeldelser av Torre Melina, a Gran Meliá Hotel

5 out of 5
Torre Melina, a Gran Meliá Hotel
Avd Diagonal 661-671, Barcelona

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 22 av totalt 31 anmeldelser." "
Rangering på 8 − Bra. 5 av totalt 31 anmeldelser." "
Rangering på 6 − Grei. 0 av totalt 31 anmeldelser." "
Rangering på 4 − Dårlig. 2 av totalt 31 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 31 anmeldelser." "

9,6/10

Renhold

9,2/10

Personale og service

8,0/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Akemi

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
朝食がとても充実してました。スタッフもとても親切で快適に過ごせました。また利用したいホテルです。
Bodde her 1 natt i mai 2024

4/10 – Dårlig

Ronald og miami

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Unfortunately this is a hotel that is not yet up to the game. I arrived to the top line of the hotel, a Red Level room with two rooms. We were greeted in an excellent manner by Alejandro, the highlight of the hotel. The room was also very nice and well fitted. Nonetheless, there are several salient black spots in the operation: as other reviewers have mentioned, when you call all the lines for service request almost never do they answer (they have a special Red Level line which also they repeatedly did not answer). They offer 24 hour room service, but I had to wait one hour to finally get a response and when they deliver the food, the family lost a tour booked months in advance (no restaurant were opened at that time also and the tour was for 9 hours and we needed to eat). There were missing items in two room service orders. Also, on Saturday, after my kids were in the pool, when they came back there was no heat water. We called the reception and they confirmed there was a tecnical problem and had called a company for repairs (this seemed to be a recurring problem as another reviewer mentioned another time when this happened). Breakfast was included but they will charge fully if ordered by room service (other hotels charge a delivery fee but not all the items as if they were not included). We had ordered special transportation twice: one work but they other never showed up and there was no explanation. There is currently no spa and only a temporary gym with some machines.
Bodde her 2 netter i mai 2024

8/10 – Bra

KAWASAKI

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024

10/10 – Utmerket

Raul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
location excelent, staf super nice, excelent neighborhood
Bodde her 3 netter i april 2024

8/10 – Bra

Shafiul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent
Bodde her 3 netter i april 2024

2/10 – Forferdelig

Debra

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We had to have a one on one conversation with every maintenance person about how the client, the person who is paying for the room for many nights, should be the one who gets to put the air conditioning to the most comfortable temperature. This didn’t happen fo the first 3 nights! It was a one on one with the maintenance person and the night shift supervisor. For three consecutive nights! An absolute nightmare! We have been sick with cold and flu symptoms since we left that hotel. One of the male check in people actually told me he was sick with the same symptoms I had. He had taken our luggage to the room. T A horrible experience in a very beautiful hotel!
Bodde her 5 netter i april 2024

10/10 – Utmerket

James

Bodde her 9 netter i april 2024

10/10 – Utmerket

Jeffrey

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i april 2024

10/10 – Utmerket

Carlos

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente
Bodde her 2 netter i april 2024

10/10 – Utmerket

Jeffrey

Bodde her 6 netter i mars 2024

10/10 – Utmerket

Alberto

Reiste med partner, Forretningsreisende
Gran hotel, en una zona tranquila.
Bodde her 1 natt i mars 2024
Svar fra Marta Bringas Gelado, Guest Experience Manager den 15. apr. 2024
Estimado Señor,Le agradecemos sinceramente que haya compartido su experiencia en nuestro establecimiento.Nos alegramos de haber podido ofrecerle una experiencia agradable y de que nuesta ubicación haya contribuido de un modo especial a su descanso. Es fantástico saber que todo ha estado a su gusto.De nuevo muchas gracias.Esperamos tener la oportunidad de darle la bienvenida nuevamente y continuar brindándole experiencias excepcionales. Atentamente,Marta Bringas Gelado, Guest Experience Manager

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Magnifique hotel
C est un des plus beaux hôtels Catalan, nous avons été surclassé dans une très belle suite, le personnel est vraiment present et proche de sa clientèle. Le petit déjeuner à la carte est de très bonne qualité et le personnel en nombre pour un service de première classe. Il y a beaucoup personnel ce qui assez rare, pour accompagner les clients à chaque moment de la journée, même avec un passage le soir pour voir s’il manque quelques choses. Hôtel très bien tenu, très propre et magnifique en plus .. Le service d’étage excellent et 24h24h le room service répond très rapidement. Un grand merci à Camilla qui nous a suivi du début à la fin et également à toute l’équipe de l’hôtel pour toutes les attentions faites à mon épouse. Hôtel top et luxe À conseiller sur Barcelone les yeux fermés
Bodde her 4 netter i februar 2024

8/10 – Bra

Ridoin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 6 netter i februar 2024