Dear Guest, Thank you for taking the time to review your stay.We are delighted to see that you really appreciated our installations and pool. It is our intention to offer pleasing accommodation with high standards so that our guests can enjoy their vacation memories once they are back home.The entire team look forward to welcoming you back for a future visit. Kind regards,Melanie Lell, Guest experience Manager

Kjære Ola Takk for din tilbakemelding.Vi håper at du hadde et fint opphold hos oss. Det er beklagelig at du opplevde sprekker i badegulvet. Vi oppmuntrer våre gjester til å kontakte resepsjonen under oppholdet ved slike problemer, slik at vi har muligheten til å rette opp i det. Vi skal undersøke baderommet og sørge for en forbedring.Takk for ditt opphold her hos oss, og vi håper å se deg igjen snart.Melanie Lell, Guest experience Manager

Dear Marius, Thank you for your review. We understand from your review that apparently you were not properly informed about our hotel’s services prior to your arrival and would like to take the opportunity to inform you that a full description of our services is available online. We hope to welcome you again in the future. Best regards, Lola Miranda Cuyás, Deputy Manager

Kjære Arnt Det er veldig hyggelig å høre at du var fornøyd med oppholdet ditt, samt den sentrale beliggenheten vår og hotellet i seg selv. Vi synes det er hyggelig å høre at servicen holder den standard som forventes. Vi håper å se deg som gjest igjen her hos oss på Occidental Atenea Mar - Adults Only i fremtiden også. Lola Miranda Cuyás, Deputy Manager

Dear Andre, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Atenea Mar and are delighted to read that we were able to match your expectations, specially regarding the great location in front of the beach and close to the public transportation. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Best regards, Occidental Atenea Mar Team

Dear Svein, Thank you for sharing your feedback on your recent holiday experience among us, our main goal being to ensure we keep on delivering unforgettable holiday experiences to our guests, your comments are crucial in this process therefore we highly value your time and constructive critics As you well said, we are in the great location of Poblenou which in front of the beach, and close to the public transportation to get to the city center, as well as the shopping mall Diagonal Mar and good restaurants around, Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Occidental Atenea Mar Team

Dear Guest, In Occidental we strongly believe that there is always room for improvement and your comments will assist our team in their continuous efforts aimed at meeting our guests' expectations, therefore we greatly appreciate the time you took out of your day to share your constructive critics. We have taken good note of your remark regarding the extra charge for the use of sunbeds by the pool and sincerely lament your disappointment, however we would like to take the opportunity to explain that our hotel is a urban beach hotel with a newly added yet limited solarium area, therefore in order to avoid the sunbed reservation, a fee has been implemented for guests wishing to spend the day by the pool with a complimentary drink included, the hotel as you well say is located next to the beach where our guests can also enjoy of a relaxing sunbath day within easy walking distance. On the other hand, free bean bags are provided for guests just wishing to use the pool. Thank you for the wonderful description of the room we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best regards, Occidental Atenea Mar Team

Dear Mr. Kristian, Our guests' comments provide us with an opportunity to see our hotel through their eyes giving us insight into any service that may have room for improvement to enhance our future guests' stay among us, therefore we are grateful for the time you spent to share a review of your personal experience in the hotel. It is with great concern that we read your comments about our staff mostly because their service has been praised many times for their professionalism yet genuine friendliness and we assure you that what you described is not the norm for us. We appreciate you taking the time to notify us of your personal expérience and rest assured that your review will be discussed with all departmental managers for evaluation and action as needed. Please accept our sincerest apologies for the imperfections you describe in your review regarding the A/C, all rooms reserved for new arrivals are per standard double checked by our head of housekeeping to ensure that everything is functional and spotless for our guests, clearly we were not performing to our usual standard on this occasion and we regret not being immediatley informed at réception so as to be able to intervene in no time for you to fully enjoy your stay in our hotel. Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times. Best regards, Occidental Atenea Mar team

Dear Guest, Thank you for choosing Occidental Atenea Mar to host you during your trip to Barcelona, and you valuable score about the hotel. As I can see, you had an excellent stay with us, and we will take your comment about the mattress into consideration. I would like to inform you that all the room has just been remodelled with new furniture and new beds, besides at Barceló we are fully aware that a basic function in any hotel is to guarantee comfortable and satisfying nights' sleep to our guests, therefore we pay the finest attention when it comes to choosing the mattresses for our beds. Once more we thank you for sharing your experience with us and look forward to welcome you again soon. Best regards, Nela Gutiérrez Guest Experience Manager

Dear Guest, Thank you so much for your great review. I´m pleased to know that you found a nice and helpful staff, and also the good cleaning in the room. I will share your nice comments with the rest of the departments. Hope to see you again very soon, Kind regards, Nela Gutiérrez Guest Experience Manager

Dear Anthony,Thank you for your review.We regret to hear that certain aspects of your stay did not meet your expectations, particularly the room condition and shower design. Our team strives to maintain each room to high standards, and we apologize for any inconvenience experienced. We also acknowledge your concerns regarding the staffing at our bars and the size of the pool. While we ensure that our amenities are in line with the overall hotel experience, we understand these areas may have affected your satisfaction.On a brighter note, we are delighted to learn that the service provided by our reception staff left a positive impression and that our breakfast selection was to your liking. Additionally, we are pleased that the cleanliness of our hotel met your expectations, as our housekeeping team works diligently to create a welcoming and comfortable environment for all our guests.We hope to welcome you again in the future.Best regards,Melanie Lell, Guest experience Manager

Dear Christian, Thank you very much for your kind feedback.It is delightful to hear such positive feedback about our location being conveniently close to the convention center and city's attractions. We are glad that the amenities in our rooms, including the fridge, met your expectations and contributed to a comfortable stay. Our team, especially Gisela, is thrilled to receive your commendation for the service provided. We always strive to put our guests first, and it's rewarding to know that Gisela's gesture of upgrading your room enhanced your happiness during your stay. Your remarks on the room's cleanliness and the overall condition of our hotel are much appreciated, as we are committed to maintaining high standards for our esteemed guests.We look forward to welcoming you back for another memorable experience.Best wishes,Melanie Lell, Guest experience Manager