Kjære Åse,Vi er svært glade for din positive tilbakemelding etter ditt opphold hos oss på Ibis Styles Barcelona City Bogatell, Barcelona.Vi takker deg for at du valgte vårt hotell og det er flott at du likte vår beliggenhet og nærheten til offentlig transport. Vi er stolte av vår takterrasse og det gleder oss at dere også satte pris på den. Det er hyggelig lesing at dere trivdes under deres besøk hos oss og at dere var fornøyd med hotellet generelt.Både du og din familie er hjertelig velkommen tilbake når som helst. Med vennlig hilsen,Mª Carmen ORTIGOSA, General Manager

Thanks for your review! Looking forward to host you again anytime soon.

Hi Nikos. We thank you for your comments about your stay at our hotel.We're thrilled to hear you found our rooms spotless and our service top-notch – it's what we strive for! And it sounds like our amenities hit the mark for you too, which is awesome. Just to clear the air, while we don't have individual fans, our rooms are indeed climate-controlled for those hot or chilly days. As for laundry, while we don't have an in-house service, we're always ready to point you to the nearest spot for getting your clothes fresh and dry.Regarding the window, we do keep them restricted for safety, but we hope the little breeze was a breath of fresh air! Remember, our 24h bar is always ready to serve a cool drink to beat the heat!We would love you to come back again soon. Take care,Mª Carmen ORTIGOSA, General Manager

Hi Joan,Thanks for taking the time to share your experience with us.We are so sorry for the misunderstanding and would like to precise that, as it is mentioned on our information online, our family room are indeed designed for three persons, two adults persons and any child under 12 years old.We do regret it was not clear to you before you booked your room. Don't hesitate to contact us before finalizing your booking, we'll always be happy to assist you and provide all the information you need.We still hope you enjoyed your stay in Barcelona and appreciated our prime location in the vibrant but peaceful neighborhood of Poblenou and our proximity to public transports.We all hope to welcome you back on a future visit. Take care,Mª Carmen ORTIGOSA, General Manager

Hello Adriano,Thanks for sharing your experience with us!It's fantastic to hear you enjoyed the newness of our place, and that comfy room and 24-hour lobby bar hit the spot! Furthermore, the rooftop pool's view is indeed a stunner, so glad you liked it! About the safe, while we don't have in-room safes, we've got secure facilities at reception for your valuables, keeping those passports safe and sound. As for the mini-fridge, while we don't have those in the rooms, our 24-hour bar's always ready to chill your drinks. As for that water noise, we’ll definitely investigate to ensure a peaceful night's sleep for all.We can't wait to see you again soon.Cheers!Mª Carmen ORTIGOSA, General Manager

Hi there Çagla,thanks for your honest feedback. We're genuinely sorry that things didn't go as planned, and we'd like to know more about your experience.I'm really sorry to hear that your room didn't meet your expectations, especially with a baby in tow. Comfort for all our guests, big and small, is top of our list, so it's disappointing we missed the mark for you. As for the missing rubbish bin and other accessories; all our bathrooms should be equipped with bins, and our room amenities are carefully checked. If there's ever a hiccup, our 24h front desk team is ready to jump into action to sort it out. The odour smell you mentioned is definitely not the norm around here. If something like this sneaks up again, we're here to make it right. And hey, if you're ever back, remember we've got cribs, bottle warmers, and even strollers to help make your stay as smooth as a baby's... well, you know!We'd absolutely love another chance to get it right for you and your little one. Swing by anytime! Cheers!Mª Carmen ORTIGOSA, General Manager