Kjære LetteDet gleder oss å høre at dere fant hotellets beliggenhet praktisk for deres videre reise og at dere satte pris på servicen og komforten vi tilbyr. Vi er stolte av å kunne tilby toppmoderne fasiliteter og et komfortabelt miljø for våre gjester, og det er flott at dette reflekteres i deres opplevelse av romrensligheten og hotellets tilstand.Takk for din tilbakemelding, og vi håper å se deg igjen snart.Guest Experience Assistant

Hei, tusen takk for den fantastiske anmeldelsen!Vi takker for din positive tilbakemelding, og synes det er hyggelig å høre at du har hatt et flott opphold hos oss. Kontinuerlig utvikling er viktig, og tilbakemeldinger slik som din hjelper oss med å forstå at vi er på riktig vei.Vi ser frem til å ønske deg velkommen tilbake til Barceló Sants snart. Ha en flott dag,Dirección / Hotel Management

Dear Per, Thank you very much for your kind feedback.We are delighted that everything met your expectations during your stay with us and that you appreciated our high standards.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección / Hotel Management

Dear guest,Thank you for taking the time to review your stay. It is a pleasure to know that you appreciated our unique style and your kind mention of our team's courteous service is much appreciated. We are glad we could provide you with the perfect stay.The entire team look forward to welcoming you back for a future visit.Kind regards,Barceló Sants Hotel Management

Dear Jan, Thank you for taking the time to share your feedback. We are sorry if aspects of our décor were not to your personal taste and that the current state of our facilities did not meet your expectations. Although this is not a newly-built hotel, we work hard to keep it in good condition so our guests feel comfortable. We will forward your comment to the management team; customer feedback helps us to improve, and we will keep it in mind for future improvements. We are also sorry that we were unable to meet your expectations and recommend checking the different room sizes when making future reservations to ensure the selected option is in line with your preferences. Moreover, our team's professional service is a point of pride for us and we were disappointed to learn that you felt we had underperformed in this area. Rest assured, we will review our procedures with our team. We hope you will consider staying with us again in the future. Best regards, Dirección / Hotel Management

Cher Jan, En premier lieu nous voudrions vous remercier pour votre merveilleuse appréciation suite à votre visite au sein de notre Barceló Sants. Nous sommes ravis de lire votre retour positif sur la qualité de nos prestations. C'est un plaisir d'apprendre que vous avez apprécié notre buffet très varié avec des produits de grande qualité. Merci d'avoir évoqué le confort de notre literie. Au plaisir de vous revoir parmi nous, Dirección / Hotel Management

Kjære Claus, Tusen takk for hyggelig tilbakemelding. Det er veldig hyggelig å høre at du var fornøyd med oppholdet ditt, samt den sentrale beliggenheten vår og hotellet i seg selv. Vi synes det er hyggelig å høre at servicen holder den standard som forventes. Vi ønsker deg velkommen tilbake ved en annen anledning. Med vennlig hilsen, Dirección / Hotel Management

Dear Babu, Thank you very much for your kind feedback.We are delighted to hear that the lighting in your room was to your satisfaction and that you appreciated its unique qualities compared to other hotels in the area. It's also great to know that our location, conveniently situated atop the railway station, contributed positively to your stay. Our team strives to maintain a high standard of cleanliness, comfort, and service, so your recognition of these aspects is truly rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team

Dear Cristina,We appreciate that you took the time to share your experience with us.We are sorry to hear that certain aspects of your stay did not meet your expectations. Regarding the towels, we strive to maintain the highest standards of cleanliness and presentation, and we regret if this was not reflected in your room. As for the lack of washcloths, we appreciate your feedback and will take it into consideration as we continuously aim to improve our guest experience.As for the coffee machine, all rooms have a kettle, coffees and tea bags located next to the minibar in the room, we encourage you in future occasions to contact the reception department who is available 24 hours a day to meet all such needs and queries. It is delightful to learn that you were pleased with the overall cleanliness of our hotel, the condition of our facilities, and the service provided by our team. Your acknowledgment of our room amenities is also greatly valued, although we understand there is room for enhancement.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team

Dear Clive, Thank you very much for your kind feedback.We're thrilled to hear that our room design and the little touches made your stay enjoyable. It's wonderful to know that our staff's customer-centric approach met your expectations and that the amenities like the bed desks added to your comfort. Your appreciation for the sparkling wine upon check-in and the overall condition of our hotel is greatly valued.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team

Dear Lisa,We appreciate that you took the time to share your experience with us.We are sorry to hear that our amenities did not meet your expectations. We aim to provide a comfortable stay and appreciate your feedback as it is crucial for our ongoing commitment to improve our guest experience. It is delightful to learn that you found the room comfortable and enjoyed the tranquility, ensuring a good night's sleep despite our central location atop a train station.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Assistant General ManagerBarceló Sants Team

Dear Lisa,We appreciate that you took the time to share your experience with us.We are sorry that some aspects of your stay did not meet your expectations. We strive to provide excellent service and amenities, and we regret that we fell short in this instance. However, we are glad to hear that you found the room to be quiet and appreciated the convenience of our location above the transportation hub.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team

Dear Ma,We appreciate that you took the time to share your experience with us.We apologize if the scent in our lobby was stronger than expected, and we appreciate you bringing this to our attention. It's great to hear that you were satisfied with the service provided by our team, and that the cleanliness and condition of our hotel, as well as the amenities in your room, met your expectations to a large extent.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Equipo Barceló Sants / Barceló Sants Team

Dear Douglas, Thank you very much for your kind feedback.We are truly delighted to hear that our staff made a great impression and that you found the buffet breakfast to be phenomenal. It's also wonderful to know that our location contributed positively to your stay, making everything easily accessible for a pleasant experience. Your compliments on the room cleanliness, hotel condition, service, and amenities are greatly appreciated, and it pleases us to know that these aspects met your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Equipo Barceló Sants / Barceló Sants Team

Dear Tommy,Thank you for your review.We are sorry to hear that the air conditioning settings were not to your comfort. We strive to maintain a balance that suits all our guests with individual A/C systems and appreciate your feedback on this matter as we could inform right away maintenance to check it. It's delightful to hear you enjoyed the convenient location of our hotel right above the Sants station, making transportation seamless. Your positive comments about our bright decor and the separate showers also bring us joy.We hope to welcome you again in the future. Best regards,Guest Experience Manager

Dear John, Thank you very much for your kind feedback.We are delighted to hear that you found the check-in process pleasant and our staff kind and helpful. Your appreciation for the cleanliness of our rooms, the condition of the hotel, the services provided, and the room amenities truly means a lot to us. It is wonderful to know that your stay was up to your expectations and that our efforts to provide a comfortable and enjoyable experience were successful.We look forward to welcoming you back for another memorable experience.Best wishes,Guest Experience Manager

Apreciado huésped,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Sants para su visita a Barcelona y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace enormemente saber que ha encontrado la ubicación de nuestro hotel accesible y conveniente, y que todo lo que necesitaba estuvo cerca durante su estancia. Es gratificante leer que la limpieza de la habitación, el estado del hotel, el servicio y las comodidades de la habitación cumplieron con sus expectativas al 100%. Trabajamos día a día para ofrecer una experiencia excepcional y comentarios como el suyo nos motivan a seguir mejorando.Una vez más le damos las gracias por haber elegido nuestro hotel para sus vacaciones y esperamos tener la oportunidad de servirle de nuevo en el futuro.Guest Experience Manager

Dear Iason,Thank you for your review.We are sorry that the solutions provided during the stay were not satisfactory. However, we are glad to hear that you found our location convenient for transportation. We take pride in our hotel's connectivity, offering direct access to Sants train station and proximity to various business and tourist sites.We hope to welcome you again in the future. Best regards,Hotel Management

Dear William,Thank you for your review.We apologize for any inconvenience you may have encountered with the bathroom layout and the condition of the walls. We are always working in the maintenance of our rooms.It's rewarding to hear that you enjoyed the comfort of our specially designed mattresses, the stunning views, and the high level of service provided by our staff. Your satisfaction with these aspects of your stay is very important to us.We hope to welcome you again in the future.Best regards,Hotel Management

Satoshi 様この度は、Barceló Sants をご利用いただき、また、お言葉をお寄せいただきまして、誠にありがとうございました。交通の便の良さを高く評価していただき、大変光栄です。お客様が清潔なお部屋、ホテルの状態、そしてサービスとアメニティに100%の満足を示してくださったこと、私たちのチームにとっても大きな喜びです。お客様が快適にお過ごしいただけたようで、私たちも嬉しい限りです。またのお越しをお待ちしております。Hotel Management

Dear Seng,Thank you for your review.We are sorry to hear that the provision of complimentary water did not meet your expectations during your 3-night stay, and we provide free water for all our guests in the reception hall during the day. We're thrilled to know that you were satisfied with the overall cleanliness, condition of our hotel, and the services provided by our team. Your appreciation for the room amenities emphasizes our commitment to offering a comfortable and well-equipped environment for our guests.We hope to welcome you again in the future. Best regards,Guest Experience Assistant

Dear Mary,Thank you for your positive feedback.We are, nevertheless, pleased that you had an enjoyable stay with us and that you found our hotel to be in a convenient location for your visit to Barcelona.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Estimado Juan Carlos,Apreciamos enormemente el tiempo dedicado a opinar sobre su reciente experiencia en nuestro hotel, en Barceló siempre nos esforzamos en superar las expectativas de nuestros huéspedes. Su comentario ayudará a nuestro equipo a alcanzar ese objetivo.Lamentamos que el desayuno no haya cumplido con sus expectativas en cuanto a variedad. Nos esforzamos por ofrecer una experiencia culinaria placentera y tomamos su comentario como una oportunidad para revisar nuestro menú de desayuno. Nos alegra saber que la limpieza, el estado del hotel, el servicio y las comodidades de la habitación hayan sido de su agrado y alcanzado un alto porcentaje de satisfacción en su valoración.En su próxima visita a Barcelona, nos gustaría muchísimo que volviera a brindarnos su confianza. A la espera de poder darle de nuevo la bienvenida, reciba un cordial saludo. Guest Experience Assistant

Dear Martha,Thank you for your positive feedback.We're delated to hear that the comfort of our specially designed mattresses and the overall ambiance of your room met your expectations and contributed to a memorable stay!We look forward to welcoming you back on a future occasion.Best regards,Hotel Management

Dear Heena,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Guest Experience Assistant

Estimado Francisco Javier,En primer lugar, nos gustaría agradecerle que escogiera nuestro hotel Barceló Sants para su visita a Barcelona y por recomendarnos a la comunidad viajera, esto es, sin lugar a dudas, la mejor recompensa para todos nosotros.Nos complace saber que ha encontrado la limpieza de la habitación y el estado del hotel a su total satisfacción, así como los servicios en la habitación. Gracias por resaltar estos aspectos que son fundamentales para nosotros y que, como menciona en la información sobre nuestro establecimiento, nos esforzamos en cuidar al máximo para garantizar una estancia placentera y cómoda para nuestros huéspedes.Nos gustará volver a recibirle, según nos anuncia en sus comentarios. Reciba un saludo muy cordial.Guest Experience Assistant

Kære Jamil.Tusind tak for din anmeldelse af jeres ophold.Det glæder os at høre, at personalet har været venlige, og at du fandt hotellets beliggenhed god. Vi værdsætter din anbefaling højt og er stolte over den perfekte scorer, du har givet for renligheden af værelset, hotellets stand, servicen og værelsets faciliteter.Vi håber at få lov til at byde dig velkommen igen en anden gang her på Barceló Sants.Guest Experience Assistant