Kjære Mats JøranDet var leit at vår beliggenhet ikke falt i smak. Vårt hotell ligger veldig nært sentrum som betyr at vi har en rekke populære ting i området som er en kort gåtur unna. Spesielt Raval er nærme Rambla, samt det kjente Boqueria markedet, Barcelona Katedralen og Plaza Catalunya, for å nevne bare noen få. Vi har mange fornøyde gjester som returnerer år etter år. Det var derimot hyggelig at du syntes vi har et morsomt og annerledes design, samt at du likte rommet ditt.Takk nok en gang for din tilbakemelding til oss her på Barceló Raval, og vi håper å se deg igjen snart.

Kjære Kjell OveTusen takk for din hyggelige kommentar. Det var flott å høre at servicen vår og personalet sto til forventningene, samt at frokosten vår falt i smak. Vi håper å se deg som gjest igjen her hos oss på Barceló Raval i fremtiden også.Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Thomas, Thank you very much for your kind feedback.Thank you for your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We are delighted that our central location was ideal for you.We look forward to welcoming you back for another memorable experience.Best wishes,Carlene GarcíaDirección / Hotel Management

Lieber Manfred,in erster Linie möchten wir uns bei Ihnen für die lobende Bewertung bedanken, die Sie nach Ihrem letzten Besuch in unserem Hotel Barceló Raval abgegeben haben und freuen uns zu lesen, dass wir Ihre Erwartungen erfüllen konnten.Es freut uns außerordentlich, dass Sie die Freundlichkeit unseres Personals, die Sauberkeit der Zimmer sowie unser Frühstückskonzept B-LikEat hervorgehoben haben. Unsere Dachterrasse bietet tatsächlich einen wunderbaren Blick über die Stadt und wir sind stolz darauf, dass dies zu Ihrem positiven Erlebnis bei uns beigetragen hat. Darüber hinaus ist es erfreulich zu lesen, dass Sie die Erreichbarkeit der Ramblas geschätzt haben, welche die zentrale Lage des Barceló Raval unterstreicht.Nochmals vielen Dank für diese sehr freundliche Bewertung unseres Hotels und wir freuen uns darauf, Sie in Zukunft wieder zu empfangen.Mit freundlichen Grüßen,Carlene GarcíaDirección / Hotel Management

Dear Steven, Thank you very much for your kind feedback.It brings us immense joy to know that our team's dedication to treating our guests like family resonated so well with you. We take immense pride in maintaining the cleanliness of our rooms and ensuring that our hotel's condition is up to the high standards expected by our guests. The Barceló Raval team is thrilled to hear that you were delighted with the service and the amenities provided during your stay.We look forward to welcoming you back for another memorable experience.Best wishes,Carlene GarcíaDirección / Hotel Management

Sehr geehrte Hua,vielen Dank für das wundervolle Feedback zu Ihrer Urlaubserfahrung in unserem Barceló Raval; Kundenzufriedenheit ist unser Hauptbestreben und wir bedauern es zutiefst, dass wir Sie nicht in allen Bereichen vollständig überzeugen konnten.Es tut uns leid zu hören, dass die Sauberkeit Ihres Tisches nicht unseren hohen Standards entsprach. Wir legen großen Wert auf die Pflege und Instandhaltung unserer Einrichtungen und bedauern, dass wir in diesem Fall nicht Ihr vollständiges Wohlgefühl sicherstellen konnten.Wir freuen uns jedoch zu erfahren, dass Sie den Service unseres Personals als sehr zuvorkommend empfunden haben. Unser Team ist stets bestrebt, einen außergewöhnlichen Service zu bieten und die Erwartungen unserer Gäste zu übertreffen.Wir danken Ihnen erneut dafür, Ihre Erfahrung bei uns geteilt zu haben und freuen uns darauf, Sie bald wieder begrüßen zu dürfen.Mit freundlichen Grüßen,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Charlene,We appreciate that you took the time to share your experience with us.We are sorry that the breakfast did not meet your expectations. Our B-LikEat concept is designed with healthy, quality ingredients and we regret that it fell short for you on this occasion.We are, nevertheless, pleased that you had an enjoyable stay with us.We thank you for highlighting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Gabrielly LaceyAdjunta a Dirección / Assistant Manager

Dear Retta,We appreciate that you took the time to share your experience with us.We are sorry to hear that the hotel environment did not reflect what you had anticipated. Our goal is to create a memorable experience and we regret if we fell short. Regarding the complimentary wine, we strive to provide quality amenities and apologize if it did not meet your taste preferences.We appreciate your positive note on room cleanliness and we are continuously working to maintain our high standards. Should you choose to stay with us again, we encourage you to express any preferences you may have so we can ensure a more comfortable room that meets your expectations.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlene GarcíaGeneral ManagerDirección / Hotel Management

Dear Neelam,We appreciate that you took the time to share your experience with us.We regret to hear that the open layout of the bathroom did not meet your expectations. Our hotel aims to provide a unique aesthetic experience, though we understand this may not be to everyone's personal taste. It is delightful to know that you found our location convenient and that you were pleased with the cleanliness of your room, the condition of our hotel, and the service provided by our team. We are also glad that you appreciated the room amenities. At Barceló Raval, we strive to ensure every guest enjoys a comfortable and memorable stay.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlene GarcíaGeneral ManagerDirección / Hotel Management

Dear Jimme,Thank you for your review.It is gratifying to know that our convenient location and the beauty of our hotel contributed to a memorable experience for you. We take pride in our attentive service and are pleased that the check-in process met your expectations seamlessly. Your appreciation for the room cleanliness and the condition of our hotel is also highly valued, as we strive to maintain the highest standards. While we note your comment regarding the room size, we're glad that it did not detract from your overall satisfaction. For future visits, you may be interested in exploring our various room types, which offer different sizes and amenities to suit diverse preferences. Our team at Barceló Raval is committed to ensuring that each guest's stay is comfortable, and we are here to assist with any preferences or requirements you may have.We hope to welcome you again in the future. Best regards,Carlene GarcíaGeneral ManagerDirección / Hotel Management

Sehr geehrte Nina,vielen Dank für Ihren Besuch und Ihre Rückmeldung.Es erfüllt uns mit Stolz, dass unser Personal Ihnen behilflich sein konnte und Sie die Zeit an unserer Bar genossen haben. Dass Sie die Sauberkeit des Zimmers, den Zustand des Hotels sowie unsere Serviceleistungen und die Zimmerausstattung hoch bewerten, bestätigt unser Bestreben, Ihnen einen unvergesslichen Aufenthalt zu bieten. Im Namen des gesamten Teams des Barceló Raval möchten wir uns für Ihr Vertrauen bedanken.Hoffentlich besuchen Sie uns auch in der Zukunft wieder.Freundliche Grüße,Gabrielly Lacey Adjunta a Dirección / Assistant Manager

Dear Margaret,We appreciate that you took the time to share your experience with us.We regret to hear that some aspects of your experience did not meet your expectations. During your stay we had an issue with our Wifi due to the external provider, we detected the incident on the evening and were all night following up with the external company to have it finally back the next morning. We are really sorry that this affected your stay negatively, we tried to solved it as fast as possible in order to avoid disconforts to our guests.We also understand that the interaction with our reception staff is a crucial part of the guest experience, and we are sorry that the solutions provided during the stay were not satisfactory. Rest assured, we are committed to offering a hospitable and efficient service, and your comments will serve as an opportunity for us to review our training procedures. Regarding your comments about the neighborhood and the security measures at night, please know that guest safety is a priority for us, and these precautions are there to ensure your well-being. We appreciate your compliment on the hotel's design and the professionalism of our cleaning staff. Our team works diligently to maintain a clean and welcoming environment, and we are pleased that this was reflected during your visit.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Carlene GarcíaDirección / Hotel Management

Beste Linda,Bedankt voor uw review.Het spijt ons te horen dat de omgeving van ons hotel niet geheel aan uw verwachtingen voldeed. We zijn gelegen in een levendige wijk die, net als elke grote stad, zijn uitdagingen kan hebben, maar we verzekeren u dat veiligheid een prioriteit blijft voor onze gasten. We zijn blij te vernemen dat u de netheid van onze kamers en de algemene staat van ons hotel als positief heeft ervaren. Ons team streeft ernaar om uitstekende service te bieden en we zijn verheugd dat u tevreden was met de geboden voorzieningen.Graag tot nog eens. Met vriendelijke groet,Carlene GarcíaDirección / Hotel Management