4/10 – Dårlig
Nichollette
27. des. 2025
Likte ikke: Personale og service
The pros are worth mentioning. The location is convenient, close to nail shops, restaurants, and shopping. The beds are comfortable, the rooms are spacious with a nice patio, and it’s pet-friendly with a rooftop space. Amenities include a 24-hour pool and gym.That said, my stay was far less than ideal. My small Shih Tzu was attacked by a dog on the rooftop. The owner harassed me, used slurs, and threatened me. Despite video proof, management did nothing. Instead of holding the guest accountable, they told me I could only get one free night if I left immediately. They claimed nothing could be done, yet clearly something could since they offered that deal. At that point I knew any valid complaint would be turned against me.
Later, in the gym, an older man exposed himself while exercising in his underwear. Again I showed video evidence, and again management brushed it off. One manager even rolled his eyes and sighed when I explained. His dismissive attitude forced me to say I would no longer tolerate disrespect.
Every week their reservation system failed, forcing me to use Expedia & spend $100+ extra. The Wi-Fi stopped working after the first week. They insisted plugging in a cord would fix it, but it didn’t. Finally they admitted they couldn’t fix it and told me to either deal with it or leave.
The internet & website issues wasted 3–5 hours weekly. Management has been unprofessional, they provide conflicting information time & again, they did not listen to my concerns or follo
Nichollette
Bodde her 1 natt i september 2025