This was our first time staying in a property run by Vacasa, but our 3rd time in the OBX.
Let's start with the good.
- The layout of the home was great
- Distance from the beach was perfect
Now let's get to the bottom of the poor review
- When we arrived, the house was dirty
-- Sheets had not been changed. Multiple bedrooms had beds covered in human hair that required us to strip our beds and sleep on our beach towels.
-- There were long black hairs in the ice cube tray
-- An orange sticky substance was on the counters in the kitchen
-- Trash in some of the bathrooms had not been taken out
-- We found sand and grime in bedrooms and bathrooms
-- The first and second glass we pulled out of the dishwasher were chipped
- A few things did not work when we arrived and more things kept going wrong
-- There were only 4 towels when we arrived in the house for 10 people and it took a full 24 hours to get them. We called ahead to verify they were bringing towels and we still didn't have them
-- The internet went in and out for all devices (ours and the TV's in the house) the whole time we were there. FYI, the remote in the annex room upstairs was never found.
-- A smoke alarm in the bedroom downstairs went off in the middle of the night. After ensuring there was no smoke anywhere and no bad smells, we replaced the battery and the alarm went off
-- Multiple outlets in the master bedroom and one of the middle bedrooms would not consistently charge, and when they did, would heat up wall plugs. I really believe there is an electrical issue in the house
-- The dryer stopped working two days before we left. The guy who came to fix it told us "hit it hard on the bottom of the door to get it to work"
-- The hot water would not always heat up, even when nobody had used the shower. This was happening all week and we just assumed it was kids in the shower too long, but we woke up the day before we left and fussed at them and they told us none of them had been up yet, so nobody was in the shower