Hoteller i Arroyo

«Everything was clean and beautiful »

«Ok»

«Beautiful »

«Como voy a evaluar si no me hospedé en el hotel la ubicación estaba muy lejana , y no me quisieron cancelar la reserva ni una bonificación »

«Bad customer service (horrible, it’s through a phone line and no one is near the hotel). . TV controller didn’t worked. Very difficult to understand how to get to the lobby. Place is not secured, any guest can lock the lobby from the inside and you will remain outside until someone comes out. I clearly hear the room outside. The fridges are shared with the whole hotel. »

«Habitación Limpia, ubicación »

«We had a wonderful stay at Serena Boutique Hotel in Aguas Buenas and would absolutely recommend it to anyone looking for an authentic Puerto Rican experience. From the moment we arrived, Ricardo made us feel incredibly welcome. He was always around the property, working hard to keep everything running smoothly and making sure guests were comfortable. His wife, Gloria, was also wonderful—she prepared fresh breakfast every morning, and it was always delicious. One of the things we loved most ...

«Excelente servicio y ubicación »

«Todo muy bien »

«The iron was not working and not hot water.»

«The best part of this hotel was the bathroom it was very clean. Everything else is left to be desired. »

«The staff clamed that they sent me instructions on how to enter the room and I didn’t see anything in my mail box reflecting that claim I had to sleep in my car that night I had no phone number to call.»

«Poot and parking is not safe.»

«This is not a hotel. It is a bedroom with a common space. There is no security, no security door latch locks in the room, floors lack cleanliness and they dont even put fitted sheets, you sleep on top of mattress cover, which is stained with yello marks. We left 15 min. After arrival and asked for refund. Property never answered and there is nobody on the property to contact. Mis lesding information all the way. »