Dear,We are deeply sorry to hear about your unsatisfactory experience at our hotel in Alicante. As the Guest Experience (GEX) Manager, I would like to apologize on behalf of our team for the inconveniences and disappointments you encountered during your stay.We appreciate your detailed feedback regarding the room. We will take your observations into account regarding the size and layout of the bathroom, as well as the noise from the elevator and the lack of sound insulation in the hallway. We will work on improving these areas to ensure a more comfortable experience for our guests.I regret that there was a lack of proper cleanliness in your room. What happened with the towels is unacceptable, and I will convey your comments to the housekeeping team to take the necessary measures and avoid similar situations in the future.I appreciate your positive comments about the friendliness of our staff. However, I am concerned that they were not helpful in addressing your inquiries. As part of our commitment to continuous improvement, we will review this aspect and provide the necessary training to our staff to ensure they can provide more effective and relevant assistance to our guests.I understand your disappointment regarding the availability of the rooftop restaurant and the early closure of the bar. We will do our best to improve our service in these areas and ensure a more satisfactory experience for our guests.We appreciate your feedback regarding our central location and proximity to the beach. We highly value your opinion, and we are glad that this aspect was satisfactory for you.Once again, I apologize for the inconveniences you experienced during your stay. We take your comments seriously and will work hard to address the mentioned issues. We hope to have the opportunity to welcome you back in the future and provide you with a much better experience.Sincerely,

Hello, we would like to know more about your score to your stay.

Dear , Thank you very much for taking the time to share your wonderful review about your stay among us and for choosing our hotel during your visit to Alicante.We are glad to read that you enjoyed your stay with us and we take note of all your comments to analyse the situation and keep improving our services.Looking forward to welcoming you back soon, we send you our warmest regard.

Thank you for your comment!It is for guests like you that we strive every day to improve our quality and give the best experience.We look forward to seeing you back very soon!

Dear Unni, Thank you very much for sharing your opinion about us!Looking forward to welcome you back. Merry Christmas!

Dear Thore, I am very sorry to hear you were not comfortable in your room. It would have been a pleasure to have this information before and we could have change your room for another one on your standards. I will take note of your comments and check the status of the bed you were staying. Hope we have the opportunity to give you a better impression in the future. Thank you very much. Have a nice day!

Thank you so much for your review. Looking forward to welcome you back!

Thank you so much for your review. Looking forward to welcome you back!

Good review, Wenche! Thank you for sharing it with our future guests. It will be a pleasure to welcome you back in the future. Guest Experience Hotel Alicante Gran Sol

Thanks for your evaluation, Colin! All scores help us improve every day for our clients. Come back soon! Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation, Trygve! All scores help us improve every day for our clients. Come back soon! Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Bravo, Mona! Thank you so much for taking your time for writing us this feedback, all comments are taken with very importance so we all try to provide our guests positive and unforgettable experiences. We hope see you soon! Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation, Gunnar! All scores help us improve every day for our clients. Come back soon! Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation, jan! All scores help us improve every day for our clients. Come back soon! Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation, Thor! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation, Hakon! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation, Rune! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel Alicante Gran Sol Affiliated by Melia

Thanks for your evaluation, Mona! All reviews help us improve every day for our clients. Come back soon!

Great review, dear guest from Expedia.com! We appreciate your good valoration about our location close to the beach and the fantastic promenade, your comments make us improve with the aim to making your stays as pleasant as possible. As you confirm, we have an amazing views, not suitable for people with vertigo :) Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thank you for your review, Jonny! Your score help us to improve every day for our customers. See you soon in our TRYP! Miryam Aliaga Guest Experience TRYP Alicante Gran Sol Hotel

Wow Tina, amazing review!! Thank you for writing such as nice words, is for guests like you that we love our job and we give our best to make your trip in Alicante an incredible experience. We agree with you and share your opinion about our Breakfast Buffet, with more than 70 references making a huge variety to start your day on the best way, we also appreciate your good valoration about our views from your room, but the best words are for our team, the SOUL of the hotel!! The whole Team of TRYP Gran Sol will be glad of welcoming you back for sharing our passion about the service and about Alicante with you. Miryam Aliaga Guest Experience Hotel TRYP Gran Sol

Thank you for your review, Frode! All scores help us improve every day for our customers. See you soon! Miryam Aliaga Guest Experience TRYP Alicante Gran Sol Hotel

Thanks for your evaluation, Erlend! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation, Kaj! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thank you so much for taking your time for writing us this detailed feedback, Hege, all comments are taken with very importance so we all try to provide our guests positive and unforgettable experiences. We hope see you soon Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol

Thanks for your evaluation! All scores help us improve every day for our clients. Come back soon! Miryam Aliaga Guest Experience Hotel TRYP Alicante Gran Sol