Reiser til Penarth

Hjelpsomt og hyggelig vertskap som gir god service. God og solid frokost, du går ikke derfra sulten.

Expected more - we paid premium rates for this hotel during the Cardiff Half Marathon, with a suite room. Unfortunately, it was not as good as it could have been. The staff as much as pleasant, were clearly restricted by rules that really did not give a great customer service experience. . We only had one robe instead of two and that had what looked like a blood stain finger print on it. . The carpet had not been hoovered well. . The card keys are overly sensitive to phones and bank cards, so that was also a frustration. The staff were helpful in sorting all these things, but really shouldn't have been an issue in the first place, when paying over £380 per night - total time used 3pm - 8.30am. To really cause the final disappointment, they wouldn't allow us to have a late check- out, that we were willing to pay for even though we are aware they were not going to be close to fully booked. Additionally, they wouldn't allow us to leave our car in the car park, that would have been moved by the next check in time of others; they stated the Manager had requested no one can park after check out. So actually, you don't get a chance to visit the city without worrying about moving your car, even when paying extortionate rates.

I was informed two days before my arrival that the property I had booked had a maintenance issue, and I was offered a different property instead. Although the location was not ideal for my purpose, I had to accept it given the short notice. I was then sent the check-in instructions, but they included only the property name and not the full address. The postal code directed us to a different location. On a rainy night, the Uber driver could not find the property, and we had to call the property management's emergency number before finally obtaining the correct address. The property itself was nice and clean, but the check-in process was poorly handled and caused unnecessary frustration.

The staff were very helpful and relaxed in their approach. Breakfast was tasty and there was plenty of tea and a local coffee. The bedroom was clean but obviously being upgraded.