Hoteller i Independence

«Breakfast was pretty basic and unfortunately we had to ask the front desk to refill the pancake batter, which they did immediately. Staff was helpful and gracious. Main areas were beautiful as was the location.»

«AC was broke. At 2am could not take it any longer they moved us to another room however system was down but they got us in another room. Staff was great property was kinda run down not staff fault needs money invested in new carpet etc.»

«Room was clean »

«Staff was great and we loved the room. We will be coming back to stay again. »

«Rooms were clean but in rough conditions. Paint chipped walls separating from leaking water. Pool room was dirty with what appeared to be mold by windows, spa jets do not work. Staff was amazing breakfast was legit. Older hotel in need of some updates »

«My stay at Silver Heart was truly magical. The property is stunning and full of character, and everything was sparkling clean. I could not have felt any more welcomed and will absolutely stay there again if and when I'm in Kansas City area next time. »

«I was double charged for my stay. I still have not received a refund. It took a hour to check me in. The key creator didn’t work, so I had no key. The microwave didn’t work and I requested twice for a repair; no response. Toilet wasn’t clean upon arrival. Found someone else’s underwear near the bed. No towels in pool area…when requested the lady said there were no towels available.»

«There is a FULL fridge in the room! I kept looking for a mini-fridge. You can even make ice by switching on the icemaker. The room has a table for eating at, a two burner electric stove top. It's really quite amazing. Also, the window has a simple chain pull down blind. Forget wrestling with heavy blinds or sheers and pulling on those stupid rods. Everything was generous and the TV chair was big and comfy.»

«Nice and comfortable rooms, good price. If I needed a hotel in this neighborhood ever again, I would stay here.»

«Room was very clean and the bed was comfortable. Only downside was the exhaust fan couldn’t be shut off and it was extremely loud and rattled in the bathroom.»

«There were many long hairs throughout the room.»

«Great breakfast! »

«My bathtub was still dirty. The toilet barely flushed and I didn't have any light bulbs in my lamp. It did get taken care of. I think house keeping should check those things »

«The rooms smelled clean, they put us on the highway side of the building, very noisy most of the night with traffic. There was nobody available at the desk for checkout at 8 am, I left my keycard at the desk. The 1 staff person I dealt with was just there. Ok place to stay but that is all.»

«Very helpful»

«This place is described as more than scetchy. Not a good place for the family just because it has a good price. The staff is just fine but the condition of the property is not good. Smoking and marijuana reek the halls even though there are strict rules against these things. The staff seem hesitant to provide enough towels and bathroom supplies for four people. We stayed two nights and will never stay again. Sorry Quality Inn. The room and facilities were in terrible shape.»

«Clean hotel, needs some upgrading though. I like the location»

«We had a good stay here. Management was accommodating. »

«The staff was friendly. The room was very clean and quiet. The bed was great! Excellent stay for the money.»