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Anmeldelser av Water's Edge Resort & Spa

3.5 out of 5
Water's Edge Resort & Spa
1525 Boston Post Road, Westbrook, CT

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 556 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 278 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 98 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 44 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 25 av totalt 1001 anmeldelser." "

9,2/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Evan og Jessheim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice - a hack below super
A hack below 5 star. Gym and pool area need renovation and towel service made me feel like i was going to steal them. Room was well appointed. Road view was blah. Breakfast was good. Bar was closed for renovation. I would stay again at the right price. Grounds were awesome.

4/10 – Dårlig

Margaret

Likte: Renhold og overnattingsstedets bygg og tilstand
Not worth the money.
Bodde her 1 natt i mai 2024

8/10 – Bra

George

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Nancy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Wanda

Reiste med familie
Likte: Renhold og fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This was my second time visiting here. First time was year before. That time was great, hence me wanting to come for back for my Birthday. Big Mistake!! 1st. It was a little noisy because it was winter break, so their were quite a few kids around. My cousin, and I got in a little late, so we both were tired. She fell asleep quick. Not long after that I fell asleep. Then I could hear the heater/ac unit making a loud motor noise. It kept me up most of the night. The next morning, also the toilet stopped flushing. My cousin is Ms. Fix it, so she jiggled the handle, or something and fixed it. I mention it to the front desk. Their attitude was not what I was expecting. First she said, why didn't you call about it last night? I said no, because having someone come that night would have woken up my cousin in the next bed. Then she said well because you booked through Expedia so you already got a discount. Then she said all I can do for you is give you a voucher for a beverage, or something for that same equivalent. I was offended, and I said I wasn't looking for a free beverage. Can I get the heating fixed. She said, yes I'll have someone come. Now the maintenance person was extremely professional, and polite.He said that the unit is only a few months old, and It's supposed make noise Periodically. If Your Hotel are going to have rooms that can be booked through Expedia, then the treatment of People should be the same, as if they booked it straight to the hotel.I DON'T RECOMMEN!
Bodde her 2 netter i februar 2024

4/10 – Dårlig

Cheryl

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Poorly managed, unprofessional staff, bad food
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
I'm sorry to hear that, feel free to contact us to discuss further.

10/10 – Utmerket

Peter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Management den 29. apr. 2024
Thank you for the five out of five!

2/10 – Forferdelig

David

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No thank you
Bodde her 2 netter i mars 2024
Svar fra Management den 20. apr. 2024
Thank you for your review.

10/10 – Utmerket

Nicole

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Management den 20. apr. 2024
Thank you for the five out of five!

8/10 – Bra

Anastasios

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The location of this property is great and it is a large property on a small beach. Exterior looks great but the interior of the room we stayed, junior suite left a lot to be desired. Outdated and very basic. Kind of like lodge accommodations. Bathtub/shower was very quirky to use and outdated. Now I can’t vouch for the condition of other higher priced rooms but this was ours. Nice bar area and restaurant area. Food was average. Indoor swimming pool and exercise area were nice. Staff very friendly. Overall nice stay but a bit overpriced for the rooms in comparison to their condition. Especially since we were off season
Bodde her 2 netter i mars 2024
Svar fra Management den 20. apr. 2024
Thank you for your review. We always welcome feedback and will share this information with the team.

10/10 – Utmerket

Tiffany

Likte: Fasiliteter
I love staying at Water’s Edge! The property is beautiful, the views are stunning and the staff are consistently excellent. The spa services are top notch and you can tell they put lots of thought into guests enjoying their stay.
Bodde her 2 netter i mars 2024
Svar fra Management den 20. apr. 2024
Thank you for your awesome review and kind words. We hope to see you again soon!

8/10 – Bra

jessica

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property nice staff clean but mattress needs replacement
Bodde her 3 netter i mars 2024
Svar fra Management den 30. mars 2024
Thank you for your review! I will share your feedback the the appropriate departments.

10/10 – Utmerket

Tracy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very nice and helpful. Grounds were simply beautiful
Bodde her 1 natt i mars 2024
Svar fra Management den 30. mars 2024
Thank you for the five out of five!

6/10 – Grei

Christiane og cambridge

Reiste med familie
Likte: Renhold
Clean and well maintained resort. Nice spa facilities. Outdated pool and locker room facilities. Reasonable food options. Older rooms but comfortable. Staff never really went the extra mile - save for Amy at the front desk. Everyone else seemed to be slightly bothered to be there. We went in March - so maybe the summer staff are better?
Bodde her 2 netter i mars 2024
Svar fra Management den 19. mars 2024
Thank you for your review and feedback. I will share this with the appropriate departments.

10/10 – Utmerket

matthew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Right on the Sound, beautiful views.
Bodde her 1 natt i mars 2024
Svar fra Management den 19. mars 2024
Thank you for your review! We hope to see you again soon.

10/10 – Utmerket

Brandon

Bodde her 1 natt i mai 2023
Svar fra Management den 30. mars 2024
Thank you for the five out of five!

4/10 – Dårlig

Cian

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Management den 19. mars 2024
Thank you for the rating. Feel free to call us directly to discuss any issues.

10/10 – Utmerket

karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Watching the sunset and the location.
Bodde her 1 natt i februar 2024
Svar fra Management den 19. mars 2024
The sunset at the Waters Edge Resort is truly breathtaking. I'm so glad you were able to see it.

8/10 – Bra

Stormy

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I was surprised that rooms were not cleaned daily. We did have cleaning staff check with us late afternoon of our 2nd day to ask if we needed new towels or other supplies. They should put a note in the room as to when service will be provided.
Bodde her 3 netter i februar 2024
Svar fra Management den 26. feb. 2024
Thank you for your review. The hotel rooms are cleaned daily throughout the day up until check in time. We welcome all feedback and will share with our team.

8/10 – Bra

Janet

Hotel is lovely,more lighting in the parking area is needed when arriving at night.
Bodde her 1 natt i februar 2024
Svar fra Management den 19. mars 2024
Thank you for your review and feedback. We will look into the issue.

10/10 – Utmerket

Lino

Bodde her 1 natt i februar 2024
Svar fra Management den 30. mars 2024
Thank you for the five out of five!

8/10 – Bra

Terrencia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Management den 26. feb. 2024
Thank you for the Four out of Five stars!

10/10 – Utmerket

Romeo

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Management den 26. feb. 2024
Thank you for the Five out of Five stars!

10/10 – Utmerket

JOHN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location, friendly staff
Bodde her 1 natt i februar 2024
Svar fra Management den 26. feb. 2024
Thank you for your review and kind words! See you again soon.

10/10 – Utmerket

Michael

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It is a nice place that felt clean and welcoming.
Bodde her 1 natt i februar 2024
Svar fra Management den 26. feb. 2024
Thank you for your review! I'm glad you enjoyed your stay!

6/10 – Grei

Home

Reiste med partner
Likte: Renhold og personale og service
The room was crazy hot! Had the thermostat at 64 and it was still really hot. Water pressure in the shower was so low it was hard to rinse off. Was at this place years ago and very happy, but don’t see going back any time soon.
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
I'm sorry to hear you did not enjoy your stay. Feel free to contact us directly to discuss the issues you had.

10/10 – Utmerket

Kimberly

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The Staff is always professional the food incredible and the stay is so relaxing with many services and amenities
Bodde her 2 netter i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your awesome review! We look forward to seeing you again soon.

10/10 – Utmerket

Toby

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your Ten out of Ten!

6/10 – Grei

Annamaria

Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your rating.

10/10 – Utmerket

Oliwia

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay!!
Very good stay. Great brunch and great dinner. Quiet.
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
I'm so glad you had a good stay and were able to utilize our restaurants. We hope to see you again soon.

10/10 – Utmerket

Tonya

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for the kind words and your Five out of Five!

6/10 – Grei

Melissa

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
The hot tub was gross. Had brown stuff floating in it. The pool was cold even though it’s heated. The hotel could use some updating in the rooms but for the price it was average.
Bodde her 2 netter i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your review. We will look into these issues. In the meantime feel free to call us directly.

10/10 – Utmerket

S. Jason og Plainville

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your Five out of Five!

8/10 – Bra

Lisa

Reiste med en gruppe
Likte: Renhold og romkomfort
Enjoyable stay
Stayed in a junior suite, which was roomy and comfortable. Lots of windows. Had breakfast at the Bistro in the main building, and would NOT recommend the food.
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your review. Feel free to give us a call directly to discuss your breakfast issue.

8/10 – Bra

Lori

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was friendly and helpful when needed,the room itself needed some work with painting and comfier pillows
Bodde her 3 netter i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your review! I will pass the feedback along.

6/10 – Grei

Ellen

Reiste med partner
Likte: Renhold og personale og service
The property is beautifully located in Westbrook CT. However, the rooms are dated and not what was expected. We also were surprised the exterior doors to the hotel buildings were not locked and were accessible by anyone.
Bodde her 1 natt i desember 2023
Svar fra Management den 23. feb. 2024
Thank you for your review. We welcome all feedback and will look into the issues mentioned to better serve our guests.

10/10 – Utmerket

Natasha

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I have been a regular at Waters Edge and Spa for over a decade. I always book the ocean view Villa for gathering with family and friends. It is quite an impressive set up. And everyone always has an amazing time. Whether they are walking on the beach, playing board games in front of the fireplace, checking out the nearby outlets, or just sitting on the patio watching the sunrise. I’ll see you all soon!
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
We are looking forward to it! Thank you for a great review and your kind words. See you soon!

10/10 – Utmerket

Dianne

Bodde her 2 netter i februar 2024
Svar fra Management den 30. mars 2024
Thank you for the five out of five!

8/10 – Bra

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Wish the staff would be nicer
Some of the people who work the front desk are so gracious and sweet and others are not, actually quite mean. I’ve had mixed experiences here but when I go I do not feel a consistent warmth from the front desk, there is one woman that works behind the desk that is lovely.
Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your review. Your feedback is received and will share with the appropriate department to better serve our guests.

8/10 – Bra

Brandi

Bodde her 1 natt i februar 2024
Svar fra Management den 23. feb. 2024
Thank you for your Eight out Ten.

10/10 – Utmerket

Lorraine

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was a girls weekend and we had a great time! We enjoyed dinner it was delicious and than enjoyed a drink by the fireplace.
Bodde her 1 natt i januar 2024
Svar fra Management den 23. feb. 2024
I'm delighted to hear you had a great girls weekend! See you again at the next one!

10/10 – Utmerket

mark

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great customer service.
Bodde her 3 netter i januar 2024
Svar fra Management den 23. feb. 2024
Thank you for your kind words. I will share with our team. Hope to see you soon.

10/10 – Utmerket

Deborah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Management den 23. feb. 2024
Thank you for your Five out of Five!

10/10 – Utmerket

Laura

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Management den 23. feb. 2024
Thank you for your 10 out of 10!

10/10 – Utmerket

Kathleen

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great for our girls weekend just hanging out and the massages and relaxation room at the spa were wonderful!
Bodde her 1 natt i januar 2024
Svar fra Management den 23. feb. 2024
I'm so glad you enjoyed your girls weekend. Thank you for your kind words. Hope to see you again at your next girl weekend!

4/10 – Dårlig

Rebecca

Reiste med partner
Likte ikke: Personale og service
Although the scenery was beautiful, the service was average and our room had issues. Our toilet did not flush properly and overflowed. The bed was extremely uncomfortable and our carpet was dirty. For $280, we expected so much better. When we brought our concern to the receptionist, she told us our room was already discounted as if that was all we deserved. She also told us there was nothing she could do for us. Very disappointed as this was getaway for my fiancé’s birthday and our stay was sub standard at best.
Bodde her 1 natt i januar 2024
Svar fra Management den 23. feb. 2024
I apologize for any inconvenience. Please call us directly to discuss further.

10/10 – Utmerket

Magdelene

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Overall lovely
Absolutely beautiful Resort, I highly recommend.
Bodde her 1 natt i januar 2024
Svar fra Management den 26. jan. 2024
Thank you for your great review. Looking forward to seeing you again.

8/10 – Bra

Melanie

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Management den 26. jan. 2024
Thank you for the Four out of Five!

10/10 – Utmerket

Carolyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Management den 26. jan. 2024
Thank you for the Five out of Five!

10/10 – Utmerket

Robert

Forretningsreisende
Likte: Fasiliteter
Bodde her 1 natt i januar 2024
Svar fra Management den 26. jan. 2024
Thank you for the Five out of Five!