Hoteller i West Springfield

«Some of the lights in the bathroom were not working, the bathroom exhaust fan wasn’t working, the bed was extremely uncomfortable and I had to have my room keys activated 4 different times. Will find a different place to stay next time»

«Arrived late evening after 14 hour drive. Bathroom wasn’t clean/ready—toilet lid was up, with a p*bic hair on the seat! Too tired to complain…Next morning, shower diverter didn’t work properly so most water came out tub spout. No soap, the body wash dispenser was completely empty! At breakfast area, was surprised to find no complimentary breakfast like most Holiday Inns but oh well, guess I didn’t read property description so I’ll buy something at the bistro counter. But…no one there to take ...

«Continental breakfast was very minimal.»

«Breakfast had bisquets and gravy. No bacon or sausage.»

«Hotel was fine, nothing special. Location was great. Good breakfast options. Dirty coffee cup in our room upon arrival and broken TV»

«This was the worst hotel I ever stayed in. I feel robbed that I had to pay for it. The room smelled, everything inside the room was broken. I’m still hoping I don’t catch anything from my stay.»

«PRO: Very clean hotel in a neat location with friendly staff and a great breakfast. It would be great for a couple on a getaway. CON: The vibe of the hotel on the weekend is loud and there is a huge party going on outside with live music and lots of traffic around the hotel until 11pm. We have teens so it didn't bother us, but if you are a family with small children be warned. There is also major road construction in front of the hotel. Overall a great stay, just may not fit every family.»

«Everything was wonderful! Will definitely be back when traveling through the area again. Very clean, very comfortable, very pleasant experience — convenient to highway & restaurants a big plus! Also, the pool was OPEN in comparison to so many other places we stayed where the pool was closed for repair, etc. when we arrived. Thank you for your hospitality!»

«The parking lot was being repaved. Parking was *really* far from the property which made bringing in all of our luggage etc. difficult. Additionally, they were paving when we got there (approx. 5pm) and were still going after ten pm. Looked like a ten year old was driving the paver (my kiddos observed this - I looked and agreed!). I get they have to pave but lot was steaming and guys were yelling at a family for walking on the pavement. Elevators were not working at one point and everyone was ...

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«Our room was lovely and clean. The breakfast room was well stocked and we were invited to help ourselves to snacks anytime. The staff was helpful and personable. We only had occasion to stay one night, but I wouldn't hesitate to stay again if we had reason to be in the area.»

«I liked the best was pet free, due to myself and husband with allergies to pets among others. It is hard to find a hotel which is pet free. Staff was very helpful. Breakfast was ok. No different for other hotels.»

«Property needs an over haul. You get what you pay for!»

«no servoce»

«We stayed in cabin 10. It was very clean and we had a great time kayaking and eating at the Sunset Grill. We will be back!»

«Great location off I90! Lots of space in lobby to gather with friends and family. Loved the big screen in lobby where we could watch FIFA games. Felt our room was dark so it needed better or more lighting.»

«This is a clean hotel that is a good place to stay before heading to Niagara. It was convenient that the washing machine and dryer could be used for free as long as you provided detergent. The staff were also very friendly.»

«Good hotel to stay in..»

«Internet was very spotty, had to sign in early time I turned it on and wait, then get knocked off.Toiletries were all ( 5 of them) empty, was told they were back ordered. Bathroom and kitchen area was clean. Bed was comfy.»

«Clean room. Gym was like an after thought. Front desk staff not real welcome except one lady who was a general manager. Breakfast was not good at all.»