Hoteller i West Springfield

«Some of the lights in the bathroom were not working, the bathroom exhaust fan wasn’t working, the bed was extremely uncomfortable and I had to have my room keys activated 4 different times. Will find a different place to stay next time»

«The hotel overall was just okay. The rooms seemed a little dated while the lobby and exterior seemed newish. I requested Early check in and was told they were full the night before so to come at regular check in time. I arrived at 5 pm and the was told the room wasn’t ready, the woman at the front desk was new and having issues with the system. We sat at the lobby bar and watched multiple other people received room's. Finally, George who stays there often went up to the desk and said we had been ...

«The breakfast was very minimal and a disappointment. The inside of the property was nice but the grounds on day outside were not well maintained. Our stay was adequate but not exceptional.»

«Breakfast had bisquets and gravy. No bacon or sausage.»

«It was very clean and the staff was very nice»

«This was the worst hotel I ever stayed in. I feel robbed that I had to pay for it. The room smelled, everything inside the room was broken. I’m still hoping I don’t catch anything from my stay.»

«Friendly early check in offered»

«Clean and smelled fresh. Amazing pancakes, coffee was mid but fine. Eggs and sausage and breads, yogurt available, chocolate milk for rhe kiddos. Friendly staff, workout space and pool. Great place for the price!»

«The parking lot was being repaved. Parking was *really* far from the property which made bringing in all of our luggage etc. difficult. Additionally, they were paving when we got there (approx. 5pm) and were still going after ten pm. Looked like a ten year old was driving the paver (my kiddos observed this - I looked and agreed!). I get they have to pave but lot was steaming and guys were yelling at a family for walking on the pavement. Elevators were not working at one point and everyone was ...

«There 6 nights, never changed the sheets, only one set of towels.Shower head leaked, office notified, never fixed.»

«Our room was lovely and clean. The breakfast room was well stocked and we were invited to help ourselves to snacks anytime. The staff was helpful and personable. We only had occasion to stay one night, but I wouldn't hesitate to stay again if we had reason to be in the area.»

«Clean and very spacious room and bathroom . Nice queen size bed.»

«Property needs an over haul. You get what you pay for!»

«no servoce»

«We stayed in cabin 10. It was very clean and we had a great time kayaking and eating at the Sunset Grill. We will be back!»

«This is a clean hotel that is a good place to stay before heading to Niagara. It was convenient that the washing machine and dryer could be used for free as long as you provided detergent. The staff were also very friendly.»

«Good hotel to stay in..»

«Nice hotel , very clean we had no issues and loved that it’s connected to splash lagoon , def would stay again»

«Clean room. Gym was like an after thought. Front desk staff not real welcome except one lady who was a general manager. Breakfast was not good at all.»