Hoteller i West Madison

«Nice, big and clean room.»

«Very good hotel and staff!»

«Staff was not accommodating. The room next to me was very loud and I was woken up at 2am from a man screaming and children crying and they just said I can’t get moved or I would have to pay over $150 to get upgraded. I feel like they didn’t care to go out of the way to assist me. The hotel did not look like the photos at all. It was disappointing.»

«When I tried to check in to the hotel, the clerk told me that Expedia would not release the card funds to the hotel, and we would have to call a help line to figure it out. Meanwhile a housekeeper is yelling on his cell phone to someone in the background and made it difficult to hear/understand the clerk. Instead of fixing my issue the clerk kept prioritizing other customers instead of me, even though I arrived first. The Expedia help phone numbers proved to be useless, and I opted to abandon ...

«Da vi kom til hotellet var det 5 politimenn og ei desperat dame som hylte og skrek ganske lenge. Det hørtes over hele hotellet. Kanskje den episoden kunne blitt løst et annet sted. Ellers var det et veldig bra hotell.»

«I like the larger rooms with kitchen, and priced comparable with other hotels near by.»

«The hotel on the outside look very nice and kept up, however, inside the rooms were defiantly dated, the beds were due for a new mattress; and to be secured to the wall since our bed legit came off the ground, there were cracks in the sink / the grout, and the walls. The breakfast was horrible. The reason I stay at Hampton hotels is for their breakfast. I defiantly know it is not ‘fine dining’ but I’ve never had a problem. However, their breakfast was blah at best. So much was always out and ...

«Great beds and great staff at check out»

«My family had a great time. The small Waterpark type pool was a huge hit with my 3 boys. Breakfast was great. Id say the only neg we had was our bathroom door wouldn't latch. The person in the room that was adjoining ours had his alarm going off every few mins from like 4am until almost 430 when I finally knocked out the joining doors to wake him up. That was not the hotel management's fault though of course....just a heavy sleeper who wasnt waking up to his alarm, sadly woke up our entire ...

«Beautiful hotel»

«The room was clean, nice shower and OK bed. Everything about the hotel was dated and in need of a refresh.»

«Excellent breakfast selection. The pool area was nice. Our room was very quiet. »

«Did not like paying extra for "insidentals" Im 70 years old, we dont party so why be charged. Won't be staying again. Sorry»

«Liked right off highway - location great- staff was also great- however our window looking out was super dirty and actually hard to see out of - so needed to be cleaned in outside . Bed and pillows super comfy»

«The room was clean & comfortable. The stairs & porch needed cleaning. The room had no cup/glass for teeth brushing. Also it’s is above a coffee shop, but they don’t open on Saturday till 8 & 7 on weekdays, and there’s no in room coffee. I really needed morning coffee, but didn’t get it.»

«The warm welcome set the tone for my stay. Jeff, at the front desk, suggested a very good restaurant since I wasn’t familiar with the area. The hotel layout and decor was colorful and inviting. The room was great, with whimsical touches with functional decor and bright colors. The house staff was professional and friendly too. When traveling in the future, I’ll be sure to look for a Tru hotel.»