Hi Paul. Thank you for the five-star review. We are pleased to see that you enjoyed your time with us at The White Hart and hope that you visit us again soon.

Hi Michael. Thank you so much for your review. We are so pleased that you enjoyed your time with us at The White Hart, and look forward to welcoming you back soon!

Hi Joy. Thank your for your review. We do hope that we can welcome you back at The White Hart again soon!

Hi Alec. Thank you for your wonderful and kind words regarding your recent experience at The White Hart. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We are committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. Make sure to visit our social media pages for updates on live music and events. Hopefully we will get the pleasure of welcoming you back to The White Hart very soon.

Hi Michelle. Thank you for your review. We are looking forward to welcoming you back at The White Hart here in the near future.

Hi Jeff. Thank you for the five-star review. We are so glad that you had a good experience with us at The White Hart. Hopefully we will get to welcome you back again in the near future!

Hi Pamela. Thank you for choosing The White Hart for your stay. We’re glad to hear that you were satisfied with your experience. We look forward to welcoming you back to The White Hart in the near future

Hi Andrew. We very much appreciate your comments regarding your stay at The White Hart. I will be sure to share your feedback with our team. I am sorry to hear, however, that one of our team members did not greet you promptly enough. Please rest assured that we are taking the appropriate measures to address the problem. As far as the parking situation, we don't own that portion of the property. Sorry for the inconvenience and we do hope you understand.

Hi Holly. Thank you for your feedback. We’re so sorry to hear that your experience did not meet our standards. We value our guest's feedback and are working hard to ensure that similar issues do not occur in the future. This does not reflect the standard of service that our customers deserve. We hope you give us another chance soon, so we can share a more positive experience.

We’re so sorry to hear that your experience was not 5 out of 5 and did not meet our standards. We value our guest's feedback. Might I ask what we could have done to make your stay or visit with us more enjoyable? Looking forward to hearing back from you.

Hi Jackie. Thank you for leaving a review. Might I asked what we could have done differently or better to make your stay 5 out of 5? Looking forward to your response.

Thank you for choosing The White Hart for your stay in Wells. We’re glad to see that you were satisfied with your experience. We look forward to welcoming you back to The White Hart in the near future.

Hi, Thank you for your review, I apologise for the inconvenience of our heating unfortunately playing up on the weekend you stayed with us. We had hoped the fan heater we gave alleviated the problems caused by the lack of heating working in the pub and rooms. We have since managed to get the heating working, and I hope it hasn't fully deterred you from staying with us again. Again, please accept our apologies as this is not the usual for our accommodation. Many thanksBeth GM

Hi Peter. Thank your for your review. Glad you enjoyed your stay with us and looking forward to you hopefully staying with us again.

Hi Ruth. Please except our sincerest apologies on such a late response. Thank you for taking the time to leave a review. Sorry that there were issues with the heating. Thankfully the portable heater did the job. We have taken your feedback on board and are looking at ways to make the sockets more accessible with the current layouts of the room.

Thank you for your review, I apologise the original room we checked you in unfortunately had an issue with the bathroom window, and wasn't as warm as expected so we provided you with a fan heater which I had hoped would have kept you warm. We made other arrangements to move you to another room more suitable and thought this had resolved the issues you had already faced. I have spoken to the staff about handling such situations like this and I assure you that this won't happen againI have maintenance in to repair the broken window as mentioned, and other cosmetic works required within the rooms, and I hope this doesn't deter you from staying with us again.

Hi Pamela. Thank you for the wonderful review!

Hello. Please except our sincerest apologies for such a late response. We’re so sorry to hear that your experience did not meet our standards. We value our guest's feedback and work hard to ensure that everyone is satisfied when they leave The White Hart. We have currently made some changes to better improve our guest's experience. It is our hope that you will give us the opportunity to better serve you in the near future.