Hoteller i Øvre Grand Lagoon

«Staff can sometimes be curt or discourteous. Perhaps they’re busy but kindness goes a long way.»

«Y»

«Me hubiera gustado que el desayuno tuviera más opciones.»

«We arrived at the hotel early and checked in; however, the front desk attendant barely greeted us. Since it was too early for a room, she said she will put me on the waiting list but she never called so we hung around until the time to check in. The attendant this time was very helpful. The room was clean and the bed comfortable but the pillows were too soft and the TV did not work properly. Overall it was a nice stay, breakfast was good and most of the staff were very courteous.»

«Everything was wonderful, with just a couple of issues. The set up was lovely and clean. The staff was very friendly. The beds were soft, and the events for families was an added bonus. Unfortunately, there were bugs flying in the room constantly getting into our food. THEN, every morning at 5:30 there was a horrible mechanical sound which woke me up every morning. I finally went to the store and bought a pair of earplugs to make it bearable. All and all a nice environment, however the insects ...

«never got a confirmation we stayed somewhere else but was still charged for the room»

«Su ubicación es totalmente espectacular muy céntrica y todo cerca fueron unas mini vacaciones súper agradable en familia , mis hijos lo disfrutaron mucho así que volveremos pronto ✨»

«Amenities and pools and private beach is excellent. Only problem is after rain we’re room water comes from walls..»

«They were fumigating with guests in the hotel»

«Spacious hotel rooms and comfortable beds. The hallways smelled a little odd, but this is likely because you can cook in some of the rooms / some rooms have stovetops. You can't really control what someone is cooking! They have laundry facilities onsite as well and while I did not use them, they looked clean. The fitness center was very clean as well and they even had a Peloton bike. I would definitely stay here again.»

«A very nice place. Convenient with an airport shuttle. Very friendly and helpful staff. The room, and the bathroom was very clean, and smelled fresh. No sound from other rooms or traffic. A nice free, very well maintained pool, very clan pool area. A tasty and beautifully displayed breakfast buffet at a very reasonable price. I'd love to stay here again.»

«Said free breakfast and there was none, not even coffee. The wifi was hit and miss.»

«Clean»

«Rooms where clean, staff friendly, breakfast was acceptable, the indoor pool and hot tub and sauna was great»