Hoteller i Villanueva

«Excellent location, spacious rooms and helpful staff»

«The hotel was beautifully renovated my as my room was equally beautiful balcony, a beautiful view of Boca grande check-in was beautiful. My receptionist was amazing… sad to say on my last day I decided to go up on the 14th floor to the pool area my partner I was sunbathing. We were the only one at the pool area at the time five staff members decided to come and have a 20 minute loud conversation adjacent to where we were sitting when there was no one else in the pool area and they could’ve done ...

«We stayed at this hotel for one week in February 2026 and were very pleased with our experience. The staff were very polite (we would like to mention Any, Brian, and Omar) and provided excellent service. We especially noticed the cleanliness of the hotel; the room and bathroom are very large. The breakfast was very good and varied. It is also worth noting the rooftop terrace, which offers a magnificent view of the city and the ocean. We would gladly return to this hotel anytime and highly ...

«VERY DIRTY: see pictures. When showering, found parts of leftover soap by prior guests, and their old shampoo plastic containers. Meaning: Shower/bath was NOT cleaned. Mouldy shower, see picture. Both bath towels had many stains, and/or not clean. Showed these pictures, and towel, to staff at reception. Totally passive, no interest in fixing, did not offer discount, new room or other «fix». Simply pointed out that the maid must not have cleaned. For the towels: said that it is simply ...

«The staff is so incredibly nice, friendly and helpful. The English in Cartagena is limited amongst locals, but that is no problem with broken Spanish worlds, English and gesticulations. Hotel is located in the newest part of Cartagena which is cheaper than old town, and a bit more quiet. Breakfast which is included, hardly any hotels have this service left, is also good. I would love to come back here again some time.»

«Very relaxing place! Staff was helpful and friendly. Areas were clean as well»

«The staff were excellent and the team place was clean. We had the breakfast fro 10,000 per person which was well worth it!»

«Estaban remodelando »

«The pools were amazing. And the people working was nice. We choose the simplest rooms and they were okay. Darker than the pictures and everything was cement. »

«From the moment we walked into the, it was uncomfortably hot. There is no AC in the lobby or hallways, and when we got to our room it was just as hot. The room never properly cooled down throughout the entire weekend. We even had to call maintenance to check the AC because it felt like it was not working. Although they came to look at it, the room remained very warm the entire stay. Cleanliness was a major issue. The hotel felt extremely dirty. There were cockroaches, the shower curtain was ...

«Good could be updated some...but staff was very frendly and helpful made my experience great..»

«Hadde et fint opphold »

«Noe nedslitt, men god service, og god frokost. Sentralt med mange restauranter.»

«Good»