Hi Henrik, We’re sorry your stay wasn’t up to scratch this time. Thank you for taking the time to share your experience with us though. We are a city hotel and that has many advantages, however, this also means less space. That’s why we design our rooms and especially the bathroom in a unique way to make the best of the limited space available. In line with our Lean Luxury philosophy, we concentrate on the essential in a hotel and leave away superfluous stuff. This is why instead of a kettle in every room, we offer a galley with free tea and hot water on the second floor. Who needs a minibar, when you can find everthing you need in our Maxi Bar? You can find our special vending machines on the first and second floor. They're fully stocked with snacks and those little things that are just too likely to be left at home, such as toothpaste or an adapter. Thanks for your feedback! We have tried to find a reasonable solution for our guests that have booked a breakfast when staying with us in the near future. Due to Covid19, we have to take certain hygienic measures and cannot offer a buffet as of right now. Instead, we worked hard to find a top partner who can deliver us high-quality goods and also maintains our hygienic standards. All products are freshly made the same day - the box is made of 100% recycling paper and we only use reusable glass containers, which are returned to the caterer, even the foil for the sandwiches is compostable. We want to continue offering our guests a breakfast option but we also always have an open ear when it comes to any improvements we can make with regards to sustainability. If you have any tips, please let us know! Your Ruby Lissi Team

Hey Shekhar, thanks for taking the time to review your stay with us. We're delighted to hear you had a great time at our hotel and hope to welcome you back soon again - either in Vienna or one of our other locations in Europe.Your Ruby Lissi Team

Hey Jacqueline, thanks for your lovely review - we're happy to hear that you had such a great time with us. Part of our Lean Luxury philosophy is all about offering friendly, down-to-earth service, so we're delighted to hear that our hosts in Vienna made your trip memorable. We'll be sure to pass on your lovely message to the team at Ruby Lissi. See you again soon. Your Ruby Lissi Team

Hey Samantha, thank you for taking the time to share your experience with us. We’re glad to hear you appreciated the central location of our hotel. Ruby Lissi is nestled in Vienna’s historic first district, placing you right in the heart of the city’s vibrant history, bustling business locales, and exciting nightlife—all just a stone’s throw away.However, we're genuinely sorry to learn that the rest of your stay didn’t meet your expectations. While our city centre location offers lots of advantages, it does mean we have less space to play with. That's why we design our rooms in a unique way to make the best use of the area available – by integrating the bathroom into the main room, for instance. We understand that our approach, including the frosted-glass toilet and all-glass shower, might not be to everyone’s taste, but it's part of our effort to keep the rooms feeling open and airy. We aim for transparency with our room layouts and ensure plenty of photos are available on our own and our partners’ websites. We're also sorry to hear about your air conditioning issue—that certainly shouldn't have been your experience. If you ever encounter anything less than perfect or have any questions during your stay, our hosts are on hand 24/7 and more than happy to assist. It's a pity the bed did not provide the comfort you expected, as many guests find our beds a highlight of their stay.Next time, if there's anything we can do to make your room more comfortable, just ask one of our hosts. We hope you'll give us another chance sometime and stay with us again. Your Ruby Lissi Team