Hoteller nær Victoria Bug Zoo

«Nice clean room, enjoyed my stay! Would come again.»

«Very nice hotel in a good location with friendly staff. Star deducted as no buffet breakfast - one has to order from a fixed menu which not only restricts choice and becomes expensive if you want to have more than one item but takes time. I waited 15 minutes to get a simple egg on toast which in the mornings, when people are often in a hurry and need a quick breakfast, is very poor.»

«Clean room, comfortable bed, great customer service, and easy parking.»

«Loved the corner suite that we got. Very spacious and comfortable. Staff was amazing!»

«We had made a special request to have an east or south facing room and on a higher floor because we paid for the premium room which are on floors 7 to 9. We ended up being offered a room facing west on the eighth floor. It turned out to be quite difficult to get another room, but they ended up giving us one on the seventh floor facing south, which was good. We did feel like a second class citizen because we had gone through Expedia. They explained that they no longer offer another beverage to ...

«5 stars all around.»

«The property is old and needs some renovation, many things were broken or cluse to broken in the room. Some of the front reception were not helpful and useless. The cleaners did a good job cleaning the room every day and the location of the property is prime as it’s close to all the downtown attractions.»

«A great location with nice space in the Queen suite we stayed in.»

«Breakfast in the restaurant was good. Staff were very friendly and professional.»

«Beautiful property and exceptional room and service. Highly recommend! The entire staff were excellent and extremely professional. Can’t wait for another stay in the future.»

«The hotel water tasted acidic after being boiled in the kettle. There were no warnings about the water quality, and no time to check if the kettle was the problem. However, this should be taken seriously.»

«Our room was beautiful and clean. However, my husband is a wheelchair and must use a lift to get into bed. The accessible room’s bed was on a pedestal and it was difficult to get him into bed. In accessible room’s the hotels need to consider that some people who are disable carry lifts with them. All bed should not be on a pedestal especially in wheelchair accessible room. This should be standard in all Hiltons. Also because he was in a wheelchair the parking was difficult. We were charge ...

«The windows in our room were so dirty that it was hard to see the view. The rug was thread bear and had a hole that had been poorly repaired with the rug pad showing through . The gardens may have been lovely in years gone by but clearly aren’t getting any attention now. For almost $400 Canadian/ night I would expect more attention to detail and care for this beautiful old home. I won’t return»

«The staff was available and responsive to every query.»

«Staff were so helpful and accommodating. The property had so much charm and very inviting. The bed was comfortable. Had everything I needed. The soaps and coffees were local and added a nice touch.»

«Had a huge and beautiful room with separate bedroom! The breakfast was so delicious!»

«Great and bigger place and near harbour but beware in summer, There is no air conditioning»