Hoteller nær Vibrant Arena at The MARK

«The desk clerk was rude. She answered my question before I could ask it. We were not given the room we booked through Expedia and were told that it was not advisable to book with third-party vendors. So, I said, “Okay, we also booked a room directly with Element, and we still didn’t get the room we booked.” The clerk responded that we were only staying for one night. It didn’t matter; we had paid for a room and should have received it. If not, she should had offered a discount rate.»

«Clean, spacious room. Appreciated the covered, attached garage, felt safe. »

«Pool and hot tub were broke I paid $200 for one night without access to the pool or bar area that has pool table none of this was compensated either. I think they should have gave us a partial refund. We came for the pool and they didn’t have one or offer any type of discount or refund. Sad because I went 5 years ago and it was much better.»

«Resort fees seem un-necessary.»

«Horrible, and I would not have made it a big deal had they given my money back but I got there saw the place looked nothing like the pictures and wanted my money back instantly. Literally 5 mins after it was booked. They refused to give me any kind of refund. I was on the phone an hour had to call 2x the whole time my kids are in the car bc they refused to give me my money. I’m still trying to get my money back for a room I never stayed at. DO NOT BOOK!!! They steal peoples money refuse refunds. ...

«Just lovey»

«Breakfast was just fine. »

«Great location for our weekend.»

«They have very clean rooms, lovely staff, hot tub that was nice and warm, and there are plenty of shops near by for shopping and food.»

«Very clean »

«Nice. Clean property, friendly staff, great breakfast. »

«Thank you »

«No toilet paper or towels.... super old property with the oldest comforter and pillows ive ever seen. I just wanted to get outs there.»

«It smelled »

«Yes »

«Refrigerator not working. In-room safe not working. I wanted to stay in the city center, thinking I could easily walk to some nice restaurants. The area is dying, with many stores and restaurants closed. I ended up ordering a salad at the hotel and ate in my room. I'd stay on the outskirts if I ever pass that way again. »

«Walking in the smell of mold and smoke was strong. Got key to room, again the smell was pretty gross, found black dots all over the bed. The pool was closed.. looked for good. I couldn’t stay there is canceled and left.. elevator last inspected 2021»

«It beats the competition across the parking lot. »

«We wouldn’t even take a shower there due to how nasty the bathroom tub was. Which for me was hard for a Two night stay. We checked the beds as we always do and no bugs was there or no bed bug spots or no roaches came which was a plus but they need to use bleach or something to get those bathrooms cleaned better. Staff was really nice, restaurant next door is a hard no but it was the only thing around. Hotel just needs to be updated and deeply cleaned »

«Staff great, room very clean. Did not eat breakfast»