Residenser i Vestprovinsen

«Bra hotell men servicen er ikke helt 5 stjerner. Det er stor forbedringspotensial med tanke på service og å holde det man lover »

«Great rooms ; service was also good considering it was peak season; gym was very basic and not very well maintained, treadmills needs belt adjustment; amazing location and very central with lots of options in regards with Resturants, global village is pretty close »

«Great place to stay.. everything here is beautiful.. Two things i had issues with 1. the cleaning staff didn't come to clean my room for the 4 days i was around even though the sign was showing. 2. Going to the UMRAH is easy, buses are available but getting back to the hotel from the UMRAH is via the same buses, OMG is too much work, many a times, i had to catch a Taxi because i am tired. Other than that.. awesome place to stay.. Recommended all the way if you love luxury »

«My experience was disappointing. The room was not very clean and did not meet the standard I expected. Some areas looked poorly maintained. The staff was not very helpful when we asked for assistance, and communication was slow. The stay was not very comfortable overall, and I expected much better service and attention to guests. I would probably not stay here again.»

«Great location and very clean hotel. However, the receptionist was rude, did not speak English well, and was unprofessional for a 5-star hotel. Pool service was poor no menu available, and it took almost 45 minutes to receive one. Other than that, the hotel is very good.»

«Upon arrival, we were informed that our reservation was not recorded on their system despite presenting physical evidence. I was in state of Ihram and remained composed to proceed with our Umrah. Upon arrival approximately four hours later, no confirmation of our reservation was received. We contacted Expedia who subsequently sent an email to the manager. We finally arrived at our room around 5:30 pm. Awful experience which ruined it for entire stay at the hotel. Will never be staying here ...