2/10 – Forferdelig
Judy
Reiste med partner
23. mai 2024
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The front lobby was worn out and dirty. The carpet was filthy and the furniture was old and worn out.
We arrived to check in at 1:30 am and desk clerk told us that we couldn’t check in until 3:00 pm, at that time I realized I had made a mistake on the reservation date.
The clerk was unsympathetic and said that the hotel was sold out and that we could not check in. Then in the next sentence the clerk stated that he could check us in but we would have to pay for the room in full again, even though we had already paid. To say I was shocked was an understatement. I tried to reason with the clerk and all he said was you can call my Manager.
I tried to discuss a solution, but he wasn’t interested in helping.
Having paid for a room that we were refused, we left and found a new hotel.
The clerk could have checked us in since it was so late at night knowing we would still check out at the regular time and we had already paid, but he refused to provide a reasonable solution.
We will NEVER, book or stay at the Travel Lodge Wyndham due to this poor treatment.
They got our money, without providing a service. Good for you Travel Lodge.
Judy
Bodde her 1 natt i mai 2024