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Anmeldelser av Fairfield Inn & Suites Utica

2.5 out of 5
Fairfield Inn & Suites Utica
71 N Genesee Street, Utica, NY

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 240 av totalt 366 anmeldelser." "
Rangering på 8 − Bra. 94 av totalt 366 anmeldelser." "
Rangering på 6 − Grei. 15 av totalt 366 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 366 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 366 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Katie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My husband and I stayed one night (5-24) but would have stayed longer if we could have. The hotel is spotless, the room large and comfortable, wonderful breakfast, friendly staff, Kudos to Nickie who made us feel like we were family. She is awesome! Also the building maintenance man and the lovely woman who kept the breakfast pans filled. We were offered a cookie and bottle of water at check in as well as 2 drink coupons for a local restaurant. We will definitely go back there!
Bodde her 1 natt i mai 2024
Svar fra Mariann den 27. mai 2024
Dear Katie,Thank you for the 5 stars and the wonderful review. Nikki, Cortney and Mirek are definitely an asset to our team. We hope that we see you again! Thank you for choosing Fairfield Inn Utica for your stay.

10/10 – Utmerket

Shawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We were able to check-in early…given our trip and circumstances that was most appreciated.
Bodde her 1 natt i mai 2024
Svar fra Mariann den 26. mai 2024
Hi Shawn!Thank you for the 5 stars, and for taking time from your busy schedule to complete this survey.We hope to see you again.

10/10 – Utmerket

Sujit

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property for stay. Cordial staff, clean rooms, nice gym, reasonably good breakfast, convenient location.
Bodde her 1 natt i mai 2024
Svar fra Mariann den 25. mai 2024
Sujit,Thank you for the 5 stars. We are happy you enjoyed your stay. We hope to see you again soon.

10/10 – Utmerket

Deborah og Johnston

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra cortney steria den 17. mai 2024
Deborah, Thank you for taking time out of your busy schedule to answer our survey. This helps us ensure your stay is pleasant and comfortable. We hope to see you again here at Fairfield Inn Utica NewYork.Thank you,Cortney Steria

10/10 – Utmerket

Denice Marie

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cortney and her staff are very accommodating. And would gladly help you out for anything that you might need for your stay to be amazing. Thanks Cortney!
Bodde her 1 natt i mai 2024
Svar fra Cortney Steria den 17. mai 2024
Denice, I would like to say thank you very much for such kind feedback on our staff here at Fairfield Inn Utica New York. Its this kind of feedback that just makes my job fun and enjoyable, and of course our wonderful guests.Again, Thank youCortney Steria

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
we always enjoy staying here at the Fairfield on our way to Cape Cod.
Bodde her 1 natt i april 2024
Svar fra Mariann den 1. mai 2024
Good Morning Mark!Thank you so much for taking the time to complete this survey. We are so happy you enjoyed your stay and that you are a returning guest. We hope to see you again soon.

10/10 – Utmerket

James

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Mariann den 29. apr. 2024
James,Thank you for the 5 stars. If your travels bring you back to Utica we hope to see you again.

10/10 – Utmerket

Ian

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable, quiet, and clean. Good breakfast each morning and staff were always quick to help. Plenty of options for food nearby and within easy walking distance of downtown.
Bodde her 2 netter i april 2024
Svar fra Cortney Steria Front Office Manager den 20. apr. 2024
From all of our staff here at Fairfield Inn Utica New York I would like to thank you for the wonderful review. We hope to welcome you back in the future.

10/10 – Utmerket

Hope

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Convenient… super close to the thruway, checked in late at night and front desk clerk was lovely. Quiet room. And the room is spotless! Breakfast included will save us time in the morning!
Bodde her 1 natt i april 2024
Svar fra Cortney Steria Front Office Manager den 20. apr. 2024
Hope,On behave of our staff here at Fairfield. I would like to thank you for such a wonderful review. We hope to welcome you back for a stay here with us at Fairfield Inn Utica, New York

6/10 – Grei

Jessica

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Mariann den 16. apr. 2024
Thank you for choosing Fairfield Inn for your stay.We hope if your travels bring you back to the area you stay with us again

10/10 – Utmerket

Jacqulyn

Great stay and staff
Bodde her 2 netter i april 2024
Svar fra Mariann den 14. apr. 2024
Dear Jacqulyn,Thank you for the 5 stars. We are happy you enjoyed your stay with us. If your travels brings you back to Utica we hope to see you again.

10/10 – Utmerket

Alexander

Bodde her 1 natt i april 2024
Svar fra Mariann den 1. mai 2024
Alexander,Thank you for the 5 stars. We hope to see you again.

10/10 – Utmerket

Jack

Bodde her 1 natt i april 2024
Svar fra Mariann den 29. apr. 2024
Jack,Thank you for the 5 stars. We hope to see you again!

10/10 – Utmerket

Kathryn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Mariann den 8. apr. 2024
Dear Kathryn,Thank you for the 5 stars. We hope to see you again.

8/10 – Bra

Heather

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
For being next to a busy road, we heard NOTHING in our room. It was quiet, clean and the pool hours were great for my little one. We would definitely stay again.
Bodde her 2 netter i februar 2024
Svar fra Mariann den 1. mars 2024
Hi Heather!Thank you for taking the time to complete this survey. Thank you for the 4 stars. We are happy that you enjoyed your stay with us. We hope to see you again soon.

8/10 – Bra

Brian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good stay
Comfortable stay. Room was clean.
Bodde her 1 natt i februar 2024
Svar fra Alyssa den 22. feb. 2024
On behalf of the entire team here at the Fairfield Inn in Utica, we would like to thank you for taking the time out of your day to leave us a positive review. We appreciate your time and hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Utmerket

Sri

Bodde her 1 natt i februar 2024
Svar fra Mariann den 22. mars 2024
Good Morning!Thank you so much for the 5 stars! We hope to see you again!

10/10 – Utmerket

Edward og Danbury

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very professional, the place was clean, the system to open door in and out state of the art
Bodde her 2 netter i desember 2023
Svar fra Front Desk den 26. des. 2023
Thank you so much for staying with us at Fairfield In. Utica N.Y.! It is important for us to make our guests stay as easy and comfortable as possible. Thank you and Have a great day.

10/10 – Utmerket

diony og Worcester

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very convenient location very close to everything.
Bodde her 1 natt i desember 2023
Svar fra Alyssa den 17. des. 2023
Thank you Diony, for taking the time out of your day to fill out this post stay review. We appreciate your kind words and hope to see you again in the future if your travels ever bring you back to the Fairfield Inn in Utica.

10/10 – Utmerket

Christian

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Highly recommend
Bodde her 2 netter i desember 2023
Svar fra Alyssa den 14. des. 2023
Good Morning Christian. On behalf of the entire staff here at the Fairfield Inn in Utica, we would like to thank you for taking the time out of your day to fill out this review, as well as thank you for you kind words. We are happy to hear that you enjoyed your time with us during your stay. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Utmerket

Lisa

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel - good location.
We were attending a wedding near by and the location was perfect, staff very friendly and efficient and the accommodations clean and spacious.
Bodde her 2 netter i desember 2023
Svar fra Alyssa den 10. des. 2023
Thank you for your kind words Lisa. We appreciate you taking the time out of your day to leave a review for us and we hope to see you again here at the Fairfield Inn in Utica, if your travels ever bring you back to our area.

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Mariann den 1. nov. 2023
Good Morning Paul!Thank you so much for the awesome review! We appreciate it! We hope to see you again if your travels bring you back to Utica!

10/10 – Utmerket

Barbara

Reiste med en gruppe
Likte: Overnattingsstedets bygg og tilstand
Everything needed was as expected.
Bodde her 1 natt i oktober 2023
Svar fra Alyssa den 25. okt. 2023
Thank you for choosing to stay at the Fairfield Inn in Utica, Barbara. We look forward to seeing you again in the future if your travels ever bring you back to our area.

8/10 – Bra

Connie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Mariann den 7. okt. 2023
Connie,Thank you for the 4 stars. We hope to see you again.

10/10 – Utmerket

George

Bodde her 1 natt i juli 2023
Svar fra alyssa den 23. aug. 2023
Thank you for sharing about your stay with us. Thank you for choosing the Fairfield Inn in Utica and we hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Utmerket

Jill

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i juli 2023
Svar fra Alyssa den 28. juli 2023
Good afternoon Jill- Thank you for our 5-star review, and thank you for choosing the Fairfield Inn in Utica. We hope to see you again in the future.

6/10 – Grei

diana

Reiste med familie og små barn
Likte: Personale og service
The staff was nice and helpful. Our room had a few areas though that looked like they were not clean, like watermarks on the countertop, and details were missed like no soap in the bathroom. The breakfast was just ok. It was a really busy weekend when we stayed and the staff seemed really busy. I’m wondering if they were short staffed. It did impress Me though even with a million things going on their staff kept their cool and smiles on their faces.
Bodde her 1 natt i juli 2023
Svar fra Alyssa den 17. juli 2023
Thank you for sharing with us about your stay. Your feedback has been passed on to the appropriate areas for improvement. We appreciate you taking the time out of your day to let us know how we are doing and for choosing the Fairfield Inn in Utica. We hope to see you again in the future if your travels ever bring you back to our area.

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i juni 2023
Svar fra Mariann den 6. juli 2023
Good Morning!Thank you so much for the 10/10. We are so happy you enjoyed your stay. We look forward to seeing you again!

10/10 – Utmerket

Judi og Newark

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was clean and spacious. Plenty of closet space. Shower door needed adjustment, but we just dealt with it.
Bodde her 3 netter i juni 2023
Svar fra Alyssa Dole den 21. juni 2023
Hi Judi,We are so happy to hear that you enjoyed your stay with us and hope to see you again in the future if your travels ever bring you back to our area.Please let us know what room you stayed in as well so we can look at the shower door. Thank you.

4/10 – Dårlig

Sean

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I was double billed for my stay. $500 is alot of money. It was pretty obvious that I used Expedia yet my credit card was billed for the stay anyway.
Bodde her 3 netter i april 2023
Svar fra Mariann den 1. mai 2023
Good Morning Sean!I sincerely apologize about this situation. Was this issue rectified? Please reach out to the hotel if it was not.Once again I apologize about this situation.

10/10 – Utmerket

Christine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, quiet and spacious rooms. We had a great stay!
Bodde her 1 natt i februar 2023
Svar fra Cathleen Kloczkowski Front Office Manager den 28. feb. 2023
Christine, Thank you so much for your positive feedback on your stay at our Fairfield by Marriott. It because of guest like yourself that makes our hotel shine. We do hope you choose to stay with us in your near future.

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly people
Bodde her 1 natt i januar 2023
Svar fra Mariann den 27. jan. 2023
Dear William,Thank you so much for the five stars. We hope you come stay with us again.Thank you for choosing Fairfield Inn and Suites.

10/10 – Utmerket

Wenhui og Waban

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s easy for parking and walkable.
Bodde her 1 natt i januar 2023
Svar fra Mariann den 11. jan. 2023
Wenhui,Thank you for taking time out of your day to complete a guest satisfaction survey. Thank you for the 5 stars!We hope you choose to stay with us again.Thank you again!

10/10 – Utmerket

Peter

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand

10/10 – Utmerket

Bernard

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Family trip brought us to Utica. Outstanding accommodations for our trip
Bodde her 1 natt i oktober 2022
Svar fra Kylie den 4. nov. 2022
Thank you so much! We are so happy to hear that!

6/10 – Grei

John

Reiste med partner, Forretningsreisende
Likte: Personale og service og overnattingsstedets bygg og tilstand
Really thin walls. Heard baby crying all night! Also there were loud noises all night from something in walls. Something building related. Otherwise hotel nice.
Bodde her 1 natt i oktober 2022
Svar fra Kylie den 23. okt. 2022
I am so sorry about that!!

8/10 – Bra

Russ

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean and friendly
Desk clerk was very good. Due to shortage of staff he checked room before letting us access to ensure it had been properly cleaned. Very impressive.
Bodde her 1 natt i oktober 2022
Svar fra Kylie den 20. okt. 2022
Thank you so much! We will be sure to let him know you were happy!

6/10 – Grei

Linda

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The room was clean. But the sink was blocked in the bathroom. The TV was missing which they informed me about at the front desk. The pull out couch band was broken could not use. My fellow traveler had to sleep on the couch which was not comfortable. They could not offer any sort of refund because they said I booked through Expedia
Bodde her 1 natt i oktober 2022
Svar fra Kylie den 18. okt. 2022
I am very sorry about the inconveniences you experienced ma'am.

6/10 – Grei

Larry og Fort Madison

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
The had a large group staying at the hotel and ran out of breakfast. The staff offered no compensation for the inconvenience. Desk staff was unpleasant.
Bodde her 1 natt i oktober 2022
Svar fra Kylie den 13. okt. 2022
I'm very sorry about this. We did have a shortage of breakfast items due to our supplier being on strike.

8/10 – Bra

Kristen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022
Svar fra Kylie den 5. okt. 2022
Thank you!

8/10 – Bra

Rosemarie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This location was excellent. Almost 5 stars on all the questions except the last night we were there, it got loud at the pool area. Kids with there families were there after their game ( not sure what sport) but the kids were so loud, banging the doors and playing around the pool area.unfortunately our room was right next to the pool area. They did stop during closing time. That was the only issue we encountered.
Bodde her 3 netter i september 2022
Svar fra Kylie den 19. sep. 2022
Thank you for sharing your feedback!I am so sorry about the disturbance at the pool!

10/10 – Utmerket

Ken

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent customer service. Great stay. Very comfortable.
Bodde her 1 natt i september 2022
Svar fra Kylie den 6. sep. 2022
Thank you so much!!

10/10 – Utmerket

Anthony

Bodde her 1 natt i august 2022
Svar fra Kylie den 30. aug. 2022
Thank you!!

8/10 – Bra

Michael

Bodde her 1 natt i august 2022

8/10 – Bra

Thomas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good breakfast, helpful staff
Bodde her 1 natt i august 2022
Svar fra Kylie den 27. aug. 2022
Thank you so much!!

2/10 – Forferdelig

Louise

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Cold unfriendly check-in. I asked for a place to buy food and got a vague pointing (in the wrong direction)… in the am there was no bread for toast, and skimpy provisions in general. I wished to do laundry and when I requested quarters at the desk, I was told that they were locked in someone’s office and that she would not be in. Not third world problems, but I felt quite soured on the facility and would not recommend it .
Bodde her 1 natt i juli 2022
Svar fra Kylie den 8. aug. 2022
I am so very sorry about all of this! This is not the Fairfield Experience we wish for everyone to have. Please give us another chance next time your travels bring you back to the area!

2/10 – Forferdelig

GENE

Forretningsreisende, Reiste med familie
Likte ikke: Personale og service og romkomfort
i reported the AC not working and it took 6 hrs to get support and 7 to get a new room, price to hi for my luck
Bodde her 1 natt i august 2022
Svar fra Kylie den 4. aug. 2022
I'm so sorry about that! We hope you will give us another chance in the future!

10/10 – Utmerket

Charles

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The clerk that checked me in was ver helpful and professional.
Bodde her 1 natt i juli 2022
Svar fra Kylie den 1. aug. 2022
Thank you so much! We are so happy to hear that.

10/10 – Utmerket

Josh

Bodde her 2 netter i juni 2022

8/10 – Bra

Greg

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff, our room was a little run down but nice, there was a bed cover for a curtain... didn't find that out until 530am when the sun blasted through it. Other than that a nice clean place to stay for the night.
Bodde her 1 natt i juni 2022
Svar fra Kylie den 25. juni 2022
Thank you for sharing your experience, I am so sorry about the curtain!