Casa Heaven, Elegant villa | private pool

Summary:

Welcome to Casa Heaven — a 4-bedroom villa where comfort meets nature.



- Private pool surrounded by lounge chairs

- Spacious backyard ideal for outdoor dining and barbecues

- On-call concierge services

- Charming and spacious patio

- Designed for groups of up to 14 guests

- Quiet community with peaceful ambiance



RULES 📏

✢ Parties are allowed only with prior authorization.

✢ Pets are not allowed — exceptions may be granted upon prior request.

✢ Smoking is not permitted inside the villa.

✢ The villa is located in a quiet community; in compliance with Mexican laws, loud noise is not allowed after 10:00 PM.

✢ Only guests registered in the reservation are allowed to enter the property.

✢ No external personnel or visitors are permitted (for security reasons).

✢ Cleaning is not included; it can be requested and scheduled at an additional cost.

✢ Bed linen and towel changes are also upon request, with an additional fee.



The Space:

Welcome to Casa Heaven — a 4-bedroom villa where comfort meets nature. This serene retreat is ideal for groups of up to 14 guests, offering generous space and a peaceful ambiance for a truly relaxing stay. Designed with natural harmony in mind, Casa Heaven features a beautiful ground-floor pool surrounded by lounge chairs and a spacious backyard — perfect for outdoor dining, barbecues, or simply soaking up the sun.



Comfortable Accommodation:

- 4 spacious bedrooms

- Accommodates up to 14 guests

- BR 1: 4 double beds (2 bunk beds) & full bathroom

- BR 2: King-size bed & full bathroom

- BR 3: King-size bed & full bathroom

- BR 4: Queen-size bed & full bathroom



Interior Feeling:

- Charming and spacious patio

- Inviting living areas

- Natural light throughout the villa



Outdoor Bliss:

- Private pool

- Ample lounge chairs for relaxation

- Spacious backyard for outdoor activities



Delightful Dining:

- Outdoor dining space

- Perfect for barbecues and gatherings



Casa Heaven is your perfect getaway in Tulum, where you can unwind and enjoy nature in a tranquil setting.



Other Things to Note:

◘ DISCLAIMER ABOUT LIFE IN TULUM



Tulum is a place of enchantment, where ancient Mayan ruins meet lush jungles and the crystal-clear Caribbean Sea. As you embark on your journey to this tropical paradise, we kindly ask you to consider the following essential details:



1. Harmony with Nature:

Respect Nature, Be Respected: Our villa is nestled in an ecologically unique area, and we cherish our commitment to preserving its natural beauty. We kindly request your cooperation in avoiding littering in the surrounding areas. Respect the wildlife in their natural habitat. Conserve energy by turning off lights and using air conditioning judiciously. Ensure AC units are switched off when you leave the premises.



2. Fauna Encounters:

Wildlife Abounds: Tulum is home to a diverse range of creatures, from sea turtles to jungle-dwelling species. These animals may pass through or seek new habitats due to ongoing changes and construction: Please do not harm any wildlife you encounter. Notify us if you come across any animals so we can safely return them to their natural environment. Additionally, we strongly recommend keeping food in the fridge to avoid tempting these little friends, as we have no control over their persistent search for food.



3. Weather & Hurricanes:

Natural Occurrences: Quintana Roo is prone to hurricanes and heavy rains. We recommend comprehensive travel insurance to cover any cancellations related to these events or similar situations.



4. Navigating Tulum:

Growing Town: Tulum is rapidly evolving, and some streets may be challenging to locate or not fully paved. For example, zip codes can also be mixed, and streets with the same/very similar names or hard to find. Fear not: Our dedicated Concierge team will provide precise villa location details via an instant messaging app on your check-in date. Comprehensive check-in instructions will be given. We are committed to assisting you in every way possible during your stay. Welcome to Tulum! We're excited to be your hosts on this unforgettable journey, and we're here to ensure your experience is nothing short of extraordinary.



5. Humid Climate:

Tulum's climate is characterized by high humidity, particularly during the wet season. Visitors should be prepared for muggy conditions and changes in house construction materials, such as Chuukum stucco, which naturally adapts to the humid environment. Each topic provides valuable insights and guidance for visitors to Tulum, ensuring a comprehensive understanding of the destination's unique characteristics and considerations for a pleasant and informed stay.



6. Concierge Services

Our specialized Concierge team will be happy to arrange any third-party services you may need before or during your stay, such as tours, transportation, chefs, yachts, spas, decorations, etc. While we can help coordinate these services, we are not responsible for any situations that may arise with these external providers. Should any concerns occur, we will assist in resolving them, but we cannot be held accountable for external situations. Please note that this does not affect your experience with the villa itself. Additionally, our Concierge service is available from 8 a.m. to 11 p.m. and is not a 24/7 butler service per se. If an emergency arises outside these hours, please give them a call



Interaction with Guests:

Our concierge team will be available to you via text message from 8 a.m. to 11 p.m. Emergencies will always be tended to immediately



CONCIERGE HOURS: Our concierge team is available from 8:00 a.m. to 11:00 p.m. Outside these hours we do not handle requests, including access QR codes for anyone not registered on the reservation. In an emergency, call directly: Emergencies 911 · Red Cross Tulum +52 984 802 5521 · Municipal Police +52 984 871 2055 · Fire Department +52 984 871 3732 · Civil Protection +52 984 871 2688 · Costamed Hospital Tulum +52 984 124 0830 · Tulum Community Hospital +52 984 871 2271.