6/10 – Grei
Kenneth
2. okt. 2018
Likte: Renhold
Likte ikke: Personale og service
Nice hotel/view - terrible service!
A very nice hotel in perfect environment, very sad then with terrible service in all aspect! Started with trying to get a lunch after check in. Many waitresses, yes, but no one paid attention! After several attempt, òne came, we asked for drinks and a menu, drinks came, then the waiter dissapeared. After 10 min I got to the bar myselves and ordered, ...then it turnes out that only òne dish was available from the menu, out of 10 choises, ..russian salad! Tasted ok...then suddenly some of the waitresses having their own lunch, at our neigjbour table!
Dinner was ok, but in general, the waitresses was nevet smiling, seems uninterested and we got the feeling that they did not want to give good service!
When goingt to bed wr asked when breakfast was next morning, the answer was 07.30-10.00! We where in the breakfast hall 07.30, no one was there, no food, nothing! After 10 min I went to the reception(which was next to the breakfast hall), and asked if there was some missunderstanding ? No he said, then he went to get two girls who started to set out food etc...
Finally checking out, not a smile or a friendly questions about the stay from the receptionist and no 'welcome back'!
Never this hotel again!
Kenneth Eriksen
Kenneth
Bodde her 1 natt i september 2018
