Terrasse/patio
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Anmeldelser av The Heritage Hotel

3 out of 5
The Heritage Hotel
The Heritage Hotel, Shedden Hill, Torquay, England

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 73 av totalt 202 anmeldelser." "
Rangering på 8 − Bra. 78 av totalt 202 anmeldelser." "
Rangering på 6 − Grei. 30 av totalt 202 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 202 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 202 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

7,4/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Roar

Likte: Romkomfort
Gjennomreise
Bodde en natt på dette hotellet. Det ligger glimrende plassert med utsikt over stranden, og gåavstand til det meste. Flott uteplass med servering. Mye knirking i gulv mellom etasjene. Grei frokost
Bodde her 1 natt i juli 2022

6/10 – Grei

Lars

Likte: Renhold og romkomfort
Likte ikke: Personale og service
Hotellet har en pen arkitektur, men har nok hatt sin storhetstid i en tidligere epoke. Servicen bar preg av sparsommelighet ved at resepsjonen ikke var betjent og man måtte henvende seg i baren for å sjekke inn. Også mye støy fra bar/uteservering. Stort rom med romslig nyoppusset bad. Ingen air condition. Ingen heis, bagasje måtte bæres opp flere trapper. Continental frokost inkludert (engelsk frokost ekstra).
Bodde her 1 natt i juni 2018
Svar fra Mel den 20. juni 2018
I am sorry you didn't enjoy your stay. We do try our best to make guests feel as comfortable as possible.

8/10 – Bra

Paul

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Would stay again
Nice location, no issues parking. Hotel rooms are a little tired and dated, but comfortable. Staff are lovely
Bodde her 2 netter i januar 2024

8/10 – Bra

Lucy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely room and views
Fabulous views, lovely rooms and friendly staff, excellent food and close proximity to beach. Our stay was a little disrupted by workmen doing maintenence work, which we were warned of on arrival but still meant the lovely breakfast views we had booked for were not available. Walls were thin so could hear arguments into the early hours.
Bodde her 2 netter i januar 2024

8/10 – Bra

ravi

Forretningsreisende
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent location
Bodde her 2 netter i november 2023

8/10 – Bra

Melanie

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
I’d stay again
Amazing hotel , some mould on ceiling above shower but shower had amazing pressure Cleaners left my door unlocked after cleaning which I was a bit disappointed by
Bodde her 2 netter i november 2023

4/10 – Dårlig

Paul

Bodde her 1 natt i november 2023

6/10 – Grei

Scott

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Annette

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely view, meals were good but like many old English properties getting up the stairs with large suit cases was a struggle (we are a bit older & travelling from Australia). Really loved it, the staff were friendly & helpful. Convenient to beach & Torre Abbey.
Bodde her 2 netter i september 2023
Svar fra stacey den 21. okt. 2023
Thankyou for your lovely review.Hope to see you again soon.RegardsStacey

10/10 – Utmerket

Stacey

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Enjoyable stay
Clean, tidy and views impressive over the bay.
Bodde her 1 natt i september 2023
Svar fra stacey den 21. okt. 2023
We are very glad that you enjoyed your stay with us.Hope to see you again soon.RegardsStacey

10/10 – Utmerket

Valerie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A really clean and friendly hotel. Excellent facilities and wonderful sea views. Great location a minute from the beach and promenade. Very friendly helpful staff. I recommend this hotel we had a lovely stay.
Bodde her 1 natt i september 2023
Svar fra stacey den 10. sep. 2023
Thankyou for your lovely review. We are pleased you enjoyed your stay with us.Hope to see you again soon.Kind regardsStacey

4/10 – Dårlig

Richard

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice property and good location. But the room we stayed in 4 was poor. Dirty carpet, missing lights, two hangers, old decor. Very noisy from footsteps next floor up early morning. Unsupervised breakfast
Bodde her 1 natt i september 2023
Svar fra stacey den 10. sep. 2023
Thankyou for your feedback, we appreciate your comments, issues have been addressed. Kind regardsStacey

10/10 – Utmerket

Lorraine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i august 2023
Svar fra stacey den 10. sep. 2023
Thankyou for your review, we appreciate it kindly.Hope to see you again soon.Kind regardsStacey

10/10 – Utmerket

L

Bodde her 1 natt i august 2023
Svar fra stacey den 10. sep. 2023
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 – Utmerket

Lorraine

Bodde her 1 natt i august 2023
Svar fra stacey den 10. sep. 2023
Thankyou for your review. We very much appreciate it.Hope to see you again soon.Kind regardsStacey

10/10 – Utmerket

jason

Likte: Renhold og personale og service
Bodde her 1 natt i august 2023
Svar fra stacey den 16. aug. 2023
Thankyou for your review. We are pleased you enjoyed your stay with us.Kind regardsStacey

6/10 – Grei

Elena

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It's a cheap hotel but I wouldn't go back there again. Misery, the shower so small and uncomfortable. Poor breakfast, in a small place for so many people. Ready to be flooded from another floor. Not recommend to be honest.
Bodde her 2 netter i juli 2023
Svar fra stacey den 16. aug. 2023
We are sorry your stay wasn't what you expected. There is ample seating around the bar, its just everyone chooses to sit in the conservatory for the view.Thankyou for your comments.Kind regardsStacey

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ideal location for beach and shops. Lovely views from the bar area. Good restaurants nearby.
Bodde her 7 netter i juli 2023
Svar fra stacey den 16. aug. 2023
Thankyou for your review, we hope you enjoyed your stay with us.Kind regardsStacey

10/10 – Utmerket

Gary

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very close to the beachfront, with plenty of parking for visitors. Plenty of options for food nearby and still nice and quiet in the room after 10pm.
Bodde her 1 natt i juli 2023
Svar fra stacey den 16. aug. 2023
Thankyou for your review, we are very pleased you enjoyed your stay with us.Kind regardsStacey

8/10 – Bra

Lisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i juni 2023
Svar fra stacey den 15. juni 2023
Thankyou, hope you visit us again.

8/10 – Bra

Ian

Likte: Renhold, personale og service og romkomfort
Great location
Most of the staff were pleasant and welcoming, a couple of them need to smile and acknowledge their guests instead of ignoring them. Food was good , Appbeys the pub section of the hotel is noisy on a weekend. The rooms are adequate unfortunately the beds are 4ft 6" not 5ft so a bit of a squeeze if you're used to a kinsize , no air-conditioning so it gets a bit stuffy and hot, a fridge and a safe would be a good idea, the lift isn't working and we were informed it hasn't been for 3 year's. Photos of the hotel need updating on their website as they don't show a large apartment block covering two thirds of the beach view now, although the hotel is in a great location, carpark gets very busy, so if no room you have to go to the pay & display carpark next to the hotel . Having said this we would go back as we enjoyed our stay there and it was reasonably good value for money.
Bodde her 7 netter i juni 2023
Svar fra stacey den 15. juni 2023
Thankyou, we will look into your concerns.look forward to welcoming you again soon.

8/10 – Bra

Deborah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Svar fra stacey den 15. juni 2023
Thankyou. We look forward to welcoming you again soon.

10/10 – Utmerket

Grant

Bodde her 1 natt i juni 2023
Svar fra stacey den 20. juni 2023
Thankyou, we look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 – Utmerket

Joseph

Bodde her 1 natt i mai 2023
Svar fra stacey den 20. juni 2023
Thankyou,We look forward to welcoming you again soon.Kind regardsStaceyHotel manager

8/10 – Bra

Giacinta

Likte: Renhold og personale og service
Really cute place, nice staff, could have been cleaner. Sheets were clean, but if you look with close eye, teapot could have used a wash, corners and nooks and crannies not sparkling. I would stay there again. Loved the view and the bed was comfortable.
Bodde her 1 natt i mai 2023
Svar fra stacey den 20. juni 2023
Thankyou for your feedback. We have spoken to housekeeping about this and have rectified issues.Look forward to seeing you again.Kind regardsStaceyHotel manager

4/10 – Dårlig

Julie

Reiste med en gruppe
Likte ikke: Renhold og romkomfort
disappointing and non existent facilities
was very disappointed that the sauna is now a storage cupboard, the jacuzzi hasn't had water in it for 10 years, there is no gym. the very small pool was only available for use 2 hours a day - one hour in morning during breakfast time and one hour in evening. there was a charge as well, but when we advised our dissatisfaction there was no mention of being charged. no view in the room, just outlooks onto the road, in the room there was dirty towels, cups and spoons. location and staff were good, although obviously they were new and still learning the ropes. breakfast was ok, but I'm used to a lot more choice and there was not a piece of fruit to be seen. car park was always brimming full
Bodde her 2 netter i mai 2023
Svar fra stacey den 20. juni 2023
We are sorry to hear that your stay was less than satisfactory, unfortunately the sauna, gym and jacuzzi have not been in action since covid and we no longer advertise that we have these facilities. The pool is shared and is used for swimming lessons and baby clubs. The cleanliness has been noted and we have spoken to housekeeping on this matter.kind regardsStaceyHotel manager

4/10 – Dårlig

James

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2023
Svar fra stacey den 20. juni 2023
Thankyou.We look forward to welcoming you in the future.Kind regardsStaceyHotel manager

10/10 – Utmerket

PAUL

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location and good service with a good selection of food and drink
Bodde her 2 netter i mars 2023

8/10 – Bra

Paul

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mars 2023

2/10 – Forferdelig

GRACE

Bodde her 1 natt i mars 2023

4/10 – Dårlig

Craig

Bodde her 4 netter i januar 2023

10/10 – Utmerket

Paul

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Highly recommended
Great location overlooking the sea. Helpful friendly staff and the room was well appointed, in good condition, warm and clean. Decent ensuite bathroom with a shower.
Bodde her 1 natt i desember 2022

10/10 – Utmerket

Nigel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very well situated for the town centre and within easy walking distance from the train station.

10/10 – Utmerket

philip

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
business trip in torquay
Bodde her 4 netter i november 2022

2/10 – Forferdelig

Patricia

Bodde her 1 natt i november 2022

8/10 – Bra

GILLIAN

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Everything I expected
Bodde her 3 netter i november 2022

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Holiday.
Not that bad .
Bodde her 4 netter i oktober 2022

2/10 – Forferdelig

Alexander J

Bodde her 1 natt i oktober 2022

6/10 – Grei

Andrew

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Below par
Hotel bar and breakfast was good , staff where friendly. The condition of the room was terrible i would not stay again
Bodde her 1 natt i oktober 2022

6/10 – Grei

Anthony

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Good location. Staff helpful. No chef except for breakfast. This was very inconvenient. Had to book breakfast times in advance. Didn't use the pool as times were very limited. Lift not working. Requested room close to elderly parent but were on different floors. We chose this hotel for the location but also the pool and the restaurant, feel very let down. Was quite stressful having to eat out every lunchtime and evening, especially as our mother has limited mobility.
Bodde her 4 netter i oktober 2022

8/10 – Bra

Alessandra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The Heritage Hotel
It was really good. Amazing locations with views overlooking the front. Clean and spacious room!
Bodde her 5 netter i august 2022

10/10 – Utmerket

Terence

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is almost perfect. King's room a great space with lovely views of the beach. 8 minutes to the Palace theatre and 10 to the marina.
Bodde her 1 natt i august 2022

8/10 – Bra

Kenneth

Bodde her 2 netter i august 2022

4/10 – Dårlig

Erin

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room had no A/C, was over top of the bar. Was very loud, old and not clean. Staff were not helpful. They charged guests to use the pool. We checked out 2 days early and stayed at another hotel.
Bodde her 3 netter i august 2022

6/10 – Grei

W

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Nice staff, poor room.
Everyone we encountered were friendly and helpful but the room itself wasn't great. It was immediately onto the car park, the entire front wall was windows so it was incredibly hot (not even with a nice view) and had no way to open a window other than the front door onto the carpark... this resulted in a very poor night's sleep.
Bodde her 1 natt i juni 2022

10/10 – Utmerket

jayne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful room with lovely views of the bay. Pleasant friendly staff, lovely breakfast and meals Would definitely stop again
Bodde her 3 netter i juni 2022

8/10 – Bra

Andy

Forretningsreisende
Likte: Renhold
Business trip
Last minute business trip room was very warm and only had an opening bathroom window which just about did the trick. Not noisy considering there is a pub on site.
Bodde her 1 natt i mai 2022

8/10 – Bra

Chris

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tidy hotel
Great location the hotel was clean staff very helpful. Room was compact and breakfast was good. The menu for breakfast was something we hadn't come across before not a fan of it but was nice. Bar was nice was pretty busy but not to lively.
Bodde her 2 netter i april 2022

10/10 – Utmerket

chris

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great view
Bodde her 1 natt i april 2022

10/10 – Utmerket

Gaynor

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Happy returning customer
I always enjoy my stay, i stay regularly, love the room sizes love the wifi and sky, very comfortable beds, excellent shower rooms, great views, excellent breakfast, and great price
One of the views
Bodde her 1 natt i april 2022