Bar (på overnattingsstedet)
Sjekk tilgjengelighet

Anmeldelser av The Rose & Crown Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Rose & Crown Hotel, Sure Hotel Collection by Best Western
125 High Street, Rose & Crown Hotel/125, Tonbridge, England

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 99 av totalt 398 anmeldelser." "
Rangering på 8 − Bra. 152 av totalt 398 anmeldelser." "
Rangering på 6 − Grei. 88 av totalt 398 anmeldelser." "
Rangering på 4 − Dårlig. 37 av totalt 398 anmeldelser." "
Rangering på 2 − Forferdelig. 22 av totalt 398 anmeldelser." "

7,8/10

Renhold

8,2/10

Personale og service

7,0/10

Fasiliteter

6,8/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Tina

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i april 2022
Svar fra Reception Manager den 8. mai 2022
Dear Tina, Thank you for taking the time to leave feedback from your stay with us. Kind regards

10/10 – Utmerket

fred

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra hotel og sentralt
bra hotel sentralt
Bodde her 1 natt i november 2018

6/10 – Grei

Inger og Norway

Likte: Renhold og romkomfort
Close to Railway St.
Arrived Sunday and no heating in room/bathroom - freezing cold. An electric fan heater was brought up and helped a bit.
Bodde her 1 natt i mai 2018
Svar fra Andrew D Ferris - Manager den 17. mai 2018
Dear Inger Thank you for your feedback following your recent stay with us. On behalf of our entire team, I would like to apologise for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I was in a room in the old part of the hotel it had a lot of character was clean with a walk in shower. Staff were pleasant and friendly, location was great and the lowest price for a room in Tonbridge. I would stay there again.
Bodde her 2 netter i mai 2024
Svar fra The Rose & Crown Team den 25. mai 2024
Thank You for staying with us. We look forward to possibly your next stay with us. Regards The Rose & Crown Team

8/10 – Bra

John

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Very quiet and very helpful staff.
Bodde her 1 natt i mai 2024
Svar fra Reception Team den 20. mai 2024
Thank You for staying with us. We look forward to possibly your next stay with us. Regards The Rose & Crown Team

4/10 – Dårlig

Lauren

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Reception Team den 7. mai 2024
We are sorry we did not meet your expectations, we hope that if you stay with us again in the future we can improve your stay

2/10 – Forferdelig

Mr Stephen

Likte ikke: Fasiliteter
I didn’t like it
Bodde her 2 netter i april 2024
Svar fra Khalid den 14. apr. 2024
Dear StephenThank you very much for your stay and feedback.Regards

8/10 – Bra

Ann

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I was impressed with the cleanliness of The Rose & Crown Hotel, I found the staff friendly and extremely helpful. I will definitely be staying again.
Bodde her 3 netter i april 2024
Svar fra Khalid den 14. apr. 2024
Dear AnnThank you very much for your stay and feedback.We look forward to your future stays.Kindest Regards

8/10 – Bra

Jay

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Rose and Crown is very old: it is a Grade II listed building (read the entry about it online at British listed buildings). Above the entrance is a rare survivor: an inn sign with the arms of Frederick Prince of Wales and Princess Augusta, parents of the future George III (they married 1736, he died 1751). Usually inns had the arms of the monarch, in this case George II. The king and his son did not get along, and Frederick gathered a following of his own - so the innkeeper was taking sides in the royal standoff! The facade is a typical reserved Georgian brick design. Inside (reception, bar and restaurant) are timber beams of a much earlier building. So the inn got a face-lift c1736-50). Upstairs, the rooms are along corridors at different levels - the typical ramshackle construction of half-timbered buildings. The doors are unusually small, again as was often the case in earlier structures. So you know you are in a historic space. It won’t be up to modern hotel standards but if you insist, at the back is a wing built in the 1970s. In the historic block, the bathrooms have been renovated recently. I would hope the carpeting and the beds are next - I would charitably say they were acceptable. My Full English Breakfast was cooked fresh to order and was well up to standard. Staff were friendly. It was an interesting experience and reasonable at this price point.
Bodde her 3 netter i mars 2024
Svar fra Khalid den 5. apr. 2024
Dear Jay.Thank you very much for your detailed response to your stay with us and glad you were satisfied with most aspects of your stay.I loved reading your feedback, It was an extremely well written and interesting. It kept me wanting to read more. I also liked the format of the way it was written.Thank you for your stay and feedback and look forward to welcoming hopefully in the near future.Kindest Regards

6/10 – Grei

Myra

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
It was very convenient for local amenities and parking was good. The room was adequate but cold because the heating didn't work. The temperature of the shower was fixed and the bathroom light was temperamental.
Bodde her 1 natt i april 2024
Svar fra Khalid den 4. apr. 2024
Dear MyraThank you for your feedback and stay.

6/10 – Grei

Natalie

Reiste med partner
Room not cleaned thoroughly.Found toe nails on carpet. Bath very slippery, No rubber shower matt in bath. my partner slipped twice getting out and hurt himself. Needs updating. Wasn't told we had to ask to stay in the rooms in the pub, we have stayed in the rooms in the pub before and had an excellent time. We stay again if we had room in pub.
Bodde her 2 netter i februar 2024
Svar fra AK den 27. mars 2024
Dear Natalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Reception Manager den 2. mars 2024
Dear Paul, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

8/10 – Bra

Micheal

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Shame
Room smelt old, wardrobe fulling apart couldn’t use, not much in coffee basket food on the floor. Could feel the join of the two beds pushed together even with a zip, Breakfast wasn’t great taste of washing up liquid on scrambled egg. Not much choice
Bodde her 1 natt i februar 2024
Svar fra AK den 27. mars 2024
Dear Micheal, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Utmerket

Jason

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Reception Manager den 2. mars 2024
Dear Jason, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

4/10 – Dårlig

Sue

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A very third rate experience. Ripped & stained net curtains. Wallpaper coming off wall. Dirty hand basin (not cleaned from previous guest). Bathroom shelf not level - items fell off. Smeared mirrors and tiles. Generally grubby communal areas. Marked and stained furniture. Less than comfy beds. The only good thing was the location. Needs a complete overhaul and brought up to modern expectations. At £60 a night off season, an expensive & less than pleasant stay.
Bodde her 1 natt i februar 2024
Svar fra AK den 27. mars 2024
Dear Sue, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bra

Louise

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Needs an update, smells old in the foyer. Doors are very heavy. Mattress was terrible but I had a great sleep! I liked being very warm. The receptionist was friendly when I arrived and left. They weren’t fussy about parking. The rooms and showers were nice. Good budget hotel.
Bodde her 1 natt i februar 2024
Svar fra Reception Manager den 2. mars 2024
Dear Louise, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

10/10 – Utmerket

Himanshu

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra AK den 27. mars 2024
Dear Himanshu, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bra

Gareth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra AK den 27. mars 2024
Dear Gareth, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Utmerket

lorna

Bodde her 1 natt i februar 2024
Svar fra AK den 27. mars 2024
Dear Lorna, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bra

Tommy

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Really nice rooms just need a little dust/clean up
Bodde her 1 natt i januar 2024
Svar fra AK den 27. mars 2024
Dear Tommy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Utmerket

Anthony

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra AK den 27. mars 2024
Dear Anthony, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 – Forferdelig

Nathalie

Likte ikke: Renhold, personale og service og romkomfort
shocking would not recommend
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 27. mars 2024
Dear Nathalie, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Utmerket

J

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Explore Tonbridge Easily!
Nice single room. Lovely and clean. However, a Summer quilt in the middle of Winter is not sufficient to keep your guests toasty! I do believe your written gumph stated that extra blankets were available. When I asked at reception I was told they were not. I was given a lovely warm heater though but this was not practical to have on all night, as you got too hot. So no happy medium for Room No 2! The answer lays in 15 tog quilt. Then I will come again and give you 5 stars! Parking is fantastic though and it is a brilliant hotel for exploring Tonbridge with as is so central. I would definitely recommend a visit and for £63, you definitely cant go wrong!
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 2. mars 2024
Dear J, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Manager

6/10 – Grei

KEISUKE og Fujisawa

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra AK den 27. mars 2024
Dear Keisuke, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Grei

Matthew

Forretningsreisende
Dated and tired
Not great, still giving small plastic bottles of shampoo in each room rather than a refillable large bottle. Hotel very dated and tired. If was fine for a one night stay as the location was convenient but I wouldn't stay again. Clean bedding and towels but the room was generally dusty with cobwebs in the corners
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 27. mars 2024
Dear Matthew, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

4/10 – Dårlig

Alan

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The property has seen better days and is now clearly run down. The room was cool the heating appeared not to work while the bathroom had no heating and a window that did not close properly. The shower did not work effectively but since this was a bathroom not to linger in that was the least of our problems. We found one of the bed side lamps not working and there was no spare bulb available so no reading in bed. Overall a very uncomfortable stay not to be repeated.
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 27. mars 2024
Dear Alan, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bra

Philip

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel full of charm and character, and very conveniently placed in the heart of the town.
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 27. mars 2024
Dear Philip, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Dårlig

David

Forretningsreisende
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Tires
Very tired and dated. Service was ok and staff friendly. Only 1 plug in the room and none located near the bed.
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 27. mars 2024
Dear David, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bra

stephen r

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i desember 2023
Svar fra AK den 27. mars 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bra

stephen carsten mercer

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Victoria Suite, with 4 poster bed review
We stayed in Victoria Suite, lovely bed, very comfortable. Bathroom nice and clean, but no water pressure in shower, unless on very hot. Carpet to bedroom needs proper clean, not just vacum. Really is a lovely room, would stay again, would give 5 stars, if not for minor issues noted above.
Bodde her 1 natt i desember 2023
Svar fra Reception Manager den 27. mars 2024
Dear Stephen, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Utmerket

Melinda

Bodde her 1 natt i desember 2023
Svar fra Reception Manager den 27. mars 2024
Dear Melinda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

10/10 – Utmerket

Lee

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Really quite place in town excellent
Bodde her 1 natt i desember 2023
Svar fra Reception Manager den 27. mars 2024
Dear Lee, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

2/10 – Forferdelig

Mark

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Terrible stay
Unfriendly, dirty room which had not been cleaned, poo makes in the toilet, and pubic hairs in the bath, dangerously hot shower, disinterested staff Would not go back or recommend to others
Bodde her 1 natt i desember 2023
Svar fra Reception Manager den 27. mars 2024
Dear Mark, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Utmerket

Glyn

Bodde her 1 natt i desember 2023

6/10 – Grei

Jane

Reiste med partner
Likte: Personale og service og fasiliteter
Good location in centre of town. Facilities could do with an update as annex area dated and rooms need a refurb, although clean and had all things needed. Staff really friendly and helpful.
Bodde her 1 natt i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear Jane, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bra

James

Bodde her 1 natt i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear James, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

8/10 – Bra

Joanne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear Joanne, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Dårlig

Val

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We used the Rose and Crown many years ago and it was ok. Needed a hotel in Tonbridge urgently for family reasons and therefore the Rose and Crown. We didn’t book breakfast as according to the websites, breakfast was a pre-packed take away affair. On arrival we were assured that breakfast was available at a cost of £11 per person. It seems the website hasn’t been updated since covid. During our stay there was no evidence of anyone having breakfast. The restaurant does not serve food at any other times. We made it to our room, which was of a poor standard. The furniture was old and showing the many scars of its age. The carpet was equally aged and certainly had not seen the benefit of a powerful vacuum cleaner for some time. The bathroom required some real care in terms of cleaning, with black grime on the grouting in many areas. The toilet has the most peculiar flushing mechanism, which requires two pushes on the lever to make it flush. After asking for assistance we were told that it is designed to do that. The shower was impossible to operate satisfactorily warm water at best. This hotel was previously a member of the Best Western chain. Nowadays at best it is only worth 1 star.
Bodde her 2 netter i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear Val, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bra

Charlotte

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear Charlotte, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Grei

lorna

Likte: Renhold, personale og service og romkomfort
The room no 4 is noisy .heating not working. No tv remote control did report to the receptionist. Was offered another room a couple of hours later. Couldn't be bothered to packup and move wish I had.
Bodde her 1 natt i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear Lorna, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bra

Jeremy

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear Jeremy, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Dårlig

s

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not worth the money
Bodde her 1 natt i november 2023
Svar fra Reception Manager den 27. mars 2024
Dear Guest, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bra

M

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Reception Manager den 27. mars 2024
Dear Mr. M, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Grei

Timothy

Bodde her 1 natt i oktober 2023

10/10 – Utmerket

Anthony

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i oktober 2023

10/10 – Utmerket

Neil

Bodde her 2 netter i oktober 2023
Svar fra Reception Manager den 27. mars 2024
Dear Neil, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

6/10 – Grei

John

Likte: Renhold og personale og service
Bodde her 2 netter i oktober 2023
Svar fra Reception Manager den 27. mars 2024
Dear John, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

8/10 – Bra

Lynda

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Good value and situation.
Very good value in a good position near the castle. In the process of being upgraded I think, the restaurant only offered breakfast, which was good. There is a bar. Staff were very polite and helpful.
Bodde her 1 natt i oktober 2023
Svar fra Reception Manager den 27. mars 2024
Dear Lynda, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager

4/10 – Dårlig

Leigh

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
DO NOT BOTHER!! Stayed in a twin room. Down stairs is adequate, the room smelt Smokey, mouldy and dirty. The floor was covered in human hair, the bedding was clean at least. Went into the bathroom and the ceiling was leaking from the rain, not a little leak but quite heavy. Informed the reception who offered another room that was a lot smaller and smelt bad too. Decided to ask to stay in the room we had and they gave additional towels to soak up the water for the duration. The rain stopped and so did the leak. It seems they were shocked at reception but this can’t be the first time as there is a bucket in the bathroom!! Thought it might have been a nice gesture to offer the breakfast for free that we’d already paid for, nothing! The ceiling as I came out of the room is very low, no warning signs for people. Oh well I guess that’s what you get at Best Western. Breakfast was average at best. Avoid if you can.
Bodde her 1 natt i oktober 2023
Svar fra Reception Manager den 27. mars 2024
Dear Leigh, Thank you for your review. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. sincerely Manager

10/10 – Utmerket

lorna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Happy
Very happy and comfortable will be back
Bodde her 1 natt i oktober 2023
Svar fra Reception Manager den 27. mars 2024
Dear Lorna, Thank you for your review for recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely Anil, Manager