The hotel is just as you expected, but the service was not good in my experience. I was charged extra when I checked in. They consider children over 6 as adults, not 17 as stated when you book your hotel on Expedia. Furthermore, the price for one adult, two adults, and one adult plus a child is the same on Expedia, but when I checked in, they charged me more for two adults even though I booked one adult and one child. Maybe there is a cultural misunderstanding, but I just don't understand. It ruined my mood, especially on the first day in Japan. Overall, the hotel is clean and convenient, with a 6-minute walk to the metro and a 15-minute walk to Shinjuku station. Family Mart and Lawson are also close to the hotel. My only complaint is the service.
