Hoteller nær Tim Hortons Iceplex

«Love this hotel. They have remodeled it since last we stayed. Looks great. Issues. The bathroom in the lobby. Someone broke the door off the stall. Not sure how long it was like that but no one was trying to fix it. There was a stained bed sheet by laundry room in the hall. Not hotels fault but someone should have not let it sit for an entire night. Lastly, hall by rooms 130s smelt like animal urine. If guests are extended they should clean after themselves. Hotel just needs to be more ...

«Hotel was clean and basic, knowing there were 3 occupants, I wish they set up the room with enough towels and pillows so I didn’t have to call and ask. We booked a suite, the couch was extremely uncomfortable hard as a rock and could have used cushions, there was only 1. Pool was small, but otherwise the hotel appears to be clean.»

«Bed was comfortable»

«Nice property but not worth the price.»

«Very nice and helpful staff. Great location with great restaurants nearby.»

«The room was ok but in desperate need of updates and repairs. The toilet in the bathroom was 1980s vintage with extremely low toilet, I am guessing a 13 or 14 inch high toilet seat, much too low for senior citizen’s comfort. The double toilet paper roll was hanging the was as if someone had tried to rip it out. There were poorly done shower repairs. In all, Not a welcoming experience. »

«Rooms, hall ways and elevator are all old and have bad smell.»

«The staff at the front desk were very friendly and helpful. We had a minor maintenance issue and it was handled very quickly. Very nice to work with. The Trellis Restaurant and Lounge was very good. Theresa did a great job! All in all it was a great experience.»

«Clean and large room»

«Clean room and great staff!»

«Our stay was wonderful. The staff was friendly and kind. The room was immaculate. Breakfast was plentiful and delicious. We couldn’t ask for more.»

«Very charming and welcoming place. The attention to details is amazing. The hosts are very nice and thoughtful.»

«Great meeting space, nice breakfast, pool is fun, big rooms. Always our spot in Rochester.»

«Great place»

«The bed was too springy and the pillows were too soft»

«Clean room, kind staff»

«Bathroom is old, tile is filthy. Thin towels. Can see hallway light through door crack. No amenities. Parking lot had people hanging in it drinking as well as in stairwell to back side of building.»

«Room was fine. There were some issues with the outdoor door locks not working so we had to prop it open to get our stuff in. They said they were ordering new locks. . When I walked in they quoted a room price considerably higher than the online price I had just seen. I had to make the reservation on the phone while standby the desk to get the lower price. Not a lot of sense in that. Overall it was an OK budget hotel. Room was clean and no significant issues»