Hello! Thank you for your review.It's fantastic to hear that you enjoyed the breathtaking views from our elevated location, as well as the spacious apartment and its amenities. We certainly pride ourselves on offering a comfortable stay with those extra touches like a well-equipped kitchen and additional pillows for your comfort.We understand that the walk up to the hotel can be a bit challenging, which is why our complimentary shuttle service is available to ensure easy access to the city and back. Regarding the shower heads, we are looking into refreshing some of our bathroom fittings to enhance the overall guest experience. We also apologise for the inconvenience with the TV and we are in the process of updating our in-room entertainment options to ensure everything is in top working order for our guests. For future visits, please remember our 24-hour reception is always ready to assist with any in-room issues. As for breakfast, we take your feedback seriously and will be implementing clearer labelling to help with identifying food items and allergens. Your well-being and satisfaction are of utmost importance to us!We hope to see you again for an even better experience. Cheers,

Kjære Marius,Vi er så glade for å høre at alt var i skjønneste orden under oppholdet ditt hos oss. Vi jobber hardt for å gi våre gjester en flott opplevelse, og det er alltid gøy å høre at vi har lykkes!Og kom igen,Hollywood Mirage Tenerife

Hei, tusen takk for den flotte anmeldelsen!Vi er så glade for å høre at alt var i skjønneste orden under oppholdet ditt hos oss. Vi jobber hardt for å gi våre gjester en flott opplevelse, og det er alltid gøy å høre at vi har lykkes!Vi håper å se deg igjen snart på ditt neste besøk til Arona . Ha en fin dag,Hollywood Mirage Tenerife

Hei Ola, tusen takk for den hyggelige anmeldelsen din!Vi er glade for å høre at du er fornøyd med oppholdet ditt. Det er alltid hyggelig å vite at våre gjester har hatt en god opplevelse hos oss.Vi håper å se deg igjen snart på hotellet vårt. Ha en flott dag,Hollywood Mirage Tenerife

Hei Tove Irene, tusen takk for den hyggelige anmeldelsen din!Det gleder oss at du valgte vårt hotell og at du var så fornøyd med ditt opphold.Vi håper å se deg igjen snart på hotellet vårt. Ha en flott dag,Hollywood Mirage Tenerife

Hello ***!Thank you very much for your review! We are delighted to know that you enjoyed our stay with us. We hope to see you again soon :)Have a great day!

Dear guest, Thank you very much for your feed back , it is very important for us since it helps us to improve, Kind regards,

Dear guest, Thank you very much for your feed back, it is very important for us, Kind regards,

Thank you for your feed back, Kind regards,

Thank you very much for your comments, your feed back is very important for us since they help us to improve standards. We have passed your comments to the Housekeeping department to take action where needed. Thank you once again for having chosen The Suites at the Mirage for your holidays. Kind regards

Det er kort avstand fra stranden, men mye mer roligere! Vi håper du brukte daglig buss til og fra stranden.

Thank you for your positive feedback.

Hi there Chloe! It’s great to receive such positive feedback! Thanks for taking the time to share.We're thrilled to hear you loved the apartment and had a great time with our friendly staff. It's fantastic that the BBQ and show were highlights of your stay! We always strive to make our guests' stay enjoyable, and it sounds like we hit the mark for you.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hello Gary, Your positive review really made our day We appreciate it!We're thrilled to hear you enjoyed the rooms and found the beds comfy and the air conditioning just right for those warm Tenerife nights. It's music to our ears that our staff made such a positive impression – they're the real stars of our hotel, always aiming to hit the high notes of hospitality. Your kind words are a sweet symphony to them, and we're doing a little happy dance knowing you're considering a return visit!We look forward to seeing you again.Kind regards,Hollywood Mirage Tenerife

Hello Eric,Thank you for sharing this lovely review.It's fantastic to hear that our hotel met your expectations in terms of room cleanliness and amenities; we take great pride in maintaining high standards. Cheers for noticing the good condition of our hotel too! Regarding the unexpected setup of the duplex, I'm truly sorry you found the stairs inconvenient and had to use the sofa bed instead. Our aim is always to meet our guests' requests, and it seems we missed the mark for you this time. We'll certainly look into how we can better communicate room configurations to prevent future surprises.We look forward to seeing you again in the future.Best regards,Hollywood Mirage Tenerife

Bonjour Ambre, Merci pour l'avis très sympa.On est ravis que tu aies trouvé un excellent rapport qualité-prix chez nous. C'est toujours un plaisir de savoir que la propreté de nos chambres et l'état général de l'hôtel ont contribué à rendre ton séjour agréable. On fait de notre mieux pour offrir une expérience mémorable et des vues à couper le souffle sur la baie de Los Cristianos. Merci de souligner ces aspects qui nous tiennent à cœur !À très bientôt chez nous ! Hollywood Mirage Tenerife

Hello, Elaine! A million thanks for your review. We do appreciate you took the time.It's great to hear that some aspects of your stay met your expectations, and we appreciate you bringing them to light. When it comes to the areas where we seemed to have fallen short, we want to extend our apologies. The issue of flaking paint and cleanliness on the stairs is certainly not up to our usual standards, and while our team works diligently to maintain our classic architecture, it seems we missed the mark during your stay. Regarding the broken tiles, this is something we are addressing as part of our ongoing commitment to provide a comfortable and welcoming environment for all our guests. We're also continuously working on enhancing our room amenities to ensure a pleasant experience for everyone.We hope to see you again for an even better experience. Cheers,Hollywood Mirage Tenerife

Hi there Metodija, Thanks for sharing your amazing feedback with us. We appreciate it!We are thrilled to hear that we exceeded your expectations and that you had a lovely stay with us. Our team works hard to provide a comfortable and enjoyable experience for all our guests, and it is always rewarding to receive such positive feedback.We'll be eagerly awaiting your return.Take care and see you soon,Hollywood Mirage Tenerife

Kære Anni.Vi takker dig mange gange for anmeldesen af dit ophold.Vi er glade for at du bookede dit ophold hos netop os. Vi beklager at vi over en bred vifte ikke levede op til dine forventninger og har delt kritikken med personalet for at rette op på alle områder.Vi håber i nød jeres ophold i Arona, og det vil altid være os en glæde at få lov at byde jer velkommen tilbage på hotellet.Hollywood Mirage Tenerife

¡Hola Mario! Gracias por compartir tu experiencia positiva. ¡Nos alegra que lo hayas disfrutado!Te esperamos con ilusión en tu próxima visita. ¡Hasta pronto!Hollywood Mirage Tenerife

Hello Sheila, Thank you for your review.It's fantastic to hear you enjoyed the great resort, the apartment, and our pool's lovely temperature. Our team always strives to provide the best entertainment, and we're glad you noticed their efforts, even if it felt a bit different with the outdoor setting. We're continually working on enhancing the atmosphere and appreciate your feedback as it helps us improve.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hi Kelly,Your glowing review just brightened our day Thank you!We're thrilled to hear that you found your James Dean studio apartment well equipped, clean, and comfortable. It's great that the hotel's peaceful setting contributed to a chilled out holiday for you, and yet, the lively bars with entertainment were just a walk away down the hill. We do our best to provide a serene atmosphere while keeping the fun close by!We're really glad you'd recommend us and are considering a return; nothing makes us happier than guests looking forward to another stay!It would be great to welcome you back.All the best,Hollywood Mirage Tenerife

Hi there Rebecca! Thanks for your kind words.We're thrilled to hear you enjoyed the friendly atmosphere and felt safe during your stay. It's great that our free bus service to the beach added to your positive experience. We always aim to provide a welcoming environment for both couples and families, so it's wonderful to know we hit the mark with you.We all hope to see you again on your next visit.Take care,Hollywood Mirage Tenerife

Hi there Jane! Your kind words are music to our ears Thanks for the review.We're thrilled to hear that you found our staff friendly and the food to your liking - we think our Bistro Restaurant's international and local dishes are pretty excellent too! It's also great to know you appreciated the cleanliness of our rooms. Our housekeeping team works hard to ensure everything is spotless for our guests.We'd love to welcome you back for another great stay!Cheers,Hollywood Mirage Tenerife

Hej Marcus,tack för att du har valt att lämna ett omdöme!Det är roligt att höra att rummet passade bra för dig och att du uppskattade våra stora gemensamma ytor. Tack för att du dessutom nämner vår fina personal som alltid gör sitt bästa för att våra gäster ska trivas hos oss. Vad gäller städningen så strävar vi alltid efter att hålla en hög standard och tar med oss din feedback för framtiden.Vi ser fram emot att välkomna dig tillbaka för en förhoppningsvis soligare vistelse nästa gång. Ha det så bra!Hollywood Mirage Tenerife

Hi there!Thanks for leaving us a review.It's fantastic to hear that our team made a good impression – they really are stars! But it sounds like our bed didn't quite hit the mark for comfort. We aim for every aspect of your stay to be enjoyable, and it seems we've got some work to do on the bed front.Come back soon!Take care,Hollywood Mirage Tenerife

Hi Alan,Thank you for your review, we appreciate it!It's great to hear that you found the room and balcony spacious and comfortable – we love that our guests can stretch out and relax. On the note of those unwelcome visitors, our subtropical climate in Tenerife does tend to invite the occasional cockroach, despite our rigorous cleaning and preventive measures. We’re always on the lookout for ways to improve, so your feedback about the door gaps is super helpful.We hope to see you again for an even better experience. Cheers,Hollywood Mirage Tenerife

Hei,Kiitoksia palautteestanne.Harmi kuulla, että käytävän ohi kulkeneet herättivät sinut muutamina öinä. Vaikka rakennuksemme akustiikka yleensä varmistaa rauhalliset yöt kaikille vieraillemme, pahoittelemme, että tällä kertaa kokemuksesi ei ollut täydellinen.Olemme iloisia kuullessamme, että yösi olivat pääosin rauhallisia ja että siisteys oli 100% mieleesi – siitä meillä on hyvä maine!Toivottavasti nähdään toistekin,Hollywood Mirage Tenerife

Dear István,Thank you for sharing your kind review.We are delighted to hear that our hotel met your expectations and that your stay with us was a comfortable one. This will encourage the team to continue upholding our high standards.Looking forward to your next visit. All the best,Hollywood Mirage Tenerife

Hi there Gary,We're very sorry that things didn't go as planned and we appreciate you letting us know about your experience.We're thrilled to hear you've been a loyal visitor to our resort over the years, and we truly value your continued support. It's unfortunate to hear about your check-in experience; our team strives to keep everyone informed, and we apologize if we missed the mark during your visit. Regarding your concerns about the ground floor apartment, we understand privacy is key, and we’ll look into how we can better manage room allocations to ensure the comfort of our guests.Looking forward to your next visit.Take care,Hollywood Mirage Tenerife

Hej Peter, vad glada vi blir av att se att du haft det bra hos oss.Det är fantastiskt att höra att du uppskattade hotellets vackra miljö.Vi är också glada att få läsa att du tyckte om våra dagliga aktiviteter och kvällsunderhållningen. Kul att du också gillade möjligheten att välja mellan tre olika pooler och att shuttlebussen till stranden var ett plus för dig. Vi är stolta över att kunna erbjuda dessa faciliteter och att allt fungerade bra för dig.Med vänliga hälsningar,Hollywood Mirage Tenerife

Hi David, wow! We're pleased that you had a pleasant stay with us and appreciated our high standards.We hope to see you again in the future.Kind regards,Hollywood Mirage Tenerife

Hello Scott, Your positive review really made our day We appreciate it!We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We hope your next stay is just around the corner.See you soon,Hollywood Mirage Tenerife

Thank you, Pekka, for such a positive review.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back on a future trip. Best wishes,Hollywood Mirage Tenerife

Hi there!Thanks for leaving us a review.We're thrilled to hear you enjoyed the view and found our pool to be spotless - it's one of our sparkling gems! And it sounds like Camesse made a great impression; we'll be sure to pass on your kind words. We're also glad you found our breakfast offerings varied and delicious, that's the best way to start a day with a view! On the note about the pool times and shuttle bus details, we'll make sure future check-ins are as smooth as a Hollywood film premiere. Regarding the warm water situation, we're looking into ways to make this more convenient for our guests, as we want every aspect of your stay to be as relaxing as the Tenerife breeze. We really appreciate your feedback and will use it to refine our guest experience.Come back soon!Take care,Hollywood Mirage Tenerife

Hey, Akos! A million thanks for your thoughtful review.We're thrilled to hear that you enjoyed the delicious food options and found our pool areas to your liking! It's great that you felt welcomed by our friendly team and found value in our pricing and onsite grocery shop. Regarding the furniture, we aim to maintain a classic Hollywood grandeur vibe, though we understand it may not be to everyone's taste. We're continually working on improvements and appreciate your feedback.Come back soon!Take care,Hollywood Mirage Tenerife

Dear Matthew,Thank you for sharing your kind review.It means a lot to know that you appreciated our high standards and comfortable rooms.We hope to see you again.All the best,Hollywood Mirage Tenerife

Hello, Jacqui! We can't thank you enough for your insightful review.It's great to hear that you found our rooms practical and well-equipped, and that our pools provided both entertainment and tranquility. We're also glad the supermarket met your needs with a good selection and fair prices. Regarding the bathrooms, we're always looking into ways to enhance our guest experience, and appreciate your feedback. The hills are indeed a characteristic of our beautiful location, offering those stunning views over Los Cristianos Bay, but we understand they might not be for everyone.We hope you'll pop by and stay with us another time.Take care,Hollywood Mirage Tenerife

Hi Steve,Thank you so much for sharing this review.We're pleased that you had a pleasant stay with us and appreciated our high standards.We would love to have you return in the future.All the best,Hollywood Mirage Tenerife