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Anmeldelser av Hotel Murano

4.5 out of 5
Hotel Murano
1320 Broadway Plaza, Tacoma, WA

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 976 av totalt 1752 anmeldelser." "
Rangering på 8 − Bra. 338 av totalt 1752 anmeldelser." "
Rangering på 6 − Grei. 219 av totalt 1752 anmeldelser." "
Rangering på 4 − Dårlig. 109 av totalt 1752 anmeldelser." "
Rangering på 2 − Forferdelig. 110 av totalt 1752 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Joseph

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay and Value. Would stay again, definitely a four star property
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Lisa

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Pro: Bed and pillows were clean & comfy. Con: The whole hotel smells like cheap cologne. They pump it through the air system. The elevator has old gum stuck in the carpet. Lots of wear and tear. We needed extra pillows our first night and could not reach the front desk. Called every five minutes for an hour and someone finally picked up. We had to reprogram our tv upon arrival since it wasn’t hooked up to the satellite. Good thing my husband is tech savvy or else we wouldn’t have had tv out first night. DO NOT get talked into adding on breakfast for $10 per person. They make it sound great - views of the mountain, nice relaxing sitting area, 24 access to snacks, drinks and breakfast. But in reality the snacks are PEANUTS and a can of sprite or coke. Those are the options. The breakfast food is equal to what you’d get from a gas station breakfast bar. Sausage that you can hardly chew- not sure if it was even real meat. Eggs that were artificial in look and taste. Days old fruit salad. Served in an overcrowded room with the news blasting at high volume. Cloudy windows from being old. No views that they spoke of. Parking is $30/ night. Our final bill should have been $80 but I just got a charge of $195 from the hotel. There were no incidentals, the room was in perfect condition upon leaving and I have not gotten a response back from the hotel. We will never stay here again. One star for the stress and hassle of needing to ask for a refund.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Irina

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Art , esthetically nice. The fastest elevator ever! Food in restaurant was average.
Bodde her 4 netter i april 2024

6/10 – Grei

Virginia og Edmonds

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Malfunctioning air conditioner. Staff was very helpful, tried fixing then moved me to a different room. But non-stop clunking seemingly from room above, as if machinery, so noisy.
Bodde her 1 natt i mai 2024

6/10 – Grei

Tamika

Likte: Renhold og overnattingsstedets bygg og tilstand
They bill your card for a $75 deposit for each day that you stay and also charge you $25 per day for parking. If I would have known this before, I would have chosen somewhere else
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Hallie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was good
Bodde her 2 netter i april 2024

10/10 – Utmerket

Jeff

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a room with a noisy fridge and they moved us to they 24 floor and a better room and scenery
Bodde her 1 natt i mai 2024
Svar fra murano den 21. mai 2024
Thank you very much for the feedback! We hope to see you next time your travels bring you to Tacoma.Murano Team

10/10 – Utmerket

Tevita

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Although I was late for my flight, I was quickly booked on another flight without delay. It was seamless!! Thanks.
Bodde her 1 natt i mai 2024
Svar fra murano den 20. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 – Bra

Joann

Likte: Personale og service
Nice staff, room was surface level clean but dirty in corners, dresser was sticky on top etc.
Bodde her 1 natt i mai 2024
Svar fra murano den 20. mai 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

10/10 – Utmerket

Amanda D.

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay. Staff were and helpful. Room was clean. The hotel was very quiet.
Bodde her 2 netter i mai 2024
Svar fra murano den 20. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Amanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property, great art, rooms clean and attractive with good views. Good dining and entertainment options in the area, good hotel bar and restaurant. Really affordable for what you get at this hotel - especially in this area.
Bodde her 1 natt i mai 2024
Svar fra murano den 20. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Fernando

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great. Bartender was gone and had to wait for him to come back
Bodde her 1 natt i mai 2024
Svar fra murano den 21. mai 2024
Thank you very much for the feedback! We hope to see you next time your travels bring you to Tacoma.Murano Team

6/10 – Grei

J. Marc og Delmar

Reiste med partner
The hotel decor is beautiful!!!!!
Bodde her 1 natt i mai 2024
Svar fra murano den 21. mai 2024
I would like to apologize for the experience you had in our hotel. We appreciate your feedback and concerns and will make sure it will never happen again.Sincere Apologies, Murano Team.

10/10 – Utmerket

Ericka

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very upscale, staff very professional. The restaurant is excellent. Sadly for the price there is no included breakfast. Nice exercise room.
Bodde her 1 natt i april 2024
Svar fra Jessica den 17. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 – Grei

Marshall

Likte: Renhold og overnattingsstedets bygg og tilstand
nice
Bodde her 1 natt i mai 2024
Svar fra murano den 20. mai 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

8/10 – Bra

Karen

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I loved all the touch pads in the elevators and the glass sculptures and spotlights on artists. It was also very convenient to the convention center where we spent most of our time.
Bodde her 3 netter i mai 2024
Svar fra Jessica den 17. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Keisha

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet and comfortable
Bodde her 1 natt i mai 2024
Svar fra Jessica den 17. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Elizabeth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful glass displays - perfect introduction to the Tacoma Glass Museum. Delicious food at Bite. Very helpful staff.
Bodde her 1 natt i mai 2024
Svar fra Jessica den 17. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 – Grei

Loretta

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room too close to noisy elevator but otherwise very nice
Bodde her 1 natt i mai 2024

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property and well maintained. We enjoy staying at the murano when we are in town.
Bodde her 1 natt i mars 2024
Svar fra Jessica den 6. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Ryan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thank you for the great check in experience, we loved our room!
Bodde her 1 natt i mai 2024
Svar fra murano den 5. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Laure

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Barry og Vancouver

Bodde her 1 natt i mai 2024

4/10 – Dårlig

Ramiro og Edmonds

Reiste med partner, Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
They were closing the hotel down in the morning so we were rushed to leave.
Bodde her 1 natt i mars 2024
Svar fra murano den 5. mai 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

6/10 – Grei

nii-akanu

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
Room was dirty, no extra toilet paper or Kleenex or pillows. Felt like a Motel 6 with some art slapped on top. The front desk staff were great though!
Bodde her 1 natt i april 2024
Svar fra murano den 4. mai 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

6/10 – Grei

Pauly

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Spots on carpet. Looks like dog throw up. Plus there was dog convention going on.
Bodde her 2 netter i april 2024
Svar fra murano den 4. mai 2024
Thank you for your feedback. We are sorry you had a bad experience. We always strive to provide the best service and cleanliness in the industry. Hope you give us another opportunity in the future.Thank you – Murano Team

8/10 – Bra

Carolina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I had issues opening the door during my entire stay which was annoying, but the staff was very helpful and quick in resolving the issue! The A/C in the rooms was great and it was an overall enjoyable stay minus the issues with the door to the room.
Bodde her 2 netter i april 2024
Svar fra murano den 4. mai 2024
Thank you for your feedback. We're happy to hear you enjoyed your stay with us, we look forward to seeing you in the future.Murano Team

10/10 – Utmerket

Patrick

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent staff. Nice room. Good location.
Bodde her 1 natt i mai 2024
Svar fra murano den 4. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Tanya

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the view
Bodde her 3 netter i april 2024
Svar fra murano den 3. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 – Bra

Paula

Bodde her 1 natt i mai 2024
Svar fra murano den 22. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Gloria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra murano den 3. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 – Grei

Elizabeth og Boise

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice hotel, but the lobby and other common areas were COLD. I enjoyed the art and and it was easy to get over to the Tacoma Dome for a show. The rooms were a bit noisy, so be prepared if you are a light sleeper. Not a lot of food options close by if you are an early riser, especially on a Sunday morning.
Bodde her 2 netter i april 2024
Svar fra murano den 2. mai 2024
Thank you for your rating. We loved hearing you enjoyed our property and our art. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Cassandra M

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra murano den 3. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Lisbeth

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

NaTasha

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and nice:)
Bodde her 1 natt i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Alex

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra murano den 21. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Scarleth

Bodde her 1 natt i april 2024
Svar fra murano den 21. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Scarleth

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Would stay here again! Close to Tacoma Dome
Bodde her 2 netter i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

8/10 – Bra

Nicole og Bon Accord

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were wonderful, very friendly! Overall I felt this hotel was a great stay, however we were really surprised to find that there are no food vending machines available at this property. All they have is some chocolate and a few other snacks. We went to a concert Sunday evening with everything closed and not even able to grab some snacks at the hotel. I think offering this to your guests would improve a guest’s experience.
Bodde her 2 netter i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

SASITHORN

Bodde her 2 netter i april 2024
Svar fra murano den 21. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Alexa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra murano den 20. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

4/10 – Dårlig

Andrea

Reiste med en gruppe
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This hotel is not as advertised! Expedia and other sites market this as a luxury hotel, but it is dated, and feels dirty. Service at the on site restaurant was really slow, waiting almost ten minutes to be sat at the empty bar, and another half hour to get two drinks. Despite having three elevators, wait times were slow- at one point we waited five minutes for an elevator. Our room felt dirty, with huge stains on the carpet, spots in the bathroom missed with cleaning, rusting surfaces, peeling wallpaper. It was also so hot in the room when we first arrived, and the phone in the room wasn't working for us so I had to use my own mobile device to call down when needed. We ended up with a room that looked nothing like what was photographed online. Overall, just felt pretty disappointed and duped with what we got versus what is advertised. Be aware of that when booking!
Bodde her 1 natt i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for taking the time share your feedback with us. I would like to apologize for your experience, and I want you to know that your stay was not indicative of the type of service we pride ourselves on here at the Murano. Our team is addressing the issues you mentioned in your review. I hope that you can come to find this as a onetime occurrence and will consider staying with us again in the future.Sincerely, Murano Team.

10/10 – Utmerket

Brenda

Reiste med en gruppe
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking at the property should be included in the room rate.
Bodde her 1 natt i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Robin

Bodde her 2 netter i april 2024
Svar fra murano den 20. mai 2024
We are thrilled that you had a great time with us. Looking forward to seeing you next time!Murano Team

10/10 – Utmerket

Leonardo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Sonia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra murano den 19. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

6/10 – Grei

Chelsea

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra JESSICA den 1. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Casey

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I enjoyed our stay
Bodde her 1 natt i april 2024
Svar fra Jessica den 29. apr. 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Ron og Quincy

Bodde her 2 netter i mars 2024
Svar fra murano den 19. mai 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.

10/10 – Utmerket

Jeri

Bodde her 1 natt i mars 2024
Svar fra Jessica den 29. apr. 2024
Thank you for your rating. It’s been a privilege to host you and hope you visit us again.Sincerely, Murano Team.