The Hotel is about 500 years old, so don't expect the regulation Hilton or Holiday Inn. It wants to be a 4 -5 star hotel, but isn't quite there. The staff are really friendly but you feel there s a lack of direction here, and a lack of detail, which are the little things you remember. Staff uniforms were varied, some were much neater than others.
The flowers I'd pre-arranged for my wife were not in the room when we arrived for our 25th Wedding Anniversary. The lady on reception dealt with it straight away, which i was pleased with, and my wife got the surprise on second entry to the room.
The bed wasn't made very well and looked creased which wasn't a big problem, but just didn't look great. I guess it was that I wanted everything to be perfect for such a special weekend, and was paying the money for it, and have had that experience elsewhere. Don't get me wrong, it's a nice place in a lovely setting with loads of history, and the staff were very pleasant.