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Anmeldelser av Holiday Inn Express Stevenage, an IHG Hotel

3 out of 5
Holiday Inn Express Stevenage, an IHG Hotel
Danestrete, Stevenage, England

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 415 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 405 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 116 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 36 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 30 av totalt 1002 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Rolv

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Godt sted å overnatte
Etter først å ha prøvd å sjekke inn på Holiday Inn like ved, fant vi hotellet. God mottakelse, men veldig dårlig med parkeringsplasser. Rommet var helt OK og frokosten var fin, bortsett fra at vi savna egg - verken kokt eller stekt egg. Fin beliggenhet på hotellet.
Bodde her 1 natt i august 2023
Svar fra Sabrina den 2. sep. 2023
Dear Rolv,Thank you for your feedback we are pleased to see you had a good experience with us and hope to see you again soon.RegardsSabrinaTeam leader

10/10 – Utmerket

Verifisert reisende

Forretningsreisende, Reiste med familie og små barn
Likte: Renhold og personale og service
Holiday Inn Express is a place you feel at home if you use these hotels regularly, as we do. Standard is good enough, and the staff is always very polite and friendly and extremely service minded. The traditional English breakfast is nothing for the fainthearted (like me). I would have welcomed different sorts of bread, including coarse bread, cheeses, ham, and other spreads, salads, etc. If I stay for several days, I usually buy a lighter breakfast a different place to survive. But I will always use HIExpress for sure. Usually very good prices too.
Bodde her 14 netter i april 2019

10/10 – Utmerket

Roar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Linda og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vi koste oss!
Vi var 2 barn og 1 voksen på tur. Veldig hyggelig ansatte, hjelpsomme og oppmerksomme. Grei frokost, rent og ryddig. Vi kommer helt sikkert til å bå på dette hotellet neste gang vi skal til Stevenage!

10/10 – Utmerket

S Rosvold og Bergen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra beliggenhet
Oppholdet var svært bra. Vi besøkte familien og hadde barnebarna med på hotellet, som stortrivdes på hotellet.

6/10 – Grei

SAMIR

Likte: Personale og service
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable hotel with decent breakfast included. A little way out of town but close to station.
Bodde her 1 natt i mai 2024
Svar fra HOM den 14. mai 2024
Thanks for the perfect rating, Daniel. We hope to welcome you back again and All the best, Mitchell - Hotel Operations Manager.

10/10 – Utmerket

Pauline

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The atmosphere just felt so friendly and homely. Wide corridors and easy to move around. Very clean 👌
Bodde her 1 natt i mai 2024
Svar fra HOM den 14. mai 2024
Thanks for the perfect rating, Pauline. We hope to welcome you back again and All the best, Mitchell - Hotel Operations Manager.

8/10 – Bra

Mark

Bodde her 1 natt i april 2024
Svar fra Hotel Operations Manager den 16. mai 2024
Thanks for the review, Mark.Mitchell

8/10 – Bra

Uday

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Its nice and in walkable distance from shopping area and malls
Bodde her 1 natt i april 2024
Svar fra Keeley Team Leader. den 22. apr. 2024
Dear Uday, Thank you for taking time to leave a review. We are glad you found our location fit for all your needs. We hope to welcome you back in the future! Regards, Keeley Team Leader.

10/10 – Utmerket

Michael

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Only staying a wedding, it was really good for what we needed. They sell pizza 24hrs a day which was good when coming back late from the wedding
Bodde her 1 natt i april 2024
Svar fra Keeley Team Leader. den 22. apr. 2024
Michael, Thank you for taking time to leave such a great review! We are glad you made good use of our 24 hour pizzas! We look forward to welcoming you back soon. Regards, Keeley Team Leader.

10/10 – Utmerket

Michael

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Keeley Team Leader. den 18. apr. 2024
Dear Michael, Thank you for taking time to leave such a great review! We look forward to welcoming you back soon! Regards, Keeley Team leader

10/10 – Utmerket

Elaine

Reiste med familie og små barn
Likte: Renhold, personale og service og fasiliteter
I wood have like a double and a single bed when staying
Bodde her 3 netter i april 2024
Svar fra Hotel Operations Manager den 16. apr. 2024
Thaks for the review and feedback, Elaine.All the best,Mitch

8/10 – Bra

Arthur

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent staff, convenient to the metro. Good late night bar and wonderful breakfast
Bodde her 2 netter i april 2024
Svar fra HOM den 15. apr. 2024
Arthur, thanks for taking the time to review our hotel! We're happy to see you had an excellent experience and we hope to see you again. All the best, Mitchell - Hotel Operations Manager.

2/10 – Forferdelig

Michael Adrian

When I booked our room I noticed that this hotel had a restaurant. When we checked in we asked to reserve a table in the restaurant. We were told that we just had to turn up and sit at any table we chose. What we were NOT told was that out of all items on the menu only a choice of four pizzas was available, no other main courses. My wife and I were appalled. We had already ordered drinks meaning that we couldn’t go elsewhere in our car. We were stuck with a choice of four pizzas. The quality of the pizzas we chose was less than satisfactory and we left most of them on the plate. When we had finished a member of staff came over and gave us coupons for an extra drink. As we were going to prepare for bed the coupons were of no use to us. We tore them in half and left them on the table. Our overall impression of the hotel was such that we never stay in a Hilton hotel again. Score out of 10? Zero.
Bodde her 1 natt i april 2024
Svar fra HOM den 15. apr. 2024
Michael Adrian, thanks for your feedback. We want every guest’s stay to be perfect, so we’re sorry to see this wasn’t the case for you. Please drop us a message so we can discuss this. All the best, Mitchell - Hotel Operations Manager.

10/10 – Utmerket

Josephine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Is a wonderful place to stay
Bodde her 5 netter i mars 2024
Svar fra Keeley Team Leader. den 8. apr. 2024
Dear Josephine, Thank you for taking the time to leave such a lovely review. We are glad you think our hotel is a lovely place to stay! We hope to see you back again with us soon. Regards, Keeley Team Leader.

8/10 – Bra

Helen

Likte: Personale og service
Good value.
Bodde her 1 natt i april 2024
Svar fra Keeley Team Leader. den 6. apr. 2024
Thank you Helen for taking time to leave such a lovely review. We are glad to see you think our hotel is good value.Regards, Keeley Team Leader.

10/10 – Utmerket

Les

Great stay as usual
Bodde her 2 netter i mars 2024
Svar fra Keeley Team Leader. den 2. apr. 2024
Thank you Les for taking time to leave such a great review! We are glad your stay was great as usual and can not wait to welcome you back. Regards, Keeley Team Leader

4/10 – Dårlig

Kalwant

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The staff at the hotel are super and very friendly. The front desk team are so polite and helpful. Unfortunately the property is in a very poor state and in some wasy quite dirty. Not what one would expect from this type of Hotel, especially as its part of a worldwide group.
Bodde her 1 natt i mars 2024
Svar fra Keeley Team Leader. den 5. mars 2024
Dear Kalwant thank you for taking time to leave us a review. We are really glad the staff were the highlight of your stay! As for the property we appreciate your honest feedback. . We are due for a refurbishment from the 18.03.24, and hope you make use of our brand new lounge area for future stays. Regards, Keeley Team Leader.

8/10 – Bra

Russell

Bodde her 1 natt i mars 2024
Svar fra Hotel Operations Manager den 25. mars 2024
Thanks for the review!All the best,Mitch

8/10 – Bra

Aderemi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Hotel Operations Manager den 4. mars 2024
We're grateful for the feedback, Aderemi.Best wishes, Mitchell -

6/10 – Grei

John

Reiste med partner, Reiste med en gruppe
Likte: Personale og service
Staff were all nice and pleasent and helpfull. On a three night stay the room was cold and unwelcoming for the first two nights but after complaining and asking for an additional heater the room temp was more acceptable on the third night. Room keys had to be reprogrammed at least three times possibly four, but the staff were pleasnt on each occasion. The hotel is reasonably priced but not in the best location
Bodde her 3 netter i februar 2024
Svar fra Sabrina den 27. feb. 2024
Dear John,Thank you very much for those feedback. We hope to have another chance to offer you a better experience in the future.RegardsSabrinaTeam leader

10/10 – Utmerket

Kevin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff we're friendly, and a good location for shopping and Gordon Craig theatre which was the reason for us staying there.
Bodde her 1 natt i februar 2024
Svar fra Hotel Operations Manager den 26. feb. 2024
Thanks for the lovely review, Kevin!All the very best,Mitchell

10/10 – Utmerket

Jonathan

Bodde her 1 natt i februar 2024
Svar fra Hotel Operations Manager den 26. feb. 2024
Thanks for the review!All the best,Mitchell

10/10 – Utmerket

Sandra

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay
Had a really comfortable night. Great service Will stay there again and would recommend this hotel to everybody
Bodde her 1 natt i februar 2024
Svar fra Hotel Operations Manager den 26. feb. 2024
Thanks for the review!We're so pleased that you had a lovely stay and we hope to welcome you back with us again soon!All the very best,Mitchell

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great staff, updates needed
4th time staying at this location. Staff were great but facilities need updating. Had issues with hot water, heating in the room and only one USB outlet was working. Breakfast was good. Ditto for housekeeping. Location is good. Would stay again because it’s a good choice for the area but hopefully management takes steps to get maintenance needs taken care of in a timely manner
Bodde her 2 netter i februar 2024
Svar fra Hotel Operations Manager den 21. feb. 2024
Thank you for the review and feedback.We're pleased to hear that you continue to stay with us.It's great to read that you enjoyed your stay.Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the best,Mitchell

10/10 – Utmerket

Michele

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Hotel Operations Manager den 19. feb. 2024
Thanks for your positive comments, Michele.All the best, Mitchell -

10/10 – Utmerket

Karen

Bodde her 1 natt i februar 2024
Svar fra Hotel Operations Manager den 19. feb. 2024
Thanks for the 10/10 rating, Karen.All the best, Mitchell -

8/10 – Bra

Athmane

Likte: Personale og service
Bodde her 1 natt i februar 2024
Svar fra Hotel Operations Manager den 19. feb. 2024
Thanks for your lovely review, Athmane.We look forward to seeing you again soon.All the best, Mitchell -

6/10 – Grei

Stella

Reiste med familie
Likte: Renhold og personale og service
Could be better
The air con wasn't working but they did provide a heater for the room as it was cold February. We were in an accessible room but the bed was really uncomfortable with a roll together in the middle of the bed situation. The breakfast was fine as included in the price but the orange juice was awful. We had 2 sinks in the wet room and they were both slow to drain and blocked. The shower was not good either. Very low pressure. It was all very clean and the staff were lovely. When I told them about the sinks and the bed on leaving they just said thanks for the feedback but no apology was forthcoming. Such a shame. The wet room was not well designed either as the whole room got wet when someone had a shower and staying in a Premier Inn 3 weeks later we had a much better situation. The shower curtain just was too short meaning the whole room was wet when trying to get to the toilet. Clean room, good staff but needs a bit of care and updating.
Bodde her 3 netter i januar 2024
Svar fra Sabrina den 14. feb. 2024
Dear Stella,Thank you very much for your constructive comment, we take note and will work with our housekeeping and maintenance team to resolved the issues.We hope to get another chance to impress you in the future.RegardsSabrinaTeam leader

8/10 – Bra

Michael

Likte: Renhold, personale og service og fasiliteter
Hotel and staff nice clean and friendly Toilet in room continuously running and toilet roll holder broken, also couldn't get hot water for shower Still overall comfortable stay and with a little tlc would rate excellent
Bodde her 1 natt i februar 2024
Svar fra Hotel Operations Manager den 13. feb. 2024
Michael, thanks for taking the time to review our hotel!Knowing you had a great stay brings a smile to our faces! Safe travels and see you again soon!Best wishes, Mitchell -

10/10 – Utmerket

Mark

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
good value, simple, clean and efficient
Bodde her 1 natt i februar 2024
Svar fra Hotel Operations Manager den 12. feb. 2024
Mark, thanks for the amazing review.All the best, Mitchell -

10/10 – Utmerket

Juan

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is good, the breakfast is excellent, but the parking facilities are too far away and hard to get to.
Bodde her 1 natt i januar 2024
Svar fra Hotel Operations Manager den 5. feb. 2024
Thanks for the review and feedback, Juan!We're pleased you enjoyed our location and breakfast service!All the very best,Jamie

10/10 – Utmerket

Judy

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night stay. Room clean and sofa bed one of the best my adult son had slept on. Car parking convenient in the Asda supermarket. Nice breakfast. Staff very helpful.
Bodde her 1 natt i januar 2024
Svar fra Hotel Operations Manager den 30. jan. 2024
Thanks for the review and feedback, Judy.We're so pleased to hear that you enjoyed your stay with us and we hope to welcome you back with us again soon!All the very best,Mitchell

10/10 – Utmerket

Richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Bodde her 1 natt i januar 2024
Svar fra Hotel Operations Manager den 30. jan. 2024
Thanks for the review, Richard!We appreciate it and hope to welcome you back again soon!All the very best,Mitchell

10/10 – Utmerket

Neil

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed for 2 night's and was extremely happy with this hotel. The staff were very helpful and friendly. The breakfast was good with plenty to choose from. We will be returning.
Bodde her 2 netter i januar 2024
Svar fra HOM den 22. jan. 2024
Wow, 5-stars! Thanks so much, Neil. We're glad you felt the team were friendly and helpful. That's what we like to hear! We're pleased to hear you were impressed by the options at the buffet breakfast. We look forward to seeing you again and All the best, Mitchell - Hotel Operations Manager.

10/10 – Utmerket

Craig

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Hotel Operations Manager den 30. jan. 2024
Thanks for the review, Craig.All the best,Mitchell

8/10 – Bra

HONGWOO

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i januar 2024
Svar fra Hotel Operations Manager den 18. jan. 2024
Thanks for the review!All the best,Mitchell

4/10 – Dårlig

Nicola

Bodde her 1 natt i januar 2024
Svar fra Hotel Operations Manager den 11. jan. 2024
Thanks for the review, Nicola!All the best,Mitchell

10/10 – Utmerket

Alastair

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable hotel very close to rail station
Everything was fine. Room very clean, quiet and comfortable. Staff were friendly and welcoming. Very convenient for rail station - less than 5 mins walk,would actually make a convenient base for visiting London, very frequent and fast trains take 25 mins or less.
Bodde her 2 netter i desember 2023
Svar fra HOM den 2. jan. 2024
Thanks for the perfect rating, Alastair. Thanks for the feedback and we hope to welcome you back soon. All the best, Mitchell - Hotel Operations Manager.

10/10 – Utmerket

S

Likte: Renhold og overnattingsstedets bygg og tilstand
Weekend
Bodde her 2 netter i desember 2023
Svar fra HOM den 2. jan. 2024
Thanks for the 10/10 rating, S. We hope to see you again and All the best, Mitchell - Hotel Operations Manager.

10/10 – Utmerket

Tracey

Bodde her 1 natt i desember 2023
Svar fra HOM den 2. jan. 2024
Thanks for the perfect rating, Tracey. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

8/10 – Bra

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel was ok clean friendly staff. Telly in room only had a few channels that worked ok room cold even with heating full on. Breakfast was ok coffee bit naff milk would be better in a jug rather than packets as you gont get a lot out of them
Bodde her 1 natt i desember 2023
Svar fra Hotel Operations Manager den 5. feb. 2024
Thank you for the review and feedback, Peter!We're pleased to hear you liked our hotel and our friendly team.Please know that our team are on hand throughout your stay to help with anything you may need.All the best,Jamie

10/10 – Utmerket

Elizabeth

Bodde her 1 natt i desember 2023
Svar fra HOM den 2. jan. 2024
Thanks for the 10/10 rating, Elizabeth. We hope to welcome you back and All the best, Mitchell - Hotel Operations Manager.

10/10 – Utmerket

Malcolm

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Central Stevenage 5*
Great location, good price, excellent informative staff especially on check in. Room was spacious and very clean beds comfy and ensured a great sleep. Breakfast substantial in order to start the day
Bodde her 1 natt i desember 2023
Svar fra Hotel Operations Manager den 29. des. 2023
Wow, 10/10! Thanks so much, Malcolm.It's lovely to see that our location was a highlight of your trip. We hope to see you again soon!All the best, Mitchell -

8/10 – Bra

Elise

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Loved the little gift bag for our doggy! Good to have a dog friendly hotel in the area as they are often hard to find.
Bodde her 1 natt i desember 2023
Svar fra Hotel Operations Manager den 29. des. 2023
Thanks for your fab feedback.We look forward to seeing you again soon.All the best, Mitchell -

10/10 – Utmerket

Liv

Bodde her 1 natt i desember 2023
Svar fra Hotel Operations Manager den 19. des. 2023
Thank you for the review, Liv!All the best,Mitchell

2/10 – Forferdelig

Manzar

Reiste med familie og små barn
Likte ikke: Renhold, personale og service og fasiliteter
my experience is very horriable from the very start till the end.
Bodde her 2 netter i desember 2023
Svar fra Hotel Operations Manager den 29. des. 2023
We appreciate your feedback, Manzar.We’re disappointed to see your review and we’d like to discuss your comments further. Please get in touch with us via direct message so we can figure out what went wrong. All the best, Mitchell -

10/10 – Utmerket

jennifer

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Definitely worth the money
Really good hotel. Service was great and everyone we have spoken to has been polite and very helpful.
Bodde her 3 netter i desember 2023
Svar fra Hotel Operations Manager den 14. des. 2023
Thank you for the fantastic review, Jennifer!We really appreciate it and are so pleased to hear that our team did an amazing job at making you feel at home!All the best,Mitchell - Hotel Operations Manager

10/10 – Utmerket

jennifer

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely professional service.
Fantastic service from the whole team here. Always happy and helpful, when dealing with anyone from our group.
Bodde her 1 natt i desember 2023
Svar fra - Hotel Operations Manager den 15. des. 2023
Wow, 10/10! Thanks so much, Jennifer.All the best, Mitchell