Dear guest, thank you for your review. We feel bad about the review score and we hope that there will be a chance for a next stay and for us to show that your experience in Prima Luce can be much better,

Dear Bjoerg, Thank you very much for taking the time to review our property. We regret to hear you were dissatisfied with the amenities and have forwarded your input to department in charge. We appreciate you sharing your experience and hope to see you again. Kind regards, PRIMA LUCE reception staff

Thank you Louisa!Regards,Prima Luce team

Dear guest,Thank you for your stay with us and for your comment. We like comments from our guests, because that is a good way we can improve some facilities which are not good.Thank you again for choosing our hotel.Nice regard,VedranaFront office desk

Dear Drew,Thank you for your review. We will do our best to further improve our guest stays and experience in the upcoming days.Safe travels and good luck in your future endeavorsBest wishes,Prima Luce Team

Dear Mark,We are terribly sorry about your experience, our intention is for everyone to have the best stay possible.There is a nightclub nearby that we cannot influence, so nights can be a bit noisy.The upgrade was the only solution, but its bigger and better room and we had to add extra charge Best wishesPrima Luce Team

Dear guest, Thank you very much for this positive comment. We are very glad that you had a great time with us. We're looking forward to see you again in our property. Nice regard, Vedrana Španjić Front office desk

Hello Heather, thank You for Your review!All the different room categories are shown in the pictures and they all differ quite a bit of course,so it depends on which room category You chose for Your stay.We are thankful that You chose our hotel for Your accomodation purposes here in Split and are pleased that You are satisfied with the experience!We hope to see You again in the future!Best regards, Dina

Dear guest, Thank you again for choosing our hotel and for this review.We hope you will choose our hotel for your next visit to Split, maybe.We are looking forward to see you again.Nice regard,Prima Luce hotel staff

Dear Diane,Thank you for your insight.We are constantly trying to improve our guest service and will continue to do so, and feedbacks like this help us a lot towards better service and overall hotel improvement. Hoping we can fix all this and maybe someday have you back so you can be the judge of thatKind regards,Prima Luce Team

Hello Michael, Thank You so much for the review! We are glad You enjoyed Your stay! Thanks for choosing our accomodation for Your stay in Split! Hope to see You again sometime! Dina, reception

Hello Bonnie, thank You so much for Your review! As we are located in the very center of the town,adjacent to the UNESCO protected Diocletian's palace this is a pedestrian area,so we are offering our guests parking garage spots at a walking distance from the hotel.We are very pleased that You enjoyed Your stay with us! Thank You for choosing our hotel for your accomodation here in Split!Best regards, Dina reception

Dear Catherine,Thank you so much for your feedback.All the best

Dear Miranda,Thank you for your feedback, we really appreciate it.Best regards

dear Casimir, thank you for your review. Hopefully see you again in the future. Best regards

Dear Anicea, thank you for the review. Hopefully see you again in the future. Best regards

Dear Xun, thank you for the review. It was pleasure to have you as the guest, and hopefully see you again in future. Best regards

Dear guest, we are sorry not to meet your expectations. Unfortunately, the floor below us, same as the caffe above us, are out of business due to Covid situation that went on last couple of years, and this surely impacts the guest experience. Unfortunately, the bar was not ours, but provided our guests with drinks, food and relaxing zone. Regarding the back door entrance, this entrance is in use from 9 pm until 9 am, and on Sundays, when the mini mall we're situated in is not open. Unfortunately this is something we cannot impact at the moment. We would like to apologize for the inconveniences with our staff. During your stay we had a couple of people on training, since we have other hotels in the group, and we believe this really happened, but none of our stuff reported that performed that kind of behavior/mistake. We truly apologize for that. Except for the staff breaking in without excuse, which is a big problem, we are exactly what you've stated, and what's stated on the page: basically rooms on great location, but not much content. Our other hotels have what you expected: atmosphere, services, breakfast... Our guests book us mostly of convenient position. Of course, all other services our hotels offer were available at your request. Breakfast is available in our nearby heritage hotel, on request, as you were informed at the front desk. We apologize once again for our staff. Best regards,