Hoteller i Southwold

«Room had multiple visible red blood stains on the bedding, floor, and bathroom wall/outlet when we checked in late at night. Sheets smelled laundered but were clearly stained. I documented everything with photos and reported it to the manager in the morning. He dismissed it and refused a refund. Expedia support contacted the property but was also refused. This is a sanitation issue, not a preference issue. I would not stay here again.»

«Yes»

«Clean and very comfortable beds. Friendly staff.»

«The place wasn't in good condition, and the room's wall had holes, and the stairs had cracks all over »

«Quiet surroundings. Welcome & check in was friendly and efficient. The room was clean, and uncluttered making unpacking easy. Same with the reverse when it was time to go. The beds & pillows are extremely comfortable. The breakfast buffet was delicious, fresh foods offered for every dietary need. The table staff were welcoming and always seemed to know when we needed more coffee or water. Looking forward to next time I visit London.»

«We arrived late on a very cold windy night and the young man at the front desk couldn’t have been nicer or more attentive. When I asked if there were tea bags in the room he said there were but that he could make me a cup as well. I so appreciated his overall thoughtfulness that one doesn’t see much any more, and of course the great cup of tea!»

«There was lots of parking. The room was clean, although it did smell a bit Smokey. There was no coffee maker in the room which I thought there was supposed to be. I could be wrong. The bed was comfy and it was quiet. We made use of the jacuzzi tub which was nice.»

«The mattress was terrible!! Felt like lying in a hole. You need to replace the mattresses! Otherwise the room was clean and tidy.»

«Decent rooms with comfy beds. Would not hesitate to recommend a stay here when in London.»

«Fantastic hotel to stay! Better service than some 5 start resorts i have stayed! Will definitely stay again! »

«Staff was rude asked to turn music down at 6pm…seriously»

«Great staff and new facility»

«Reception didntbeven looked reception some part in a hallway boxes all over a desk blocking the area to make it a makeshift reception. The staff at Reception was rudest person alive, didnt greet didnt explain anything, snatched my ID off hand put machine in front of me to charge extra, when I asked what is this for I already paid through expedia these barely spoke a word 'Security'. I asked Security of who 'you or me' then stated secority deposit if you break anything. gave me the access card ...

«All great»

«Always a pleasant stay»

«Not bad»

«Didnt use the laundry. The exterior was being renovated so they appear to be putting mo ey back into the place. Staff were friendly. It was winter when I stayed there. The heater worked very well. Lots of parking. Food places, mostly fast food, in the area seem to close around 11pm-12am. »

«We stay here every year when we come to London for dance competitions because of the large, clean rooms, friendly staff, and hot buffet breakfast that is included with our stay. The staff is courteous and professional, and always willing to help. The on-site EV charger is an added convenience!»